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Business Profile

Siding Contractors

Autumn Exteriors, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Siding Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with this business in early May of this year. We negotiated fees that started at $48000 down to $7500 to replace seven windows and some siding on our house and the well house. Since that date they only provided a man to do measurements that came out with a gun on his hip and looked like a thug that is the sum total of all services provided. We have called several times to see when we could expect the work to begin. Each time we have been told it would be within a month in a half. We paid $3748.50 for the purchase of materials for the job. August 9, 2023 we were told would start mid October of this year at this point we would like a full refund from the company. We have been strung along month to month and nothing has been done. We like a refund in the amount of $3748.50

    Business Response

    Date: 08/29/2023

    We appreciated the patience of the ********* and due to extenuating circumstances such as product delays and labor issues beyond our control we have sent a refund and contract cancellation releasing them from the contract on 8/29/23.

  • Initial Complaint

    Date:01/27/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of 2022 we paid approximately $20,000 for 3 storm doors, 1 exterior door and 7 windows. We were told all would be delivered and installed in 8 weeks. Approximately 12-15 weeks later the windows were installed, months later came the exterior door, months later came one storm door. We are still waiting for 2 storm doors. I have made numerous attempts to reach the owner , *** ****, who was also the salesperson and promised 8 week delivery. He will not respond to my numerous phone calls or emails to his company. We paid top dollar for this service. From ***, I expect an apology, my two doors installed and a refund based on the fact I have waited almost a year and the loss of heat and a/c was the reason we purchased these products.

    Business Response

    Date: 02/07/2023

    On May 5, 2022, Mrs. ******* signed a contract in the amount of $19,793.00.  As Mrs. ******* stated, the contract included (7) double-hung windows , 1 half-glass raised panel entry door and (3) Forest green entry doors.

    Once a contract is signed, someone must go out and measure the job.  A quote for materials is then submitted, approval must be acquired and then the items ordered from the manufacturer. 

    All of the above mentioned steps were completed within the same month Mrs. ******* signed the contract.  Mrs. ******* was advised that the storm doors would take longer in manufacturing, due to the color she wanted.  

    The windows and entry doors were installed in July 2022.   The storm doors were brought out to install in November 2022.  Only one door was installed.  There was an issue with the measurement for the other 2 doors.  

    The final 2 storm doors were reordered and we have received them.  Mrs. ******* has been contacted and an installation has been scheduled. 

     

    I have spoken to Mrs. ******* a couple of times and advised that Mr. **** is extremely busy, but is aware of the situation and knows that it is being handled as quickly and professionally as possible.  

     

Autumn Exteriors, LLC is NOT a BBB Accredited Business.

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