Business ProfileforMontana Sky Network, Inc.

For 10 months, they could not fix a known problem that the employees ***** was a known problem. The internet speed is not even close to the advertised and promised speed, but the main issue is the tv service will pause and buffer for several minutes at a time with a buffering circle arrow displaying a buffering %. The ** may come back after a few minutes but you will miss part of the program. When we call in to request for them to please repair this issues, we are told that they show everything is fine. Sometimes they change some settings, sometimes they send a technician, but at no time is the problem fixed. We were patient for over ******************************************************************************************** consideration for us, the customer. One day when the repair technician was there again, he admitted that this was a known problem and he didnt think he could do anything about it, but he would try. This has been so stressful for us, on one occasion my wife called in trying to get them to fix this. Again they told her everything shows to be just fine. My wife got very upset having no results on getting this fixed so far, so upset that the agent told her to call back when she could calm down, and hung up on her. Its even more upsetting to us after we found out that they knew about this problem all along. Even an agent answering the calls on one day finally admitted that they were aware of this issue and they are working on it, but no fix yet, sorry. As far as the internet service is concern, it also has not performed as promised. I have speed tests on their internet performance, and many videos on the ** going black and buffering, on and on and on.I called them to try to negotiate an agreement to cancel their service and just move on. They got very defensive and demanding, they threaten to send me to collections if I didnt pay an additional 400 for not continuing service. Im asking for a 50% refund on everything paid to date.