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Business Profile

Home Warranty Plans

US Home Guard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

This business has 2 alerts

Complaints

This profile includes complaints for US Home Guard's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 121 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from this company that is borderline fraudulent and absolutely predatory and misleading. I have no relationship with this company and the letter states explicitly that I have a home warranty with this company and that it "may be or may have already expired". This is absolutely false. I am filing this complaint to alert the BBB to warn other consumers about this company, and to take every possible legal measure to stop this company from mailing these letters.

      Business Response

      Date: 04/18/2025

      While we stand by all statements made on the advertisements, we are happy to place you on our do not mail list.  Please let us know if there is anything we can to do help in the future.

       

    • Initial Complaint

      Date:02/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HomeGuard got my bank account info and charged me $98.72 for home guard. I have contacted my bank and need to get new account with new number.

      Business Response

      Date: 02/11/2025

      We do not have access to anyone's account or payment information.  We simply send a mail advertisement.  If consumers are interested they call and purchase.  If they are not interested they throw the advertisement away.  If you have purchased a policy through our company and wish to cancel the process is very simple.  Please call the customer service number on your policy and let us know you would like to cancel.  This process is done over the phone and takes about 24 hours to process.  Please let us know if there is anything we can do to help in the future.

       

       

    • Initial Complaint

      Date:01/31/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a misleading Final Notice letter from US Home Guard/*********************, claiming my home warranty was expiring and urging me to call immediately. This letter falsely implies a connection to my mortgage lender and uses pressure tactics to get homeowners to sign up for unnecessary coverage.Key issues:No clear company branding just Home Warranty Division.Tries to appear urgent and official when its just a solicitation.Buried disclaimer admits theyre not affiliated with my lender.This is a predatory marketing tactic aimed at scaring homeowners into calling. Do not fall for this scam! If you need a home warranty, contact a legitimate provider directly. Shred this letter and move on. Theyre constantly commenting that theyre not a scam and its laughable because they KNOW regardless theyre being misleading intentionally which is why they have horrible reviews. Its disgusting!1.Lender Info: PRIVATE LENDER INFORMATION (Top section)This makes it seem like there is some connection to your lender, even though they never actually name a specific lender. This is a tactic used to create confusion and urgency.2.Secured by Private Lender Information (Paragraph 3)They state: This notice is to inform you that the propertys home warranty secured by private lender information, may be expiring or may have already expired.The phrase secured by private lender information is deceptive. Home warranties are not secured by lenders at all. This wording is meant to make homeowners believe this is related to their mortgage, pressuring them to act.These tactics are intentionally misleading to trick homeowners into thinking they are dealing with a required lender-related service rather than a random home warranty solicitation. Ive found not 1 good review. They know theyre being misleading and may the company perish for doing so!

      Customer Answer

      Date: 01/31/2025

      I dont want anymore correspondence sent to me. The phrase secured by private lender information is deceptive. Home warranties are not secured by lenders at all. This wording is meant to make homeowners believe this is related to their mortgage, pressuring them to act. These tactics are intentionally misleading to trick homeowners into thinking they are dealing with a required lender-related service rather than a random home warranty solicitation. Ive found not 1 good review. They know theyre being misleading.  I received a misleading Final Notice letter from US Home Guard/*********************, claiming my home warranty was expiring and urging me to call immediately. This letter falsely implies a connection to my mortgage lender and uses pressure tactics to get homeowners to sign up for unnecessary coverage. 

      Business Response

      Date: 02/11/2025

      We disagree with your assessment of our advertisement, but we are also happy to place you on our do not mail list.  Please let us know if there is anything we can do in the future to help.

       

       

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are sending scam letters out that contain PII to myself and several older family members. We do not have a home warranty with these people, our homes are all well over 80 years old. That and nobody proofread the letters they sent out, it's third grade at best.

      Business Response

      Date: 01/16/2025

      We have placed you on our do not mail list.  Please let us know if there is anything we can do to help in the future.

       

    • Initial Complaint

      Date:12/23/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received mailer from us home guard indicating my current mortgage warranty may have expired. I think using a persons mortgage broker in an email and pretending to be affiliated is an unfair marketing tactic and I want them to stop taking advantage of people.

      Business Response

      Date: 12/26/2024

      We do not agree with the accusations in this complaint.  We will, however, be happy to place you on our do not mail list.  Please let us know if there is anything we can do to help in the future.

    • Initial Complaint

      Date:10/03/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to receive deceptive mailings from US Home Guard. The letters prominently display the phrase "Final Notice" and include an expiration date just a few days after the letter is received, creating an unwarranted sense of urgency. Additionally, the letter references the recipients mortgage lender above the address, which misleadingly suggests the communication is from the lender. US Home Guard fails to display its company name or logo in the heading, only including its name in small print at the bottom of the letter. I have no prior business relationship with this company, and the use of terms like "final notice" and a fabricated expiration date is both misleading and manipulative.

      Business Response

      Date: 10/21/2024

      Please understand that we do not send multiple mailings.  There are other companies that provide a similar service to ours.  We are happy to place you on our do not mail list.  Please let us know if there is anything we can do in the future.

      Customer Answer

      Date: 10/23/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ********* ******

    • Initial Complaint

      Date:10/01/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant garbage mail.

      Business Response

      Date: 10/21/2024

      We are happy to place you on our do not mail list.  Please let us know if there is anything we can do to help in the future.

      Customer Answer

      Date: 10/22/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ********* ******

    • Initial Complaint

      Date:09/03/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved a "2024 Final Notice" from US Home Guard's *********************** with large bold letters saying "IMMEDIATE RESPONSE REQUESTED": "It is important you contact our office at ************** upon receiving this notice to avoid any unnecessary delays in your coverage before 09/05/2024." The letter is "signed" (using a typeface, not a real or cyclostyled signature) by *********************, Program Director.I don't have any coverage from US Home Guard. The letter does its best to stir up a sense of false urgency, suggesting that my home warranty "may be expiring or may have already expiring." This is false and misleading language that suggests I've already done business with the company.After receiving this missive, I wouldn't touch US Home Guard with a ten-foot-pole.

      Business Response

      Date: 09/10/2024

      We have placed you on our do not mail list.  Please let us know if there is anything we can do in the future.

      Customer Answer

      Date: 09/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/31/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      US home guard is a scam and they keep sending me letters via mail. I want it to stop.

      Business Response

      Date: 09/10/2024

      We have placed you on our do not mail list.  Please let us know if there is anything we can do in the future.

       

       

      Customer Answer

      Date: 09/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also do not call me. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a "Final Notice" in the mail on 7/30/2024, addressed to my mother-in-law, regarding a home warranty that "may be expiring or may have already expired". My mother-in-law PASSED AWAY in September, 2023. She lived at this address for a short time about 17 years ago, but never purchased a home warranty while she lived here. She did not own this home.I really hope this is the Final Notice, as it says on the letter.

      Business Response

      Date: 08/19/2024

      We have placed you on our do not mail list.

       

    US Home Guard is NOT a BBB Accredited Business.

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