ComplaintsforHarter Homes Quality Builders
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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The work they did is very bad and not completed. The work they did will have to be repaired and will cost more than if they would have done it right in the first place. Their company stole my metal that I was going to use. *** Harter ghosted me after making a mess of my roofs on 3 buildings, they all leak from improper installation.I would like a full refund and if it cost me more to fix it that he pays it, he made more work. It was supposed to be completed in June 2023, had I left the money where it was I would have made money, had he completed the job. I would have made money on renting it out.Business response
11/29/2023
***** has called multiple times to get the job done. She put money down, then refused to pay for multiple months. I told her I had to send the material back because she took so long to pay for other parts. Then she paid more money so we could finish the first leg of the job. We have the first part finished, then she made the complaint. She had her son and someone else trying to fix what we did. Which voided the warranty. I let her know whatever work her son did would void the warranty. She's had multiple preachers call to talk to us and also made multiple threats on ********* She also called the insurance company and they told her she owed money. We signed the contract a year ago and since then the cost of labor and materials has gone up. The job was supposed to be done within 180 days. I've had to send material back twice and was charged a restocking fee and had to pass that along to her. She doesn't want to pay for the fees and the rest of the contract. She feels like because I run a ministry I should just do the rest of the work for her for free. She has also threatened to take us to court but she was told she didn't have a case. So she just continues to make threats and also wrote me a note saying she will go to the BBB and other places to discredit me.Customer response
12/05/2023
Complaint: 20847378
I am rejecting this response because: It is not the truth, the job that he did was not done incorrectly he has all of my money so I can not redo anything. My son was in and out of the hospital and no one has touched anything on the roof. I have had other contractor's look at it and the roof is leaking and it needs to be redone because the job was done so poorly and they do not think they can save any of the material that is three different people saying this.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.