Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 5th 2025 I brought my jeep in for service it cost $2976.40 once I picked it up on March 14th and the check engine light came on 30 mins after I picked it up and was throwing a code so I brought it back to dealership on March 17th 2025 then they said it was bad fuel injectors and all needed to be replaced once I picked it up on March 28th 2025 the check engine light came back on 30 mins later throwing the same code after fuel injectors were replaced and that was another $799.00. My truck is not fixed still throwing the same code after spending $3800.00. I have reached out to dealership because its not fixed but I cant continue to pay them more money and it not be fixed

  Customer Answer

  Date: 04/03/2025

  Good Afternoon,

  This issue has been fully resolved with the dealership as of today all is good can I get the complaint took off. Let me know if you have any questions.

  Thank you 

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisement by a dealership on two separate websites.

  Business Response

  Date: 03/17/2025

  This computer error was noticed at 530am this morning by our general manager. * **** had a computer error which changed the pricing drastically multiple times on a few vehicles. We apologize for the computer error, as it was out of our control until noticed.  We will work with any customer to make them happy, but a computer error is just that, a computer error. 

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a defective car in January of 2024. I took it back four times four to repair The jeep death wobble and suspension on the front end.. The sales manager told me that the death wobble could not be duplicated, and that the break pads had been changed to jeep manufactured pads. I was also told that that they performed services that were not evident on car facts as well as the service on the service departments documentation of services rendered. I told them I am not trading it after receiving calls and text about trading the vehicle in from the dealership while it was in there possession. My credit was ran again to try to trade me out the vehicle. The sales manager did not tell me who he was as we spoke about the issues in person. Even after i requested for me ****************** to call me. He did not disclose that he was the ****************** I spoke with on the phone while trying to discuss the problems with the vehicle. I have documentation of the discrepancies with services actually done and the services that were rendered when the car was taken back four times.

  Business Response

  Date: 04/24/2024

  this should be a complaint for the flowood cdjr store not ******* cdjr.  the customer has since gotten with the general manager and the repairs have been completed.  the customer has the vehicle and all should be fine now

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction date was 11/14/2022, I initially paid 559.84 for services rendered, they put a part on my 2015 jeep wrangler called an accelerator pedal position sensor one of the employees that work there his name is ******* told me they messed up something when they were replacing the part which also messed up my computer system and throttle body and that costs is over 2,000.00. Now they are saying they are not going to fix the car they dont want to have anything to do with it to come pick it up. They refunded me my money back but my car is still messed up. The customer number is/ was ******. I talk to ***** in customer relations ************, and he was so rude i couldnt get any word in with him he was over talking me, and ***** told me he wasnt going to do anything about and that was it i just cried. They messed up my vehicle and its probably messed up for good i will probably have to get another vehicle which i cant afford. and i love my jeep. Matter of fact i brought it from there. The general manager ***** is not and will not call me back either. I have no one else to turn to. The only thing that my jeep needed was that one part now i regret getting it fixed through them. I dont know what else to do everybody is shutting me out even the car lot people now they dont want to help me. Please someone help me. i dont think i should pay for there mistake.

  Business Response

  Date: 12/01/2022

  when the customer arrived, they had a diagnostic (code read) done by auto zone for free and wanted the dealership to repair it per that diagnostic they obtained.  the general manager was present and witnessed this request by the customer at the time they were wanting it.  Our service department explained and offered to diagnose it correctly, but the customer insisted we repair the vehicle per the diagnostic she obtained herself.  we did what the customer requested.  it did not correct the concern.  for customer satisfaction, we have refunded the repair cost to her.  the vehicle needs a correct diagnostic performed, so a correct repair can be done, but the customer will not cooperate with the correct diagnostic and repair procedure. therefore, we will not be going any further with this.  mac haik flowood has refunded the customer the initial repair amount in full.  a parts house, aka auto zone, will perform a "code read and scan"; that does not diagnose a vehicle, it only states what the live diagnostic code is in the computer at that time.  the "code read/scan" tells the symptom, but to find the problem and actual concern is where the diagnostic comes into play, that explains WHY the code is in the computer to start with, and the root of the problem the vehicle is having.  nothing further at this time

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped off a fleet vehicle for ********** ************** for repair and have tried multiple times to get an update or status on vehicle. I am constantly switched to the voicemail for fleet management, ******, and he is never at his desk and never returns calls when a voicemail is left. It has been almost two weeks and the only update we have received is we don't know. I have tried to be transferred to supervisors and managers and get the same result, no answer.

  Business Response

  Date: 09/21/2022

  This complaint is an older one that has already been handled 

  Customer Answer

  Date: 09/21/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable. 

  Regards,

  ******* ******

   

• Initial Complaint

  Date:06/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a vehicle from Mak Haik in Flowood, MS. When I went to try to purchase a tag I was told that there was a hold on the vehicle by the department of revenue. When I contacted the dealership, I spoke to a sales associate in the title department, he then contacted someone at the department of revenue while we were on the phone. When he gave the lady the VIN # she told stated that the hold was on the vehicle because that car was reported stolen. When I drove down to the dealership to seek further information about this issue on Monday, June 13th the manager there at the time was no help. He stated that there was nothing that they can do. They couldn’t loan me a vehicle. The only solution he gave me was to wait until the end of the week to see if the hold was lifted.

  Business Response

  Date: 06/16/2022

  ****** had been in contact with the auction we purchased the car from to get this removed from the title.  The car wasn’t stolen the car was a repossession from Ally Bank.  The day the car was repossessed from the bank the previous owner woke up and reported the car stolen.  ****** stated: I talked to ***** our Ally rep about this this morning and he is supposed to be getting me proof that the car had been repossessed so I can send to the sheriffs dept in Alabama so they can mark the case as closed. I also spoke with Mrs. ******* yesterday afternoon after she had already filed the BBB complaint and she was very pleased with my and her conversation and said she wished she hadn’t already made the BBB complaint

• Initial Complaint

  Date:06/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck on 7 May 2022 and traded in my old truck. On May 31, 2022 the traded trucks loan payment was due and the truck had not yet been paid off. I went and spoke with the finance team and the Sales manager at Mac Haik Flowood and I was told it was the fault of my loan company that they hadn't processed the check. I asked for a picture of a check that had been sent or a canceled copy. Mac Haik couldn't provide one. I called my loan company and discussed the issue with them and they have no record of receiving a check. It is now 6 June 2022 and the truck still isn't paid off. My dad made a purchase from the same dealer in January 2022 and he had the same problem. It took Mac Haik 56 days to pay his trade off. I feel like this is a common issue with Mac Haik and something needs to be done.

  Business Response

  Date: 06/10/2022

  The payoff check was cut on Tuesday 6/7 for the trade in.  We had a delay in cutting the payoff check was because the bank he financed with is delaying in funding F&I contracts for all dealerships nationally.  we will not cut any checks until we are paid first.