Business ProfileforHerrin-Gear Automotive Group

In December 2023 I took my 2017 QX 80 infinity to Herrin Gear for an oil leak. I got my vehicle back and there was a noise coming from under the hood. This week I went to Meridian Ms. To the doctor and when I returned I noticed a puddle of oil under my vehicle. Because Herrin Gear works hand and hand with the Meridian, Nissan company I called Meridian and the Nissan company set one of there mechanics down to my house to see if they could see what was going on with my vehicle. I was told that I had a bad oil leak and the mechanic took a video of the leak and they suggested that I do not drive my car so I got in contact with the infinity company in Jackson and I told them that the Nissan company did suggest that I don’t drive my car, so I was told by Ms. ****** ********** that I needed to get my car to Jackson. I explain to her that the same problem I brought my car into them in November 2023 looks to be the same problem I’m having now so I told her. That I needed them to send me a towing company to pick my car up and also I need a loaner car. the next day she called me asked me for my address to where my vehicle is and The towing company picked up my vehicle around 5 PM that next day. She also told me she had a loaner car that I could drive that day. The next day we talk and I was told that they did not have a loaner car for me to drive. I told them that I did not have a car and I had a doctors appointment the next day. I also talk to Mr. ***** ****** Supervisor over Miss ********** he took my complaint and said that he was going to go talk to Miss ********** and either he would call me back or miss ********** will call me back And I still have no loaners car they have had my car for two days I have not heard from them. I need a 100% resolution towards this matter. Back in 2023 my car was at Herrin Gear for about four to five weeks. Communication most of times was texting. I would appreciate it very much if you all could help me. Thanks, car is still leaking oil.