ComplaintsforBold Innovation and Design

• Initial Complaint

  10/16/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Received an invoice for final payment. Tried to pay majority of that minus the amount withheld to finish job. Company refused to finish job and gave me an invoice for completely different and higher price. I want to be done with company and they refuse to take check and give me a receipt for correct final payment

  Business response

  11/01/2023

  Multiple attempts to collect the initial approved amount resulted in customer refusal to pay unless we put Final Bill on a receipt.  We cannot put Final bill on the receipt due to the fact we are waiting on supplements to be paid out. On a recent conference call with the customer, she stated what was not complete and it was cabinet touchup from a stress crack in the paint and an alarm door contact which we cannot install due to the fact that we are not licensed alarm contractors.  She also stated that some insulation in the attic was not replaced but we have pictures clearly showing a different style of insulation was replaced by us.  We have gone above and beyond and worked diligently to complete the original scope of work from the insurance carrier as well as got additional items approved and that work was completed. I have attached the initial insurance scope of work which she has received the funds from insurance. I have also attached the complete scope of work that we completed which we are still waiting on the insurance to release funds for.  At this point we have completed all the work prescribed in both scopes and customer is still refusing to pay. See attached job photos. *********************************************
  
  
  Please note: this account has moved to litigation. The customer has refused to pay anything, and the job is complete except for a cabinet touch up that she will not allow us to complete. Our lawyer is going to create a letter and once complete I will attach to this thread.
  
   
  
   
  
  *********************
  
  Chief Operations Officer
  
  ************

  Customer response

  11/04/2023

   
  Complaint: 20738347
  
  I am rejecting this response because: this is untrue. I have attempted for weeks to pay them and they refuse to give me a receipt. I have emails stating I have their cashier check in their business name. They refuse to receive and give a valid receipt. The insurance company has no knowledge of any approved supplements from the company. I am trying to pay them based on their provided invoice I received in September not the one the recreated in October for way more.
  
  Sincerely,
  
  ***********************

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