Business ProfileforUS Home Guard
Current Alerts For This Business
Better Business Bureau is advising consumers to use caution when considering doing business with US Home Guard. BBB has received a pattern of consumer complaints alleging consumers received unsolicited and misleading advertising; consumers state the mailer says their home warranty is expired or may be expiring, consumers claim they called and were told they are renewing a warranty they didn’t have and poor customer service.
On October 8, 2021, BBB sent a letter to US Home Guard with its concerns. The company did not respond.
On August 16, 2022, BBB issued a press release on US Home Guard. A link to the release is provided - https://www.bbb.org/article/warnings/27418-bbb-warning-mailers-sent-by-us-home-guard-create-confusion-sense-of-urgency-consumers-tell-bbb
In June 2021, Better Business Bureau received consumer complaints and reports regarding US Home Guard's marketing material, which BBB brought to its attention. Due to an increase in consumer complaints the BBB re-contacted US Home Guard in June 2022, regarding its mailer. Consumers found the mailer to be misleading and to contain a false sense of urgency.
According to BBB Code of Advertising, “The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used. An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true. Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
BBB asked the business if they would modify or discontinue the advertisement. The business responded and confirmed with BBB it would not be modifying its advertisement.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 931 Main Plaza Dr, Wentzville, MO 63385
- BBB File Opened:
- 3/8/2020
- Years in Business:
- 5
- Business Started:
- 8/22/2019
- Business Started Locally:
- 8/22/2019
- Business Incorporated:
- 8/22/2019
- Type of Entity:
- Limited Liability Company (LLC)
- Additional Contact Information
Phone Numbers
- (833) 909-0016Other Phone
- (833) 909-0016
Customer Complaints
146 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
71 Customer Reviews
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Most Recent Customer Review
Brian k
07/31/2024
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