Complaints

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• Initial Complaint

  Date:03/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******************' owner transferred my sound suppressor from ********** to *******, instead of to me. When confronted with this, his store manager told me to hire a lawyer, which I did. Won a judgement, which he received, and his business refuses to pay me back for the suppressor or send it to a more trustworthy FFL. They went so far as to try and SELL me my own suppressor! A sketchy business practice, especially for an FFL holder. Seriously, this could have been settled way back when with a case of ammo, but now it's a judgement. This is no way to do business, and certainly not someone to do business with!

  Business Response

  Date: 03/15/2023

  This person's complaint has nothing to do with our business.
  
  Looking up this person's provided email address, he has only one order from ** back in 2018 for some AR15 magazines: a 20 pack of Magpul PMAGs and that's it.  Looking up his specific name, I find another "*************************" in the ***************** that has in more recent years (2021), ordered some 9mm ammo from us twice but from a very different email address (a "smashpipe@..." email address), and prior to the aforementioned 2018 order found from this email (the "el_destructo6350@..." one in this complaint), there are two other orders from this same name "*************************" that were also from ******, ** (as mentioned in this BBB complaint), but with a very different email address (a "*******************@..." email address, again very different than this one).  That email address (3rd found account with the same name but different email and physical address) but with this name had two prior orders from our site, one for some 22lr ammo and an older order for some 7.62x39 ammo, both back in 2017.  If he is either/both of the other two "*****************************" found from searching his name in our system, it is irrelevant since all orders with his name on them are just for some various ammunition and some mags, not at all the item he's complaining about here.
  
  To the particulars of his complaint, we do not even have a retail location, we have no local store, period, and definitely not here at our home in ****************.  Also we do not deal in NFA items like suppressors and pointedly our website does not even have "sound suppressors" (quoting for specific reference to his offered complaint) that he mentions (you can look all over our site for yourselves).  Sound suppressors are NFA items, they are heavily government (BATFE) restricted and regulated and require extra licensing/tax stamps for a federal firearm licensed (FFL) business, which we do not even have such extra licensing/tax stamp (it's called an "S.O.T" or "special operations tax" that is extra and beyond the regular FFL) so we could not even have the suppressor like he insists upon, at all.
  
  His libelous terms as well as this entire libelous attempt via your BBB website is unwarranted as we are NOT the company he's talking about nor do we have anything to do with his list of grievances/NFA item, period.  I hope I have made it succinctly clear and in no uncertain terms that this person's complaint is without merit, at least when it comes to us and our account here with you on the BBB.

   

  NOTE:
  
  I felt mentioning the first parts of the various emails found was warranted to specifically make my point about what I found from searching his name in our website's order archive.  As per your instructions when answering a BBB complaint that will be forwarded to the individual and IF you decide to post this publicly on your website, those quoted email first names could/should be edited/removed to protect private information of individuals that *** or *** not be involved in this.  I understand and expect this and supply that information here in my initial response only for your consideration.