Boutiques
Sass N FrassThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
October 2022 Order T Shirt No confirmation Recieved November 2022 Contacted owner concerning overwhelming fragrance New clothes are not laundered before selling. Requested unwashed replacement due to being highly reactive to synthetic chemical fragrance .. debilitating for me. Owner overpowered conversation with "let me tell you" attitude. Suggest i make my own clothes because I know nothing about how clothes are processed. After 66 yrs .. I know that new clothes are not laundered or saturated in detergents like Gain with strong fragrance or scent boosters. .. before placing for sale. Some kind of info should be in the description stating that garment washed in scented product. Multiple Chemical Sensitivity can trigger serious mas t celk reactions Regardless she insisted it was my problem and not to push it on her. I can overcome a 45.00 loss. But she needs customers. Her reaction to my request is not conducive to a small in home business..
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.