ComplaintsforHydrostatic Transmission Service, LLC
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Complaint Details
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Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 23, 2023 I wired Hydrostatic Transmission Service $10,230.00 and shipped my Komatsu hydraulic pump to them. I called several times and sent multiple emails and text to check on the progress of the repair. They have not even begun to repair my pump and had an excuse as to why every time I spoke with them. They stopped communicating with me in December. I sent an email January 4th, 2024 to please wire my funds back and return pump. They never contacted me. The beginning of February I had my attorney type up a letter and *****************, they never signed for it. My attorney then personally delivered a letter to the business. He spoke with someone there that told him they would be getting in contact with me. I have received no communication from Hydrostatic Transmission. I am seeking to have my funds returned and my pump as well. Any help with this matter would be greatly appreciated. Thank youBusiness response
04/09/2024
I have been sick and in the hospital with heart related issues and was unable to work. for a lengthy period of time.,
We recently met with ****************, and gave him his pump back. We are refunding his funds to him in full. Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.