Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dispute between myself and Auffenberg Chris Ford Lincoln Mercury Inc Date of transaction: 9/19/2025 The amount of money I paid: $45,812 Business committed: Purchase of a car Nature of the dispute: I was sold a car that was different from what I requested. I requested to test drive **** mach-e PREMIUM version. I attached the supporting document, clearly stating that I requested to test drive PREMIUM version. However, the sale person prepared me **** mach-e SELECT version without telling me. During the test drive, I was told that this was PREMIUM, however, it turned out that it was the SELECT after I purchased the car. I believe that I was provided misinformation during the sales process. I requested to return the car and purchase PREMIUM instead. However, the car dealer refused to take the car back and offer me a trade-in which means that I would lose a lot of money by trading in "used car",

  Business Response

  Date: 10/10/2024

  -Mr. Yoshimatsu sent in 3 different website leads and only copied/attached the one. He also came in, stated he didn't want the color of the one he sent the lead in on. Salesman David York asked him what color he wanted and Yoshimatsu pointed to the one he ended up buying. David told him it was a Select. Yoshimatsu admittedly test drove the vehicle (and later told my sales manager Scott Helmig he didn't), signed off on every form that listed it as a Select and told us that was the vehicle he wanted. He is now changing his story to fit his narrative and accomplish his intentions. May not be relevant but we lost -$972.93 on the sales end purchase of this deal. He received an excellent deal. He also stated we offered to trade in the vehicle but he'd lose money. I never had a deal to approve where that was the case. I'd prefer not to have Mr. Yoshimatsu as a customer. We dealt fairly and honestly yet he still calls us unethical. However we are a stand up organization so I'll offer a simple solution. I'll give him what he paid for his vehicle ($43,290.55) in trade value, and sell him the vehicle he sent the lead in on (#10000). I'll need him to pay the advertised online price difference between  the Select model he bought and the Premium model he wants. That is $4,061. He has to pay his sales tax on the original vehicle and bring me a title in his name. The only sales tax due on the Premium he trades for will be his tax % of the difference. In the end will not have lost a penny. I'll honor that deal until either 10/31/2024 or someone else buys the MachE he wants before he makes a decision. He needs to deal with me only. My email is jschlabach@chrisauffenberg and my number is 636-239-4500 ext 370. Thank you.

   

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 mustang in October, I took the car home and my dad noticed that the windshield had a chip in the windshield, crack in the grill, and the bumper continues to pop out. They replaced the windshield , but there is a speaker by the windshield looks like it has been shaved and been it with a tool. Also, I had to pay for my own inspection when they should have that done before I left with the car. They stated that they would reimburse me back in October but I have yet to receive that reimbursement. I would like the apiller part for my car, and I would like my money back from the inspection as well.

  Business Response

  Date: 01/23/2023

  I have spoke to customer as a goodwill for the  store I  will take care of repairs.  Also will refund inspection fee.