Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October ******* We went to finalize a car purchase at Jimmy Gray Chevrolet ************************************, on October 22, 2024. everything went well on October 23 ***** around 10:am my husband received an phone call stating that they couldn't fine the Cashier Check from Navy ******************** in the amount of *********. they ask us to call the bank and see can we get another check . but the bank policy state's they can't cut another cashier check until 90 days because if they find the check and cash it we are responsible to pay the bank back. we have been in compliance with everything they ask us to do. My husband is a Disable Veteran. But we have the bill of sale and the car i fill its only fair for the dealership wait the 90 days out and provide us with drive out tags because it's not our fault they misplace the check .But they asking us to bring the2006 Corvette car back but you cant provide me with my check .

  Business Response

  Date: 11/15/2024

  On 10/22/2024 Jimmy Gray Chevrolet contracted ****** and ****** ******* on a 2006 Chevrolet Corvette. Mr. ******* presented a cashiers check from Navy ******************** in the amount of $21432.50 at the time of sale. While finalizing paperwork in the finance office, the check was placed on top of the completed paperwork in the folder. The customers copies were the place on the desk next to the dealerships copies and the customers cashiers check. The finance manager believes the customer erroneously retrieved the cashiers check along with the customer copies, of the paperwork. Furthermore, it's against company policy to hold paperwork and release the vehicle to a customer for 90 days. We offered a solution to the customer to fore go waiting the 90 days for a new cashiers check to be issued in the form of a retail installment contract through *****************************. The customers agreed to this alternative solution and they contracted on 10/28/2024. Per our last conversation with Navy ********************
  and the customer, the cashiers check has not been deposited.
  
  ******* ****
  Finance Manager

  Jimmy Gray Chevrolet

  
  

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/28/2024, I purchased a brand new 2024 ***** Traverse from Jimmy Gray Chevrolet with only 8 miles on it. By 06/10/2024, I had to take it to the service center because my forward collision, lane assistance, and cruise control had stopped working on 06/04/2024, just a couple of days after purchasing the vehicle brand new. After taking it to get serviced, I was informed that there was a malfunction with the camera, and I have to wait until 07/04/2024 for the new part to arrive due to a back order. Shortly after the service, the radio started malfunctioning too, which I notified the lady from Jimmy Gray who was assisting me through text. I will upload evidence. I waited for them to call me to give me an update on the part by 07/06/2024, considering the 4th is a holiday. No update was provided, so I called them on 07/09/2024 for an update, and now they are saying the part won't be here until 07/22/2024. Though I understand it's not the dealership's fault for the part being on back order, it was the dealership's responsibility to ensure their brand new vehicles are in working condition and all features are properly functioning before making a sale. This indicates to me that the company did not conduct a thorough inspection of the vehicle before selling it. According to ************* law, the company is required to try to fix the problem. If the problem isn't fixed after a certain number of attempts within my warranty or 12 months of having the vehicle (whichever comes first), then I will expect a replacement or refund. I would like to keep everything civil and out of court, so I am asking Jimmy Gray Chevrolet to please correct your wrongs and update me on the process of resolving the issue.

  Business Response

  Date: 08/14/2024

  All new vehicles have a pre delivery inspection (PDI) in which this vehicle did pass and all features were working properly at the time of delivery. However, several days later **************** did bring it into our service department due to the issues he stated. My service department diagnosed the Traverse and came to the conclusion that there was a malfunction with the camera and that the part was on national back order. We completely understand the frustration with **************** purchasing a brand new vehicle and having technical issues. We also apologize for not following up to keep **************** informed as that has been addressed with the sales *** as well as service department. **************** was contacted today around 2:30pm by our Service Manager, *******************, to make him aware that his part has arrived. He has an appointment scheduled for next Thursday, 8/22 to install the part and hopefully resolve the issues.