ComplaintsforReliable Chevrolet LLC

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a new vehicle on May 30, 2024 from Reliable Chev. in Springfield MO. They knew I was on the fence regarding purchasing the vehicle. As an incentive to purchase the vehicle the manger told me he could save me $500 (waiving the administrative fee) if I agreed to take a loan; and that the only thing it would affect me was to have a credit check run. He said the interest would be minimal, and that I soon as I received the letter from the financial institute, I could pay it off with no penalty for paying off the vehicle off early - and the interest would be but a few dollars. I received the letter from the financial institute on June 17, and called ************ on June 18. Their call center in in ***************. They said my interest to this day was $332.98 - hardly a $500 savings. They also said they don't have any authority to consider that I was told at the Auto Dealership about "saving me $500". Not only do I have to pay the $332.98 interest to pay off the new vehicle (which I was prepared to pay in full at purchase); now I have the financial institute's name on the title, have the hassle of dealing with a call center in ***************, and have spent the better part of a day up to this point dealing with the situation. Hardly a $500 saving, and more than the absence of a saving, I've dealing with multiple hassles. ************ Call Center said they would have a supervisor - which they never did. Reliable Chev. said a manager would call me - which as of yet has not happened.

  

  Business response

  08/12/2024

  I am the controller for Reliable Chevrolet (**), LLC dba Elite Mercedes.  Thank you for the opportunity to respond to the complaint submitted by our customer, *********************.  The dealership has been working with ****************** to correct this misunderstanding and issued a full refund in the amount of $350.00 to reimburse him for the interest accrued with GM Financial.  For this reason, we ask your office to please close this complaint.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  replaced a wheel sensor, on my corvette. I had to bring my car in to have the sensor programmed and retrained. When I got my car back they said I needed all new wheel sensors because they could not read any of them. None of my wheel readings were showing on the dash. I came back home and retrained my sensors using a magnet. All readings are again showing, except for the one I replaced. They wanted over ****** for all new sensors. I find it bad when the person with the scanner tool couldn't diagnose this issue plus lost all original readings to make it look like I needed all new sensors. Felt like someone was trying to make quick and easy money for the sale of sensors. The person with scan tool should have been able to do the job, Instead I got my wheels retrained by myself using a magnet. I didn't need all new sensors! I would have another opinion before you go to this dealership and have some idea, before hand, what the issue is. They can tell you anything if your none the wiser. I've worked on my vette for over 24 years and know my car. I could have taught them how to retrain my sensors with a magnet. Get advice before going to Reliable because believe me they are not reliable at all!

  

  Business response

  06/11/2024

  Our General Manager has spoken with the customer.  We did not charge the customer for the repair and will not contact them any further.  Thank you!

  :)

• Initial Complaint

  06/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Bought vehicle May 4 2024 Lied to about multiple things June 10th 2024. Still not received any Legal documents Want OWNER to contact and help get resolved.She was lied to and threatened that of she did not d8c papers they would take her car. She had already paid 6 months insurance and had no other transportation to work and school.

  

  Business response

  06/29/2024

  The customer received her title work in early June and we refunded her the price of the warranty.  Our last communication with the customer was that she was satisfied.

  Thank you! 

  Customer response

  07/01/2024

   Though they refunded the cost of the Warranty We were informed by GM *************************** that we will still retain the warranty that she was promised in the beginning.  We have not received any Warranty paperwork from the Issuer. Just a pamphlet from the Dealership. They did supply that on the day they promised her a check in the amount of the FREE WARRANTY. 

  They were supposed to supply the Warranty at no cost for to repeatedly giving incorrect information. (Kenton *********************** style="font-size: 0.875rem;">We have also now incurred additional fees due to penalties that were incurred through *** because we were given 60 day tags and told she did not have to register before then. We addressed this with the Sales Team (Reth) at the time they had her sign New Documents that were dated for the date of the original contract which was not the correct date. 

  The Manager Reth who drove the Papers to Us then stated that the Dealership would take care of what they needed to on order to make sure she was not penalized. 

  The Vehicle was not register prior to the 30 days because we didn't even receive any documents until June 11. Well past the 30 day cutoff. 

  We never even received fish lending statements for payments until AFTER the 1st payment was due.

  The Dealership had different information in their Title System than they supplied to Us to register the Vehicle at ***. So after HOURS of sitting in the *** to register we then had to go sit at the Dealership waiting for the Finance Manager (****) to make sure the numbers matched with *** in order to then once again return to *** and spend another Hour registering. 

  The Vehicle was purchased May 4. We did not receive documents until  June 11.  Well over a month after we purchased the Vehicle. 

  We received a check for the Cost of  the include Warranty on 06/19. *************************** GUARANTEED that the Silver Warranty will still stay in place. 

  So the Vehicle will still have both Warranties remain in effect.

  We were Guatanteed by **** in Financing after having to once again return to the Dealership for to an error on June 28 that he will cut her a check to reimburse any fees for being penalized for late registration.

  Vehicle purchased May 04

  Vehicle registered June 28 

  Temp tags were dated 07/08. 

  There would have been an additional 25$ penalty had we waited until the date of the tags.

  The Sales Team "Reth" (on behalf of the ************ "*****" ? ) had her sign NEW paperwork on MAY 30th that was actually printed for signature May 30 but were dated for original date of May 4 2024.

  We were just ready for this whole  horrible Car buying experience to be over with so no choice rashly but to accept a check for the price of the Warranty because it was not supposed to be included in the cost of the Vehicle too begin with. 

  He (the GM)  tried to get us to state that we were then Happy with the outcome.

  But, there really was no other option.

  They still owe the penalty fee.

  We will email a copy of the registration to the ************ requesting for the refund of the 25$.

  We have spent HOURS UPON HOURS in that Dealership and on the phone all due to their Team of People supplying fake promises, false deals, incorrect informatiom, incorrect  documents and worst of all...horrible Customer Service. 

   

   

   

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2018 Chev Silverado started shaking, the check engine light was flashing 4/29/24. RPM would rev high, then drop, vehicle would buck forward and shift hard. Took to reliable, they asked if it was making a ticking noise, we said no,showed them the video of what it was doing. They said they found a code p0300 with mis fires on drivers and that all of our lifters needed to be replaced. IT WAS NEVER ticking. We told them to replace oil, filter, spark plugs too. We spent $4167.95. 8 days later on May 12th, the exact same thing was happening again only it was shaking harder. STILL NO TICKING. We took it in and they tried to say we overfilled our tank and it was the fuel system. I have pages and texts where the customer service from the beginning of this was horrible. We have videos of both times it doing the same thing. They text us that Friday and said the tech needed to take it home to drive it. My husband did not know what to say, he just wanted it fixed. LEGALLY they cannot do that because they need our signature, I knew this because I have worked in insurance 34 years. I went Saturday and talked to ************ In person. He was so kind and helpful, he assigned this to the master tech. **** also asked if it was ticking.Monday they said it was a loose wire. It was doing the exact same thing, and it was just a loose wire. The notes said they drove it a week for 500 miles to make sure it was fixed. It was not a week and it was 246 miles. **** the oil change was supposedly done they did not change the sticker, and the first time they were supposed to detail it, they only did the tires. ****** himself said that they brought him in to clean the place up and admitted they did wrong and it was their fault but he would NOT refund us only store credit for ******* because he did not want to loose our business. We told him we were never coming back there. My next step will be hiring our attorney that is on retainer. All details on word doc attached

  Customer response

  05/30/2024

  5/29/24-exactly 8 days later again the exact same thing happened.  We have a video from this as well.  We reached out to Reliable to see if they told us accurately that the warranty on their work would transfer to ******* in ********.   We text/called three different people, NO one contacted us back.  It is evident based off of the 3rd time this has happened they did not correct the issue we brought it in for.   At this time, we are asking. For a full refund of the $4,167.00 we paid so that we can start over somewhere else. We are not asking for the interest we are having to pay on this since we had to put it on our card or the amount of down time we have had due to the fact they did not resolve our issue and the amount of time we are having to spend trying to recover the money we are asking for.   As a whole, the business should be reviewed as we have heard of other complaints concerning vehicle repairs not working after a couple of weeks and they have also had to return back there. Again, the concern at a larger level is the service (or lack of) that is being provided and potentially overcharging others for work that was not needed.   I have attached the latest video along with other information my husband wanted to make sure you had. 

  

  Business response

  06/03/2024

  The customer brought the vehicle in 5/3/24 with check engine light flashing.  We inspected the vehicle and found misfires being caused by a lifter that was collapsing intermittently on cylinder 1.  We replaced the lifters and gave the vehicle back.  The vehicle came back on 5/21/24 with the same issue.  We had ***** the shop *******, take a look and found that the technician that had replaced the lifters had accidentally damaged the ground that connected to the back of the head.  We replaced the ground at no charge to the customer and drove the vehicle multiple times throughout the week.  The customer picked up the vehicle and the problem was resolved.  The customer wants a full refund, saying that the lifters were never the problem.  Our service director, ***********************, explained the situation to the customer and even offered a $1500.00 service credit to keep them as our customer.  They refused the credit saying they will never return and still demanded a refund.  

  Please see the attached repair order with ****'s description of the cause, concern and correction.

   

  Customer response

  06/11/2024

  We do not accept it.  If it was the issue it wouldnt have done it again.  At minimum we want half back because it apparently did not need to be done and ****** admitted they messed up and refused to cash refund us so he wouldnt loose our business!
  

  *************************

  Customer response

  06/11/2024

  ****************

  Please review our word document closely and the invoice you sent us.  They did NOT drive it for a week.  I went in on a Saturday at 11am to complain and they had it ready on a Monday afternoon.   In addition to that, they did not put over 500 miles on it, but 246.  Now, if they can lie on paper, admit they were wrong, and tell us they will not refund us cash because they do not want to loose our business, the problem is not us.  I believe my husband even told ****** that we wanted a refund for all of the parts since it was not necessary but we understood that labor and his people had to be paid.  At that a point he STILL refused to give us a refund.  Had he handled this correctly, we would not be having conversation.  

  In addition, there is a huge liability on your end when your techs take vehicles without a signed document.   A text to a customer asking to drive it home is not how the insurance companies work.  There has to be a signed legal document in place before you all can let your people drive other peoples cars off the lot. 

   

  

  Business response

  06/14/2024

  Technicians could never duplicate this concern that the customer presented.  GM FSC officer was at the dealership and went over the repair with the shop *******.  The vehicle has been returned to the customer and is working as designed at this time.

  Customer response

  06/18/2024

  Complaint: 21754356
  
  I am rejecting this response because:
  
  Of all the documentation that we have and proved and the fact they couldnt get it to duplicate the first time either and had no problem diagnosing it with over ***** in repairs.   Along with all the other lies they admitted to, and the fact our truck never made the ticking noise, this was not the issue.  Weve talked to other places since then that validated if it was the lifters it would hdvd been ticking 
  
  Sincerely,
  
  *************************

  Customer response

  06/18/2024

  6/18/24- This has happened two more times today.   This morning when he was driving to work, and then again this afternoon.  You mentioned you could not get it to recreate the issue for which it was brought in the first time, which proves our point, you charged us ******** for lifters that were not needed.  Again, several people there asked if it was making a ticking noise, and we said no.  THE LIFTERS WERE NOT THE PROBLEM.  IF THEY WERE, THE PROBLEM WOULD BE SOLVED and it was there TWICE for the same problem.  Read what I am saying, and stop just putting what they are telling you to say.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I did not receive my title for almost 90 days, they gave me the car to drive, *** told me not to drive while the car was sitting we were turning the car on to keep the battery charged. At that time, lights came on the vehicle, and they reset the codes without repairing it. They told me I would more than likely have to use my warranty. The lights came on while they still had the title. They erased the codes, gave the car back to me and the codes came back on the next day. The car only has ******. It is a 2010 Buick *******.

  

  Business response

  06/03/2024

  Please see attachment for business response.

• Initial Complaint

  07/17/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I took my Camaro is after the engine light appeared. I took the car to ******** Auto Parts to pull the engine code from the car. It was a P219B Fuel Trim Cylinder code. I preceded to take the car to Reliable. When I made the appointment, I specified the code in the description. When I checked the car in, ************************* checked the engine code again. Same error message (P219B Fuel Trim Cylinder Balance Banks code). They did tell me that is would be a couple of weeks to figure thing out. That was not a problem since I was having a medical procedure. By the third week, I had not received an update. So I called. I was told by **** that my car had not been looked at because they were busy. I can understand busy, but three weeks without some assigned to look at my car is ridiculous. After 4 1/2 weeks and over $700 for repairs, I finally received by car. They said it was a problem with the oil pressure. As soon as I drove it off the lot, the engine light came on again. I took it back to Reliable the next day. Arin plugged the code reader system up and the same error message popped up (P219B Fuel Trim Cylinder Balance Banks code). Since I was not getting proactive notifications from Arin after he said he would. I called the service manager several times. That person has not returned my phone calls. I have been put on hold after requesting to speak to a manager. They finally put the technician on the phone and he tried to explain how he came to the conclusion that the problem was oil pressure. The technician said that new issue was a different problem than the one he fixed. I went to the dealership last week to get an update since its been two weeks since I dropped my car off. I called to speak to a manager again, they put me on hold and the manager never answered the call after I waited 10 mins. As of today, I still have not received any words on the status of my car.

  Customer response

  07/18/2023

  The issue has been resolved. 

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 02/19/2022 I took my 2021 Chevy Silverado to Reliable Chevrolet for an appt. There was also some scraps on the passenger side of the vehicle that was told by the service advisor they could buff out. The cost was $100/panel for a total of $400.00. When I received the truck back, it looked the same as when I brought in. Went back to the service advisor and told her and she went to speak with someone in the service dept. After a brief conversation, the service advisor came back and basically told me to come back and take to Collison Center. We recently took this truck to Ozark Chevrolet in Ozark, MO. 20 minutes if buffing almost removed the scratch. On 06/29, we took the vehicle back to Ozark Chevrolet and the buffed out the entire scratch. We do have video proof of before and after. I have always wondered if Reliable even took the time to buff out this vehicle as requested as they were too busy that day and didn't want to take the time and was trying to collect additional funds by referring me to the body shop. I made a call to the service manager at Reliable Chevrolet to address this issue but never received a call back. I have also tried a couple other times and no one will answer or return my call

  

  Business response

  07/25/2023

  We would have liked to invite the customer to return to the dealership and inspect the current damage.  However, since this has happened 1 year and 6 months ago the customer sold the vehicle and have it repaired at another dealership.  Since customer no longer owns the vehicle there is nothing to resolve.  We wish the customer well with all of their future endeavors. 

  Customer response

  07/26/2023

  Complaint: ********
  
  I am rejecting this response because: The repairs where done at another Chevrolet dealership prior to the sale of the vehicle.   We have video documentation of the before and after to prove that the services I paid for were never completed at your dealership.   Please refund me for work that was not done.

   

  Thanks
  
  
  
  Sincerely,
  
  ***** *****

  

  Business response

  07/27/2023

  There will be no refund for the services.  The customer decided to take the work to another dealership.  If the customer would have brought the vehicle back to our store to have us look at the repair that they were dissatisfied with we would have done what was necessary to assist.  Since it has been almost 2 years, and the fact that they choose to take it to another repair shop, and they authorized that shop to repair what they wanted, the cost of the repair with that shop is their responsibility not ours.    

  Customer response

  07/27/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  Just want to let you know that very dissatisfied with this issue.   Will definitely tell all my family or friends know how unsatisfied we are with your service.   Guess i just lost $400.00 for uncompleted service.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  02/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Consumer took his car to business to get the engine light turned off. They told him that they would give him a good trade in for his car. Consumer said that if they give him a loan for 10 percent of less interest rate consumer would consider it . The sales man that consumer spoke with said he would give consumer less than 10 percent and consumer would get the paperwork from FedEx in a few days and to go ahead and sign the papers when consumer got it. When consumer received the paperwork it stated that the loan was for 14.35 percent instead of 10 percent. Consumer called business and said you got the truck didn't you and didn't want to speak to consumer about it.

  

  Business response

  03/07/2023

  Customer came in to purchase a vehicle.  The salesman went over all documents of which the customer signed and agreed to the numbers.  The customer also went to the business office where they went over the contract which includes the final price and interest rate to which he also agreed to pay. There are multiple places where interest rate was disclosed that the bank offered him.  The dealership does not loan money we are representative for the bank.  We submit the loan they give us a rate and we provide a rate to the customer with full discloser.  Customer can opt out of the loan at that time or they can sign the documentation.  This customer decided to sign the documentation.  Since the customer was fully aware and signed for the loan we feel there is nothing we owe the customer.  If the customer would like to trade the vehicle in on something with less payment we would be more than happy to help. 

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle for service on 12/12/2022 and the battery was lagging and it it died, on 12/13/2022 and I returned the vehicle back on 12/14/2022 the paper work is not accurate, with the issue I am having with my vehicle. They informed me of one issue and then have stated something totally different.

  

  Business response

  12/16/2022

  This gentleman came in for an oil change two days before this visit he is describing and his battery checked OK. He came back and said his car started slow and wondered why we did not catch the battery concern on our 27 point inspection. We explained this and he agreed that a battery could fail even on the same day. He went and bought his own battery which we installed with no charge as he watched us along with running a electrical check Showing him the failed battery which he provided and the alternator charging with him at no charge. He left and his battery light came on. We then explained he has an alternator that is dropping out with low-voltage and we agreed to help with that as well. He then decided to take his car and not have the work done.  Since he did not purchase the battery from us there is no refund to give. 

• Initial Complaint

  11/15/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a car in August of 2022 from this business which they sold me with a lien on the title. It is now November and my title is still in rejection mode from the dmv because of their careless mistake.

  

  Business response

  11/15/2022

  There was a problem at the State with her new title and a lien release from the bank.  We have been working with both to try and help get this done as fast as we can.  The State unfortunately put her title in to reject status.  As of today we are getting the information needed for her to get her the things that she needs.  We apologize for any inconvenience.   

  Customer response

  11/16/2022

  Complaint: ********
  I am rejecting this response because:
  If the company had checked the title in the first place then we would not be going thru all this! What about my time and aggravation? You would think they would do everything they could to make this right and make the customer happy!
  Sincerely,
  
  ********* ******

  

  Business response

  11/16/2022

  I have attached the copy of the original title from the State of Michigan and highlighted where it states on the title that no secure interest is found. As we stated and expressed to the consumer we apologize for the trouble with the State of Missouri not issuing her a title but we are helping as much as we can.  Our title clerk has been on the phone with the bank and the different states to try and help.  We think we have it figured out and have the information to help the consumer get what she needs.  Again, we are very sorry for the trouble and will continue to help as much as we can.   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩