ComplaintsforRosaCare LLC
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Complaint Details
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Initial Complaint
05/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Not doing what it claimsInitial Complaint
04/07/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased the Rosa care, laser hair removal in June 2022 for $179 and had used it a handful of times and never saw a difference at all. AND it stopped working. Attempted to contact the ****************** service and the website no longer exists.Initial Complaint
03/15/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I had purchased a Rosa care IPL back in November. I have been using it for the last 4 months and have seen no improvement in reduction of hair. I went to go return the product and get a refund and found out that this was a scam. And not the real company is rose skin care. Hi, paid $179 for this product and was hoping to get a refund.Initial Complaint
03/05/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
***** ****** ****** **** *** ******** ******* ****************** Purchased ipl hair remover. Used as directed and it does not perform as promised.Initial Complaint
03/03/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased ILP from RosaCare 08/2022 for $179. It stopped working and there is no way to contact them to get a refund for this product. They dont respond to the email given on my PayPal account. PayPal wont refund my money because it is out of the 180 window. This product only lasted 7 months.Initial Complaint
03/02/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased their laser hair removal device for $179. Received it on 12/24/2022. Have been using it ever since then and haven't had any reduction in hair at all. I searched for their website to contact them today about this and found their website had been seized by the company RosaCare was apparently copying and they shared the court order against RosaCare. I have no way to get in touch for a refund.Initial Complaint
02/24/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased a laser hair removal machine for at home a few months ago, I paid $179 on for it and it did nothing except give me a skin burn. I have called for weeks and weeks with no answer, their website is gone and I cannot get an email to send, I want a refund for this fake hair remover!Initial Complaint
02/12/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased this IPL in January of 2022 for $179. I learned very quickly that the device does not work as advertised. I tried contacting the company through phone numbers and email addresses found online but never received a response. I've now learned that the company is out of business and I basically have a $179 piece of garbage. I didn't file with BBB before my 1 year warranty was up because I was unaware I could do that until I searched the company again today and found the BBB reports. It would be great to get a refund.Initial Complaint
02/08/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased the rosa care IPL system and used as directed. Handset was overheating, causing melting on the device and painful spots on skin. Requested a replacement and then a refund without reply. The website is now shut down and all emails are returned.Initial Complaint
02/02/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased this in mid October and it constantly shuts off. I sent an email to them, and they wanted me to send them a short video, which I did and have not heard from them since.
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Customer Complaints Summary
152 total complaints in the last 3 years.
3 complaints closed in the last 12 months.