ComplaintsforNatural Nails

• Initial Complaint

  04/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Natural Nails to receive a a full set of acrylic nails with polish. The woman painting my nails was very dismissive about my concerns. I had nail polish missing from my nails, thick and caked in other spots, and extreme discoloration occurred where the employee painted over some spots of the nail and not others. The sides of my finger nails are completely unpainted/polished, and the area around it looks dry and cracked! When I brought my concerns to the employee's attention she dismissed it and said that my nails looked "fine." Not only did she ignore my concerns about my nails, she started conversation with another customer while I was speaking to her. ****************** refused to correct this issue and dismissed me completely. I paid before the nails were "painted," per their request, but my service was never completed. I went home with only bits and pieces of each nail painted because they refused to acknowledge their errors and correct them or provide me with a refund. My card was charged for a service that I did not receive.

  Customer response

  04/14/2022

  See Attachment/File: 20220414_135558.jpg

  Business response

  04/29/2022

  See Attachment/File: Natural Nails BBB Letter.pdf

  Customer response

  05/02/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Please see attached documents. The first is my response to ************************** response and the second is a screenshot of the charge to my credit card made on April 13, 2022 at Natural Nails in *********. The screenshot of the card charge is in reference to ************************** comment, "In closing, we are not even sure she came into our shop. No one knows her or remembers the situation."
  See Attachment/File: doc02505320220502143437

  Customer response

  05/03/2022

  ********************, thank you for addressing this with the business. I read his response and I disagree with it entirely. ********************** made the accusation that I probably never came into his shop because "no one knows me or remembers the situation." An appropriate response would simply consist of him acknowledging the bad service that I received and providing me with a refund. I've already provided ********************** with the exact date and the approximate time of my service so that he could review his camera footage. That was on 04/28. As I stated in my rebuttal, I want a refund. Simply this and nothing more. I responded through the link attached in your email, but I'm also providing you with a copy of my response as well as a screenshot of the charge to my card account.
  
  Kind regards.

  Business response

  05/16/2022

  I have talked to the customer personally and offered a means of ammends by offering to fix the nails!
  She has my number but never has come to redo her nails. She should have never left out of the nailshop without having someone address the issue! She is not a regular or she would know our polices that are posted and would have called me or *****. Our business cards with our mobile # are ready and available up front on counter. She admitted to me on phone that she should have done that.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩