Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Thousand Trails (***********************)Date of Transaction: March 23, 2025Amount: $750.00 USD (R$ ******** BRL)Complaint Details: On March 23, 2025, I tried to book a reservation at *********************** via the Thousand Trails website (*******************************************). After entering my payment details, the site showed a loading screen, but the reservation wasnt confirmed. However, my bank (***********, ******) notified me that $750.00 USD (R$ ******** BRL, rate R$ 6.01) was charged to my credit card. I made several attempts to resolve this with Thousand Trails, but got no refund or response: On March 24, I called their support; they said they couldnt help without a reservation number, and an attendant promised to email the manager, but I got no reply. On March 25, I called five times; the staff was unhelpful, refused to transfer me to a manager, and one hung up on me. They insisted they couldnt act without a reservation, despite my proof of payment. Another attendant said shed email the manager, but no response. I visited the *********************** office, and they said they couldnt help as there was no record of my reservation. I also tried contacting Thousand Trails via Instagram, ********, and their website, but got no reply. I have proof of the charge (bank statement and screenshot) and am frustrated with their poor service. I request a full refund of $750.00 USD, as the service wasnt ************* Statement (Attachment 2): My Banco Inter statement (in Portuguese, translated): Date: March 23, 2025; Cardholder: **** *****; Payment: Credit card; Card Type: Virtual; Card Number (last 4 digits): 5516; Transaction: International; Amount: $750.00 USD (R$ ******** BRL, rate R$ 6.01); Merchant: Winter Garden RV Resort. This confirms the charge despite no reservation.Desired Resolution: Full refund of $750.00 USD to my credit card.Attachments: 1. Screenshot of the website loading screen (redacted). 2. Bank statement confirming the charge.

  Business Response

  Date: 04/02/2025

  Dear Ms. ****** thank you for contacting us regarding your reservation at ********************. It is our understanding that while the resort did not have a record of your reservation, our teams were able to locate and refund the transaction. Please expect these funds to be returned to your account and appear on your credit card statement within 14 days. Thank you again for contacting us.

• Initial Complaint

  Date:03/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled Camping Pass subscription within appropriate period having not stayed at a campground since membership and have not been refunded my balance paid.

  Business Response

  Date: 03/26/2025

  Dear Ms. ****** thank you for contacting us regarding your Thousand Trails membership. It is our understanding that your membership, which was renewed on November 15th,2024, has been cancelled with no remaining dues owed. Please know, the contract you signed when you purchased your membership states that your Camping Pass would automatically be renewed for an additional year unless you notified our member services team in writing at least 30 days prior to your renewal date. It is our understanding that you requested cancellation of your membership outside of the specified window, on March 10th, 2025. Finally, it is also our understanding that you took advantage of 1 stay with us using your Thousand Trails Camping Pass and Trails Collection membership at Encore Tropical Palms (5 nights beginning December 12th, 2024) after your membership was renewed. Thank you again for contacting us. 

  Customer Answer

  Date: 03/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******** *****

   

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against Thousand Trails due to my inability to utilize their services despite paying for a membership in full. I am requesting your assistance in resolving this ********* a long-time customer, I decided to purchase a cabin pass after staying at their ************** location several times as a non-member over the past few years. However, over the last several weeks, I have made multiple attempts to book reservations at various campgrounds within their network, all of which have been *************** efforts to reach their booking team have been frustrating, as many of my calls went unanswered. When I did leave messages, I received voicemail responses indicating that their team was experiencing a high volume of calls and advising me to either book online or call back later. Despite attempting to book online, I was redirected to call customer service due to limited availability, but I continued to face the same issues.On the one occasion that I received a call back, I spoke with an agent named ******. Unfortunately, I could not hear her due to significant background noise, including loud barking dogs. Furthermore, when I attempted to contact the campsite directly, I was told to reach out to customer service, which only added to the confusion and frustration.I am deeply dissatisfied with the lack of service I have received. I paid for a membership in full, but have been unable to use it, leaving me feeling misled. As a result, I am requesting a full refund for my membership and the cancellation of my account.I have made multiple attempts to resolve this issue directly with Thousand Trails, but I have not received any adequate response. Therefore, I am seeking the assistance of the BBB in resolving this matter.Thank you for your attention to this complaint. I look forward to your help in addressing this issue.

  Business Response

  Date: 03/17/2025

  Thank you for contacting us regarding your Cabin Pass. It is our understanding that you have booked two stays with us using your Cabin Pass membership since you purchased it in November 2024: four nights at Thousand Trails ************** which you completed and 2 nights at *********************** which you cancelled prior to ********** is also our understanding that our call center agents suggested alternative dates for your stay when the parks you were interested in had no availability,which you declined. Our call center agents are able to look more closely at our reservation grid to find alternative dates or parks so that you can maximize your membership, but they arent able to guarantee availability. We encourage you to utilize our live chat feature in your membership portal and our call center team if you need any assistance booking additional stays throughout your term to get the full value of your membership. Thank you again for contacting us. 
  

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I writing you regarding our Thousand Trails membership however I have been trying to connect with customer support through emails, leaving voice mails and using the contact section on their web site and no luck. We are Thousand Trails Adventurer members. We rented a cabin at Forest Lake Campground in July 2024 and loved it. As part of our package, we were supposed to get one week cabin rental for free for two years. Per the agreement we paid the campground for the cabin rental in July 2024. We submitted the receipt, required rebate form, via email in August 2024 with a copy of the receipt from the campground. We have tried to connect with customer service since October 2024 on multiple occasions to get an update. To date this communication included voicemails as the phone was not being answered, emails, and using the contact form on the web site which fails with errors. We are not trying to cause any trouble. We are just asking for what was promised to us. Again, I am deeply sorry to have to contact you with this however we cannot get any responses from Thousand Trails. Any help you could give us to move this along would greatly appreciated. Thank you so much and have a blessed day.

  Business Response

  Date: 01/29/2025

  Dear Mr. ******, thank you for contacting us regarding your recent stay at Thousand Trails Forest Lake. We apologize for the delay in this refund while our team processed the rebate paperwork. It is our understanding that our membership services team is processing your request and will have a check mailed to the address on the rebate certificate in the next two weeks. If you have any further questions, please feel free to give our team a call at 1-************. Thank you again for contacting us.

  Customer Answer

  Date: 02/10/2025

  I’m am waiting to get the check they promised us. Said we would have it in two weeks and that would be at the end of this week. 
  

  So far no check. This is why I was not responding. Can you re-open the case for another 7 days?  We will know by then if they’re really going to pay or not.
  

  thank you. 

  Customer Answer

  Date: 02/12/2025

  Hello, I just wanna update this ticket. This is the 15th day since Thousand Trails responded to this complaint. They committed to having a check in our mailbox by then and they have not done so. Can you follow up with them please? Thank you.
  

  Customer Answer

  Date: 02/12/2025

  Hello, I just wanna update this ticket. This is the 15th day since Thousand Trails responded to this complaint. They committed to having a check in our mailbox by then and they have not done so. Can you follow up with them please? Thank you.
  

  Customer Answer

  Date: 02/17/2025

  Good morning,

  We finally received a check from Thousand Trails on 02/14/2025.  Thank you so much for helping us drive this across the finish line.

  Have a blessed day.

• Initial Complaint

  Date:09/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Adventure membership with Trails Collection Plus which provides for a 90 day booking window for Encore properties. I have been told that I have the highest membership available and no one can book TT Encore properties more than 90 days out. When trying to book Fiesta Key for 14 days in December starting on the 90th day out, I'm told that a site is available for the first 3 days but not available after that. If no one can book a TT site more than 90 days out and Encore has a set number of sites reserved for TT, then that is not possible. there is something going on that prevents us members from fully using the benefits that were advertised. I've called many time and no one can give me an answer to this question. I paid $15,000 for this membership specifically to be first in line for the Encore locations and I'm unable to use them as I should be able to.

  Business Response

  Date: 09/24/2024

  Dear Mr. Schlotterbeck, thank you for contacting us regarding your Thousand Trails membership. As an Adventure member you do have the largest booking window for Trails Collection locations, but many of our Adventure members secure their reservations in the early hours after the window opens. Because of this, other members may have booked all the member sites for some of the days you were interested in. Fiesta Key is a prime location and books up very quickly, especially during peak winter season. There are a limited number of sites reserved for Thousand Trails members at Trails Collection locations such as Fiesta Key, which is outlined in your contract. However, we understand that our member services team was able to help you book a 14-night reservation for this December. Thank you again for contacting us. 

  Customer Answer

  Date: 09/24/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22304617

  I am rejecting this response because:  This response does not explain why and how there was a site available for days 90-93 days out but not available for days 94-97 days out.   The company needs to explain how it is possible that nothing was available for days 94-97 but was available for 90-93 if no one can book those sites further out than 90 days.   The desk person I spoke to at Fiesta Key agreed that that should not be possible and couldn't understand why the booking system wouldn't allow her or myself to book.   She was able to manually override the system since she could clearly see that they DID have sites available for those days.    It seems the system is designed to prevent us from using the benefits that we paid thousands of dollars for.   This is the second time I've seen this and I've heard of others having the same issue.   The only explanation I get from the company is the boilerplate excuse about someone else beating me out in the competition for the limited sites but that is NOT what is happening here.   This is a math problem, not a queuing problem.   It should not be possible for this to happen.

  Regards,

  Steve Schlotterbeck

  Business Response

  Date: 10/04/2024

  Thank you again for contacting us and bringing your concern to our attention. Fiesta Key is one of our most popular Trails Collection destinations, and many Adventure members watch the calendar (even down to the clock) to secure bookings at this location. The days you were able to book were those that were available at the time under the Trails Collection program.

  Customer Answer

  Date: 10/07/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22304617

  I am rejecting this response because: This doesn’t address the issue that I had  This is a boilerplate response that doesn’t even attempt to address or explain my specific issue   

  Regards,

  Steve Schlotterbeck

  Business Response

  Date: 10/10/2024

  Thank you again for contacting us and bringing your concern to our attention. Fiesta Key is one of our most popular Trails Collection destinations, and your desired travel time is peak season for Fiesta Key.  Like you, all The Trails Collection Plus members have a 90-day booking window, and many members watch the calendar (even down to the clock) to secure bookings at this location. As noted in The Trail Collection Rules, it is important to be flexible when requesting a reservation at an Affiliated Resort like Fiesta Key, especially during a resort’s peak season.  As stated in your The Trails Collection Plus Membership Application and Agreement, only a limited number of RV campsites are available for use by members of the RV Programs. All of the other RV campsites and tent campsites at the Affiliated Resorts are reserved for use by the public, who pay for an annual, seasonal, or nightly stay. As a result, the campsites available for use by members at a particular resort may become filled and it will be necessary for you to use another resort.  We have inquired about your experience, and the days you were able to initially book were those that were available at the time of your booking pursuant to your membership.  A Fiesta Key team member may have used public campsites to complete your desired reservation.  We appreciate that you have identified a training opportunity for our staff. We hope you have a wonderful visit to Fiesta Key.

  Customer Answer

  Date: 10/10/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22304617

  I am rejecting this response because:

  This does not explain how there was an opening for a site for days 90-93 but then unavailable for days 93-96 from the opening of the booking window.  If not one can book further than 90 days our for the TT sites, it should not be possible for a site to be available at 90 days but not at 93 days.  What was able to book that site at 93 days out? The agent at Fiesta Key also agreed that this didn't make sense.  She may have used non TT sites in order to accommodate me (which is great) but it does not explain this anomoly which seems inconsistent with my contract and the information you are providing so I can't be sure this won't happen again.   Please explain in detail how what I encountered is possible given the terms of my contract.    It is mathematically impossible given the information I've been given. Please provide specifics, not generalized excuses.    Your reply does not address my specific issue.

  Regards,

  Steve Schlotterbeck

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Thousand Trail membership back in June 2022 but I never made much use of it and decided to cancel the membership by calling their member services number and was told that it would be canceled. My total 2022 dues were completely paid off by April 29 of 2023, balance was $0 with that last payment, and I thought that was the end of it. Two weeks later, on May 15, 2023 I come to find out that they had me signed up for an auto membership renewal and was hit with another $1,040 in charges on my account and I've since made repeated calls to TT asking them to cancel my membership but instead they've continued to charge my bank account. After the first 2022 year membership term (again which was paid in full), TT has charged me for a 2023 and 2024 membership, totaling in $2,242.24, including late fees, of which they've withdrawn $1,249.00 from my bank account. I would like TT to refund the $1,249.00 that they've taken from my bank account and for them to cancel my membership once and for all, to cancel the membership auto renewal, and to delete all my information, including banking data from their system.

  Business Response

  Date: 09/17/2024

  Dear Mr. *******, thank you for contacting us regarding your Thousand Trails membership. It is our understanding that you purchased a camping pass with a 2-year term that was scheduled to end in June of 2024. Thousand Trails is not obligated to cancel your membership early per our contractual agreement but may offer a member to cancel two years into their contract for a fee of $250.  Our member services team has subtracted this amount from the $718.88 you paid in 2023 for your membership and processed a refund for the remaining $468.88. Please allow 1-14 days for this refund to appear on your credit card statement. Thank you again for contacting us. 

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dues have doubled with no notice, customer service tells me I only have a zone pass and am paying for two zones. I actually have an elite membership or that is what I paid for. Since the customer service phone number can not provide customer service I am forced to file a complaint seeking a resolution.

  Business Response

  Date: 09/17/2024

  Dear Mr. ********** thank you for contacting us regarding your Thousand Trails membership. It is our understanding that you have an Elite Connections membership that was upgraded in 2020 from a camping pass with the Trails Collection. As an ***************** member, you are responsible for yearly membership dues in addition to your loan payments. Your dues are subject to increase and are communicated to you via email in your monthly statement and is available in your membership portal. If you have any further questions about your membership or membership dues payments, please contact our member services team at **************. Thank you again for contacting us. 

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Thousand Trails camping pass. I gave written notice of cancellation before the expiration of the pass was to be renewed. I now receive calls from them stating that I owe money for the renewal. When I stated that I had a written notice of cancellation, they stated that they did not cancel because I had an outstanding balance. When I asked them where the balance came from, they claimed that our last stay with them, which was a two week stay, there was three days that we were not at our camper. They charged additional for these three days. I have disputed with them that we stayed there the entire two weeks and that just because they may not have seen us 3 out of 14 of those days, I will not be charged. They now claim I owe those charges along with late fees and the monthly membership fees because they will not cancel my membership and will continue to bill me monthly membership fees until I pay everything. I have tried making complains to corporate and to the park in which made these claims. I cannot get any assistance to handle this matter properly, much rather they just want our money that we do not rightfully owe them.

  Business Response

  Date: 04/16/2024

  Dear Mr. *** *****************, thank you for contacting us regarding your Thousand Trails membership. Membership rule 4c. states that Camping vehicles must be occupied and attended overnight by the Member. Any vehicle left overnight without the Member present may be removed without notice or liability and placed into storage at the discretion of the Campground Manager.Unauthorized or unoccupied vehicles will be assessed a nightly fee. (See the fee schedule at the end of these rules). It is our understanding that the rangers at Thousand Trails Colorado River conduct a camper count twice each morning and a few more times throughout the day. The rangers noticed no one at your site and attempted wellness checks at your RV several times between January 31 and February 2, at which times no one answered. The team left a notice at your door each of these three days, which were not taken in by you during this time. As a result of the violation of having an unattended RV for three days, a $90 fee was placed on your account. With an outstanding balance on the account and past due monthly dues payments in the amount of $106.39 at the time of your last stay, our representatives were unable to cancel your membership. We will be happy to cancel your membership renewal and remove the renewal charges from your account, however,any outstanding balance on your account prior to your renewal remains a balance due. Please contact our member services team at ************** to address this balance.

  Customer Answer

  Date: 04/16/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21523994

  I am rejecting this response because:

  Regards,

  Trent And ***************************

• Initial Complaint

  Date:03/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2023 I purchased a thousand trails membership. We trying to book a stay there isn't 7 consecutive days available at a time. I stayed in one of the resorts and my things were stolen when I went to file a complaint they were rude. I booked at **************** I turned my assigned spot # into range station. Was gone for a few hours and someone moved into my spot. The rangers said there was nothing they can do about it. I then had NO place to park or sleep.

  Business Response

  Date: 04/08/2024

  Dear **********************, thank you for reaching out regarding your Thousand Trails Camping Pass membership. It is our understanding that you paid $536 for your membership. It is also our understanding that you took advantage of several stays with us using your Thousand Trails Camping Pass, totaling 36 nights of camping, the cost of which was covered under your camping pass. The retail cost of those stays (if reserved without the benefit of your camping pass) far exceeds the cost of your camping pass.
  
  We regret that you had trouble booking weeklong stays at Thousand Trails **************** online using your membership. With so many reservation blocks at different dates, our system can show no availability when trying to book reservations online during peak seasons. However, our member services team can look at each locations reservations more closely and can often make modifications to book your stay.Additionally, there are more than 15 other campgrounds included in the Southwest Camping Pass (including more than a dozen in **********) that you may choose to book if your travel plans are flexible. We encourage you to reach out to our membership services team at ************** or via the live chat function in your membership portal for assistance booking another stay with us. Thank you again for contacting us.

• Initial Complaint

  Date:03/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having purchased an annual membership and never being able to use it, I contacted customer service in June 2023 to cancel since they auto renew (which is poor business practice in my opinion). The lady I spoke to was very nice and understood my circumstances and said she would cancel and waive any unpaid balance. Fast forward to present, I received a bill in the mail for $1632. Once again I called and got transferred after explaining everything. The second lady I spoke to was rude and completely unwilling to work to resolve this matter. She also said she couldn't cancel the account until the past due balance is paid. Thousand Trails business practices are poor overall. They don't follow up on what they say and then keep you on the hook so they can run your balance up. They should not be in business treating consumers in this manner.

  Customer Answer

  Date: 03/06/2024

  ******, the financial services manager reached out to me this afternoon and advised that she cancelled the membership and removed the past due balance. I sincerely appreciate your assistance in this matter! The BBB has been a great advocate for the consumer which is highly needed. This case can be closed.

  Business Response

  Date: 03/08/2024

  Dear ****************, thank you for contacting us regarding your Thousand Trails membership. It is our understanding that your concerns were resolved when one of our member services representatives cancelled your membership with no remaining fees owed.

  Customer Answer

  Date: 03/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *************************