Business ProfileforRosaCare LLC

SCAM!! I also ordered under their new name, 5minSkin. I bought two devices in May 2023. I never opened the devices and decided I wanted to return them after learning they are not *** cleared. I initiated a return within a couple of weeks. It took FOUR email exchanges before they finally stopped trying to sell me on keeping the devices, which significantly delayed the return dates; they take 2-3 days to respond to anything. Because there was su CB a massive delay on their part, they agreed to extend my return deadline by another week. NOTE: they have to give you their return address and the ONLY way to obtain it is through email with their customer service. Their return instructions also stated that I needed to email them a photo of the shipping receipt reflecting the date of shipment and tracking information. I did that. The item was received by them in two business days and I immediately followed up with them as soon as I received the information that the items were delivered to them. No one responded. They did NOT give me my refund. Now they are refusing to give my me any refund even though they received the items back. I am sharing this here, everywhere, reporting them to the BBB, my states department of consumer protection and filing a fraud claim with my credit card company. DO NOT BUY FROM THEM.