Heating and Air Conditioning
Total Heating and Cooling, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Heating and Air Conditioning.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
over half of job was paid for ****************************************************** my dwelling on 09/20/2022 and now is 11/11/2022 with the promise to show up and install and within the whole transaction there has been no contact and no confirm , always being sent to voice mail , with being paid ****$ in advanceBusiness response
11/16/2022
Greetings,
Communication has been made with customer during this process. maybe not as often as customer would have liked.
A full refund was agreed upon before I received this from BBB and the refund has been mailed out with no re-stocking fees.
We apologize for the inconvenience this caused this customer and hope he finds a contractor that is closer than 120 miles away so the work can be completed to better suit his schedule.
Thank You,
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.