Complaints

• Initial Complaint

  03/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid *** over $4000 for storage fees and two moves. *** quoted $1400, on the last move, but charged my card $1785. He charged me over $730 for 2 months of storage rental fees, but wouldnt credit back the 2nd month (we rented the storage units less than a month). His moving crew damaged my furniture, property and the walls in my house. Then his crew came back and had the nerve to ask for an additional $300+. Pictures will be taken, damage accessed and he can expect to have a small claims case filed against his business. Pictures show just some of the damage. Dont trust this guy to move or store your belongings. Very unprofessional moving/storage service.

  

  Business response

  03/27/2024

  On March 8 ****** rented units G 41,45 and 47. At that time we are running a special pay for two months receivee the third month free. We moved his belongings and on the eighth no dispute with ****. On 26 March we had him on the schedule to move into a new house. He asked if we would prorate storage or refund money for remaining rental. I told him there was no refund on rent paid in advance. During the move on March 26 customer became upset of occurring cost of move, but still wanted us to finish the job. After returning with a second trip, and finished unloading, we tried to collect for overages 2 hrs "$300" he shut the door and locked us out. All of our moving rates are hourly and not a quoted or stated amount. 

• Initial Complaint

  01/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ben’s Moving and Storage Company was hired to move seven pieces of furniture including a new (had 8 weeks) ***** ****** base from one location to another. While planning (date and time) for move, *** was informed that the ***** ****** base was among items to be moved. *** assured me that his men were experienced at moving ***** ****** bases and beds. *** called on Thursday March 17th to confirm the move on Friday. I informed *** that rain was forecasted for Friday (the day of the move). ***** reply was, “we should have some breaks in the weather.” During the move on March 18, 2022, one of the movers (*****) fell dropped an end of the base resulting in damages. One of the movers, *****, assured me that *** would take care of the damage. On March 22, 2022, *** came by to assess damages to the base. From ***** perspective’s damages was minimal (picture attached) and he repeatedly told me that it was an accident, and he would consult with the owner to see what she wanted to do about damages. After three and no communication from ***, I called to check on the status of the situation. I was given some excuse about miscommunications. On April 4, 2022, a representative from the manufacturer of the base came to my home to assess damages at the cost of $158.40 (warranty does not cover damages by movers). An email from the manufacturer indicated repairs could not be made on this model and suggested buying a new one which was texted to ***. *** offered to repair the base and, in his words, “make the base better than it was when I bought it. I declined that offer. After careful inspection, damage to headboard was sprayed with a shellac, rather than informing me of damages. After numerous phone calls and text messages (which *** has ignored) that are documented, I no longer desire to deal with him. So much for supporting local businesses. I would appreciate any assistance you can offer.

  

  Business response

  02/09/2023

  Attached is the contract signed by Mrs. ******* before our services were performed.  After an assessment of damages, it was found that the base was working as it should, but did acquire cosmetic damage to the platform.  The headboard was never brought to our attention, therefore there was never an attempt, as she suggest, to repair it.  We have tried to work with Mrs. ******* reguarding the platform and offered to pay $150 for cosmetic damages.  Our contract clearly states that damages are paid out at .60 per pound.  The platform was assessed at weighing 100-150 lbs which should have been between $60-$90. She refused our settlement.  The contract was dated March 18, 2022.  We have been consistent on resolving this issue since then.   It is our position, that she will not allow us to repair the cosmetic damage to the base, so our only ability to clear up this matter is to pay .60 per pound for the damage as stated in the signed contract.

  Customer response

  02/24/2023

  The contract was not presented to me until everything was done.  I was just demonstrating the damages and how they repaired the damages.  He repeatedly ignored me.  He said it was a communication problem.  I have text messages and phone calls I made to the company.  I asked him what is the procedure and the process by which he was going to repair this.  There has been no correspondence.  They have not been consistent, I have only heard from them twice by phone.  He has not tried to resolve this.  

   

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