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Find a Location

Montana Peterbilt has 1 locations, listed below.

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    Business ProfileforMontana Peterbilt

    Industrial Trucks

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9550 Cartage Road, Missoula, MT 59808
    BBB File Opened:
    7/13/2011
    Years in Business:
    15
    Business Started:
    8/1/2008
    Business Started Locally:
    7/1/2008
    Type of Entity:
    Limited Liability Company (LLC)

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/01/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Had a truck with an issue with the *** system having a clamp break which caused our truck needing to go to ******* Peterbilt in ********, ** for repairs. Shop closed and caused our truck to sit over Memorial day weekend. Peterbilt called and said that all pieces were melted and that the filter itself was the wrong filter. Peterbilt in ***** sold the filter to us as it was new and just installed. Computer diagnostics were ran and no issues were present for over **** miles of driver. Furthermore if the filter was wrong and installed backward the truck would not be able to run. In the end to get our truck out of being hostage at the dealership we had to pay $8100. We had ***** Peterbilt and our mechanics talk to the ******* Group Shop and prove to them that parts were not wrong but they refused to listen and forced us to spend this money. This is wrong and price gouged us for having a different opinion with them and conveniently the shop manager is now on vacation.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Americo M

    1 star

    10/02/2021

    On August 9th I signed an agreement to purchase a trailer from this company for my business, I gave them 1000$ deposit and continued to get financing outside the dealer, on the 12th I made contact with the delivership that if for any reason I could not get financing that I would buy the trailer and pay complete amount by check within 5 business days, and the dealership agreed!Well.long story short the dealership sold the trailer while we were under contract still and they still had my deposit! Not only is this a shady business practice but it shows that they don't care about small business like mine, specifically when the manager said, "they had spent enough time on me"!I tried complaining to headquarters but they never bothered to return my phone calls, they never did anything to try and resolve and make right this disgusting business practice! I accepted work based on the fact that I was going to buy a trailer from them and now I'm in a bind with my employer because this company has no business ethics! I would warn anyone to start away from business like this that make it very clear that small business is something they don't care about!

    Local BBB

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