Business ProfileforPatriot Concrete Coating Solutions

Crack filler failed after 1 year. Company would not warranty work. Said it was in the contract. That is not what they said when trying to sell me the coating. They want an additional $400-550 to repair a spot the size of my fist. Find another company that will stand by there product. Patriot Concrete Coatings does not.

Patriot Concrete Coatings has had an exemplary customer service history with our clients. We provide an excellent product and excellent installations. We were surprised by this complaint due to the contract we signed with **************** were we clearly pointed out that the existing cracks and that they could not be warranted. If there is existing crack in the sub concrete prior to our installation, we will point them out and explain that they may come back due to the existing foundations movements. It simply cannot be warranted for this reason. We spelled this out to **************** in his signed agreement with us, we felt we were very transparent with our agreement as you can see by the attached contract. **************** is now expecting us to repair the coating at no cost although we spell it out that it is not covered in our warranty. Our estimated cost to repair these cracks is $725. and that was shared with **************** upon initial recontract. To resolve this complaint, Patriot Concrete Coatings is willing to redo the areas that the cracks are showing at a reduced cost of $450, however; we still cannot warranty the resurface due to the nature of the existing concrete.