Customer ReviewsforSURPLUSAMMO.COM

I've ordered only ammunition from SurplusAmmo, but have no complaints. SurplusAmmo's price, even after shipping, is as good as my local gunstore. Shipments arrive in less than a week and are very securely packaged. Some of the ammo I've received is SurplusAmmo's own, so I'm not sure if it's reloads or newly-manufactured or what, but it shoots just fine. I've no complaints and will gladly continue doing business with them.

Great doing business with them! Awesome prices and super fast shipping.

I ordered a ***************************** and when it got lost surplus ammo offered to send another no problem the problem is they charged me twice for priority mail but only paid for standard i then emailed them multiple times just for them to ignore me the amount they overcharged me for would have been enough to completely purchase another magazine with shipping included in the cost I do not recommend buying from this seller at all horrible customer service and they steal

This one, goes places.His first order for the one magazine was delayed within the **** tracking system. He called and **** answered his call and talked to him (were a small business, theres only the two of us, **** and myself, running this website/emails/calls etc.) on Feb. 7th. He mentioned that he hadnt gotten his first orders package but had already gotten his second order (which is odd considering this phone call was on the 7th, as were a string of emails Ill get to, but that second orders **** tracking shows several points of tracking instead on the 8th and delivered on the 8th, but that is an aside, I think **** possibly misunderstood what he said here).After talking to him **** decided to ship a replacement for the delayed (possibly lost at that time) first order since as can be seen in the **** tracking for that first order (to clarify, each order was for the exact same single mag), the last **** touch was on the 3rd (it was shipped out on Jan. 30th).**** processed another label that same day, Feb. 7th and emailed him the tracking number.The real problem came when he told **** that he had himself already called the **** and per him (this is per what he told **** here) the postal worker accused him of harassment (his words).He said he was told that it was first class shipping and he argued that he paid for priority and that he was told that because it was instead first class it wouldnt be warrantied per ****.**** told him in that same phone call on the 7th that regardless of what the **** told him, we deal with our shipping services and we would be the ones to decide if it was reimbursed or replaced (like we just did when **** determined from the delayed **** tracking, to reship the order). With this he seemed fine at the end of the phone call and seemed to accept this.His phone call with **** was in the morning and soon after talking to him, I sent **** home since she was really starting to get sick. As *** mentioned, now Im the only other person here (Im the manager).He did email us on that same day a little later after the phone call on the 7th, but unlike what he states here, I did answer him, the first time was nine minutes after his email, but then he emailed me back three minutes later, then again after another three minutes and then again after not quite two hours. I will ***** that he probably didnt know that were this short staffed and that **** had gone home sick, but either way it was only me so when I was able to respond to him, I spelled that out when I answered him about a half hour after those three emails of his. He responded eleven minutes later. I will copy and paste our email exchange below as the contents informs on how this all ended:The email string on the 7th:AT:I called earlier about the missing package and was excited and relieved yall would be willing to send another but at this point Im being charged for prioritymail and *** only receiving first class mailMe:It shipped out Priority mail, **** has gone home but she tells me she emailed you the new tracking number from our customer service email address earlier this morning.AT:Yes she did Email but when I contact **** they are saying yall paid $3.94 for first class mail and when they check the shipping methodits saying the same thing so I believe I was overcharged if not how can we correct this problem?AT:And if thats the case my second order should be here already and my first also so idk if yall added the wrong shipping label but as far as the shipping partner is concerned I only have first class and thats messed up because I spent over $30 just on shipping and they are saying yall paid only $7.88 if it was shipped priority can yall fix this mistakeAT:??? Any new information as to why I was charged for priority but received first class???Me:I am the only one working here today, ****'s home sick and I don't know what the **** is telling you, but when I look up your order's label it was "**** Priority" mail, not 1st class, and I have no idea how they could have our costs for this either, because priority starts much higher than $3something. **** is the one that's most familiar with our label making system (I don't think 1st class has a tracking number, but I'm not sure, and your label definitely has a tracking number and the order in our system shows it's "Priority"). As a small business our system is set up through a third party site software app attached to the site software BigCommerce that hosts our website, meaning, we're not set up directly with either **** or *** when we get our costs and print the labels. And I'm not able to dig into this right now since I need to talk to **** about this and she's home asleep and on cold meds right now. I'm sorry but I don't think I'm going to have an answer for you on this until I can talk to her, and maybe not until she's able to come in and talk to ****.On that note, who at **** are you talking to? Is it a local post office person or someone online or a phone customer service person? **** will want to talk to who you're talking to, to straighten this out since we each have different information.AT:Okay well I think something needs to be set up so we can do a 3 way call because **** is marking it as first class and its coming in a first class time frame so I dont know where the mess up is but **** is saying yall gave me first class and yall are saying I have priority not sure what needs to be done but something has to be done because if I paid for priority but I am only receiving first class Id like a refund or better yet if it was sent out as priority I believe yall will have to call **** because insurance comes with priority and that will save yall a product that yall can sell again instead of sending me another and Ive talked to the online **** customer service team at least 3 times with the same question I even sent you pictures that shows me having priority and from your website and first class from theres I just dont understand as to why if it had a priority mail label did it ship as first class even if it was first class my list package should have been here by now As can be seen here I answered him, he wasnt ignored at all other than his string of three emails and his last email which honestly, when Im here solo Im not able to answer emails that quickly. We are a small company but I used to run the office half of this website with six of us total so yes, I am very shorthanded (since our move to MT from WA state, we have been rebuilding ever since and it has been a slow process).Whats more to all of this is that this isnt the end, not even close. He emailed again the next day:AT:Hi ** sending an emailtoday to see if we can figure out why Im not receiving priority shipping and only receiving first class Ive called **** 4 different times just for this one problem as they are saying the sender only paid for first class and I was charged for priority for both orders thanks in advanceAnd again on the 9th:AT:Hi ** trying to contact yall again for the 3rd day about being overcharged for shipping my contact number is (redacted)I had a response ready to send to him but decided against it. His emails and impatience in these emails, if it was just these emails, wouldnt really be that bad nor uncommon (people do usually relax a bit once they learn were a small, understaffed company, but not ******), but it was what **** learned when she tried calling our local ******, ** post office and then tried to talk to the person(s) that ****** called at the three different ******** post offices.When **** was trying to just track down the first package while it was still lost in their system, not tracking as of the 3rd, she first talked to a postal worker at the local ******, ** post office. They told ** that yes, ****** was harassing them (their term), no less.At this point it was the 9th so the second package was delivered on the 8th, and then the first package was found and per **** tracking was delivered the next day on the 9th.So he had both of his orders, and he did get the original shipment on the first order so **** contacted our local ****** post office to try to intercept our replacement shipment. This is when she had a little more of a talk with that postal worker that had talked to ******.**** asked if and why the post office would tell our customer what we paid for a shipment, which as can be seen above, this was ******* primary contention now. The most interesting part is no, thats not at all what we paid. We have our costs within our records and that is not what we paid, not even close, so **** asked them why they told ****** this at all let alone why that randomly wrong number. Verbatim per the postal worker, she told **** that the customer is crazy. He had called multiple times daily, the whole week and also called a ******** post office (remember, theres three of those) multiple times daily (this is per the postal worker).She (the postal worker) pulled up the tracking number and said not counting the direct phone calls to **** here in ****** and ********, he had called the 800 number for **** 14 times regarding the package (this was per their records, but I will ***** at one point he thought it was lost so that would account for at least some of those 14 calls).**** called **** in ******** but there are too many people working at the three different ******** post offices to find the person(s) he talked to, so **** asked the person she did get at one of the post offices just why they would tell him what we paid (and incorrectly at that).He told us they dont do that, period, and that what we pay as a business through our label printing system is one price versus what the price is for a walk-in customer at one of the post offices. He said they dont tell people what a company like us pays, however if someone at the post office did, the caller (******) probably wore them down until they would tell him anything to get him off the phone.I cant attest to the customer service of the US postal service, and this sounds pretty bad, but then again per our experience as well as our local post office (which since we are a very small town and we go there ourselves very often for business and personal needs, weve known them for years now) Im leaning on what the ******** postal worker said and believe ****** did just harass them until they made it up so he would go away, just like the man said.He said in his complaint that we charged him twice. We didnt. Checking his cards charge for his order, theres only the original, single charge for his order.When placing his order he sees what the cost is to ship it. Its not a small amount, even for just one mag since were a small company in a very remote location here in ****************, but its on him when he agreed to the shipping cost. We assure the package will get to our customer, be it **** or *** (the only shippers we use) so were the ones fighting either of those when something goes wrong with a shipment, not our customer. This was explained to him in that first phone call with **** on the 7th.I explained what I did, to him on the 7th in my first email response. I was in disbelief with his $3 something price he was told we paid for his shipment since that wasnt even close. But he had accepted that for the price he paid for his order with us when he placed the order.If/when there was a problem in transit, we account for and take care of it. With that information he told us he was satisfied in the phone call with *********** the end he got both of his orders as he had paid for them, with just the first one a little delayed as can be seen in the **** tracking (they lost it from the 3rd to the 8th, the delivered it on the 9th). **** managed to get an intercept in for the replacement shipment and we got that back.All in all, aside from the time spent with him in all of this we are only out the shipping cost of the third shipment which was successfully intercepted, so we got our replacement product back.**** was told we would be reimbursed for that shipping, but to date we have not seen that happen (its ****, they take a while and we havent thought to check back with them just yet on this).The **** shipping cost on his order with us was what it was, and he saw it twice on his two orders and he still decided to place each order after seeing the shipping costs, so his complaint that together it would have covered another mag is irrelevant to anything to do with all of this. The mags arent that expensive but if you only order one at a time, and on different orders many days apart, youre going to pay shipping for each one and its expensive versus just the one mag per order (in other words, if you want two or three or twenty mags, order them in one order to pay the least amount of shipping cost per mag, makes sense).This is business, this is how our site works, he saw and agreed to the shipping cost of each of the two orders, he called us when the first order was just delayed in transit, we communicated with him on the phone and in email and he was shipped a replacement on that phone call, so his libelous accusation that we have horrible customer service is just wrong on its face, and his final accusation that we steal is ludicrous since he did get both of his orders just fine, and it cost us (so far) another label when we shipped an eventually unnecessary replacement.His documented harassment of the many postal workers and at at least two different post offices along with their 800 number, would refute his accusations of problems on our end, and instead inform that the antagonist was not on our or the post offices end, but his.

Purchased three 300 Blackout mags and was sent **** mags. I know that you can shoot 300 ***************** from **** but then you run the possibility of issues. Both magazines have different item numbers and should have been clear when pulling the order. I contacted customer service about the issue and they assured me that the correct ones would be sent out along with a return label for the incorrect ones. Two weeks later and I did not receive the correct items nor email about what was going on. I attempted to contact again and just receive a refund because at this at this point in time it has been over a month since the order was placed. I received a response stating ; " If it is new condition you can return it. Ship it to SAA ***********************************************," I will never purchase from here again and advise others not to waste your time or money.

We made a mistake when we pulled the wrong Lancer mag and yes, the text on the back of the product's bag has the part number that someone on my crew missed and shipped out the wrong caliber mag. We know that the only visual difference between the two mags is that part number, otherwise they're the same size, color, everything, and someone here made a mistake.We made the mistake worse when we did first communicate well with the customer via our emails and told him we'd ship him the correct mags with a return label for those incorrect ones, but then dropped that ball and didn't follow through on what we said we would do.His last comment about our detached response to just send them back (if it is new condition you can return it) was from an order message he sent (rather than our primary email string from before). **** had missed that his return request for a refund was part of the ongoing problem from the other email.**** responded in that order message, apologizing for her oversight (based on his wording of the order message, she took it for only a standard new return request) and explaining that she had tried calling him to no avail (after he explained at length that we were already in communication from the prior emails and the aforementioned failure on our end to correct the problem at all) and that we did want to make it right by him.We sent that response on a Friday, so with no response by Monday I emailed the same response back to our original email string. It was there that he responded stating that he did still want what he paid for. With his response we shipped the correct mags out immediately 2nd day air and the tracking shows that it was delivered. We also emailed him the *** tracking number but have not heard from him since.We are a small company. There's now just 5 of us here. Our industry just went through another national panic with the mass shootings in May followed by a lot of federal and various state level gun control talk and subsequent action resulting in new gun control laws that required any and all companies like ours to work through it all, both the changes in the laws as well as the surge in orders that result from the threat of those law changes. Basically we were extremely busy so a mistake like this can and did happen. The compounding mistake of not fixing our first mistake was unfortunately possible with how much we were juggling the national level problems of states like WA banning high capacity mags and a lot of states banning 80% receivers and then the long threatened federal level renewed assault weapons ban (AWB2) eventually failing but still motivating the nation to buy it all, just in case.We can and do make mistakes, and we can even make them worse as well like this example, we are human, but we do always try our level best to correct them and make right by our customers. This has been the way weve always done things here for the many years weve been selling anything online.