ComplaintsforSt. Peter's Hospital
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Complaint Details
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Initial Complaint
04/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Had to go to the ** 01/25/2023. Brought in my private health insurance cards to billing department before they would even see me. Their billing department did not bother to literally take the cards/information that was provided to them and then bill insurance, as thy should have. We are now dealing with several bills from that Date of Service that were not billed correctly. I had called ****************** and asked to speak to a supervisor because this is a mess. They took down my number but did not call me. They said they would bill my insurance and to wait for ***** days and call back. I asked for that in writing/email: never got it. ************'s billing is "famous" for doing this and I am finally fed up with no call back/no email; having to stay on tip of their mistakes, their poor customer service, and the fact that their mistake needs to be fixed before it impacts my credit. They need to bill people correctly, call/email when they make a mistake, and answer to some organization for the continued messes they cause.Business response
04/07/2023
Please see attached. thank youInitial Complaint
10/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dropped a stool sample off on 10/6/22 to lab by er around 6:00pm. A week later I hear nothing about results so I called. They have no record of it! Spoke to supervisor of lab and she stated she will talk to employees. I now have to drive and do it all over because they lost the sample. It wasnt for me but my 8 year old son has to redo everything at our cost! When we live 1/2hr away. How does a locked lab lose a stool sample? This is ignorant and something needs to be done!Business response
10/21/2022
Here is the response I received from the lab team. If you need additional clarification, please let me know.
The individual came in on Friday stating her husband delivered this specimen on 10/6. We have no record of this specimen in lab. If we could not find an order with specimen in hand, we would not have thrown it away. We would have logged it and created a no order order for tracking purposes. First, she said her husband stopped at the front desk of the ** at which time the person there took all the patient info and brought it to the lab. Then she said he came to the lab door and handed it to a dark haired lady and that she took all the patient info. She also said that this has happened 3 times now. Her son has only ever been seen at SPH once and that was on July 27,2022. She quickly retracted and stated that one must have gone to Butte. She then mentioned this is why she doesnt use our services because something is always messed up, and she knows because she used to work for this organization. There was definitely something off, but I gave her my cell phone number and offered to come pick the stool up from her so that she did not have to leave work or drive over from boulder.
*******************
Director Lab Services
Initial Complaint
08/31/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
St. *********************** had an employee call for pizza delivered. I had my mask on and also been fully vaccinated. The man at the front desk said that there was a "policy" saying that I couldn't go deliver the food to him yet they let Door Dash in and through all the time no problem. This same person has had an issue with me before. He was very unprofessional and was acting like he was a security guard and also told me to F off. I know that there's no such policy in place.Business response
08/31/2021
Since this is not a billing issue (my department), I reachedout to the clinic manager *****************************. She is aware of thisincident but said that the employee tried to act professionally with thisperson but she escalated the situation with the *** employee. Weas an organization apologize that this incident happened. However, we do have a process in place forall food deliveries to be picked up at the front reception area regardless ofwho is delivering. This is in place toeliminate unnecessary traffic in our clinics and to keep our patients andproviders safe. I would suggest ifthis person would like to deliver to the person ordering directly, to get aphone number to call them when they arrive at one of our buildings and thestaff, if not doing patient care, can meet them in the lobby.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.