Restaurants
La Paloma Mexican GrillThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Restaurants.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We googled this location, and their menu, the price on the daily special is *****, we ordered 2 of them to be picked up and when they handed us the ticket after running my card they charge me 17.49..I said that was not what was online, ****** the ***************** came to the window and said that is their price, when showed what came up she argued again, and again, and again, she continued to argue, I said then I don't want it, she said well I an not voiding it so here is you food...I DID NOT sign the charge ticket and brought that up, she said it doesn't matter...I asked for the Mgr, she said that was her, I asked if she was the owner and she said yes. When we got home with the food it was horrible, the mexican beans had hot dog chunks in them, and the steak was full of gristle and fat. The total charge to my bank was $37.82, per their website it should have been $25.98 plus tax, we will never go back.Customer response
04/25/2022
I received your message today and no they have not gotten ahold of me....please make sure that this is in the file so if someone calls asking how they are it will be told to them...thanks
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.