Reviews

This profile includes reviews for First Horizon Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Horizon Bank has 466 locations, listed below.

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  First Horizon Bank

  150 S Fayetteville St Asheboro, NC 27203-5763

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  Capital Bank

  9632 Chapel Hill Rd Morrisville, NC 27560-6903

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  Capital Bank

  7705 Carpenter Fire Station Rd Cary, NC 27519-8626

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  Capital Bank

  300 E Raleigh St Siler City, NC 27344-3202

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  Capital Bank

  12701 US Hwy 70 W Clayton, NC 27520

Review Details

• Review fromJoAnn D

  Date: 04/15/2025

  1 star

  JoAnn D

  Date: 04/15/2025

  Referring to First Horizon Bank, Islamorada , *******. My brother was injured in auto accident November 6, 2024, is currently a resident in a skilled nursing facility in ***********. Because my brother is still unable to write checks or pay bills from his checking account, ******************************************* deemed the account "inactive" and stopped mailing monthly bank statements to home address. As his sister, I have a Power of Attorney and am authorized to manage his personal affairs including financial matters. First Horizon refuses to mail bank statements from December 2024 through April 2025 to me. These statements are required to prove income to qualify for ******** medical coverage. Per First Horizon's request, I mailed copies of the Power of Attorney, my brother's personal information and my personal information. The bank has not had the courtesy to respond to several emails and telephone calls requesting they mail my brother's statements to me. They have determined my brother's checking account --- all on their own --- is "inactive". They never mailed a letter to him advising they were doing this. His checking account is neither inactive nor abandoned. This is a fraudulent action taken by the bank which must be rectified immediately. How can I convince the bank to forward to me (which rightfully belongs to me and my brother) the missing monthly statements for his checking account. Failing to qualify for ******** coverage isa life-threatening threat to my brother's life and welfare. Request this review be forwarded to First Horizon ***************** *************************************. Also request a response from First Horizon in **********, ** who has my contact information.

  First Horizon Bank

  Date: 04/17/2025

  Hi *****,

   

  Thanks for reaching out.  We are sorry to hear this happened.  We emailed a written response with some general information to the email address provided.  We hope this helps.  If you still need assistance or would like to discuss your concerns in further detail, please don't hesitate to contact us.  

   

  Sincerely, 

  First Horizon Bank

• Review fromSandra B

  Date: 07/25/2024

  1 star

  Sandra B

  Date: 07/25/2024

  For months now this company has called me multiple times a day if not at least once a day from different phone numbers in different states. I blocked every incoming call but the calls and messages continue. I have never done business with this company, I never intend to do business with this company, but they some how are missing important documents to be able to complete my loan application. I am not looking for loans so I have no clue how I ended up on their radar but I just want to be left alone.

  First Horizon Bank

  Date: 07/26/2024

  Good Morning,
  
  

  Thank you for reaching out to us.  We are sorry to hear this is happening.  However, we can confirm that the above-stated calls you received were neither originated at nor initiated by First Horizon.  We appreciate your vigilance, and we have escalated the issue.  Our recommendation is to always exercise extreme caution before disclosing any personal and/or identifying information by phone.  If you feel a phone call you received may be legitimate, please initiate contact with us by calling or visiting your nearest First Horizon banking center.
  
  

  Sincerely,
  

  ****************
  First Horizon Bank

• Review fromAshley M

  Date: 07/19/2024

  1 star

  Ashley M

  Date: 07/19/2024

  Apparently, Capital One sells your information. My boyfriend and I both signed up for the saver one capital one card and ever since then we have been inundated with fraud calls from first Horizon Bank.

  First Horizon Bank

  Date: 07/22/2024

  Good Afternoon,
  

  
  Thank you for reaching out to us. We are sorry to hear this is happening. However, we can confirm that the above-stated calls you received were neither originated at nor initiated by First Horizon. We appreciate your vigilance, and we have escalated the issue. Our recommendation is to always exercise extreme caution before disclosing any personal and/or identifying information by phone. If you feel a phone call you received may be legitimate, please initiate contact with us by calling or visiting your nearest First Horizon banking center.
  
  

  Sincerely,
  

  ****************
  First Horizon Bank

• Review fromAntonio T

  Date: 06/24/2024

  1 star

  Antonio T

  Date: 06/24/2024

  A Negative number would be more appropriate. They don't stop calling! It's always the same recording no matter the number. I've tried asking them to stop calling. I've told them more times than I can recall. How many ways can one say I'm not interested! They should be heavily fined. I'm sure I can't be the only one. They've literally become a cancer in my life. Five to 10 times a day isn't normal. Shut them down or layout restrictions. This is harassment.

  First Horizon Bank

  Date: 06/26/2024

  Good Morning,

   

  Thank you for reaching out to us.  We are sorry to hear this is happening. However, we can confirm that the above-stated calls you received were neither originated at nor initiated by First Horizon.  We appreciate your vigilance, and we have escalated the issue.  Our recommendation is to always exercise extreme caution before disclosing any personal and/or identifying information by phone.  If you feel a phone call you received may be legitimate, please initiate contact with us by calling or visiting your nearest First Horizon banking center.

   

  Sincerely,

  ****************

  First Horizon Bank

• Review frommichael d

  Date: 05/29/2024

  1 star

  michael d

  Date: 05/29/2024

  Terrible service from bank any transaction needs to be done in person at the branch location, customer service reps and supervisors are totally useless. Very disappointed with type of service this bank provides. will never do any business with them ever again

  First Horizon Bank

  Date: 05/30/2024

  Hi *****************,

  Thank you for reaching out to voice your concerns.  We are sorry to hear your experience with us has not been positive, and we would certainly hate to lose you as a customer.  If you wish to discuss your experience in detail or if there is anything we can do for you to reconsider, please contact us.  First Horizon values your opinion and considers any opportunity for improvement. Therefore, we can assure you this information has been recorded. We appreciate your feedback!

  Sincerely,

  ****************

  First Horizon Bank

• Review fromDudley M

  Date: 03/08/2024

  1 star

  Dudley M

  Date: 03/08/2024

  capital one is one of the most dishonest card companies. my father died last year, and I made a mistake on my quicksilver card. The supervisor on duty was one of the most racist people i had come in contact within my life. we had done a 3-way call with my bank because of one of my payments, and she didn't even ask about a deposit that I receive. SSI dis ability to be exact. even the lady at the bank asked her why. When I told the supervisor that I understand we all make mistakes and that my father was about to die, she just hung up the phone. I will say this, I can get a little load when I feel that I have been done wrong. I take responsibility for that. So, they closed my account at ****************** without telling me. i had to find out the hard way. So, if you're looking for any understanding from the. you will not get it. Some of them need to realize that if it wasn't for the consumer, they wouldn't have a company rate them at way below level THEY SUCK!!

  First Horizon Bank

  Date: 03/11/2024

  Hello,

  Thank you for reaching out.  We are sorry to hear this happened.  However, the information in your review suggests you may have intended to contact a different company.  We recommend reaching out to Capital One directly to tell them about your experience.

   

  First Horizon Bank

  First Horizon Bank

  Date: 03/11/2024

  Hello,

  Thank you for reaching out.  We are sorry to hear this happened.  However, the information in your review suggests you may have intended to contact a different company.  We recommend reaching out to Capital One directly to tell them about your experience.

   

  First Horizon Bank

• Review fromTwinette W

  Date: 05/08/2023

  1 star
  The worst bank ever. They try and hold your money and when you want to withdraw all your money because its over 9,000 they put a hold on it. They take the hold off and you go get it they state thehold was removed by mistake then put another hold on it for 2weeks. Then they say when I do come to get the funds they are going to close my account. Like I said the worst. Plus after the service I received I was going to close any way. Just give me my money please.

• Review fromTommy J

  Date: 02/01/2023

  1 star
  BEWARE We took out a loan for a building expansion in 2018. Upon the insistence of our accountant, we worked with Mike F***** at First Horizon. The courting process was fine.... nice people, the rate was decent, everything seemed fine. The moment the loan closed, the entire relationship changed. We were basically threatened that we had to move all our general checking over to them or risk losing the loan. For five years we have paid the note on time. Never late, never underpaid, never a problem. In fact, my wife hates debt so bad that she made it a rule to DOUBLE pay the note every month. It wasn't quite double, but it was a round figure that made it easy on us to keep track of. The payment was 56% what was due, and 44% overpayment towards the principal. At the end of five years, First Horizon reached out and said they need to redo some paperwork. It's time for the "five year call." (Basically I've learned that means the bank gets to refinance the loan to terms that make it more appealing to them because it sure as hell didn't help us at all). In January, after filling out endless paperwork again, I get an email with the new rate. We opened a loan at 4.6%, DOUBLE paid it for five years, and NOW after jumping through all your hoops, you're offering us a rate of 6.75%? And the interest in almost TWICE a year what the principal is? The bill jumped about $600 a month. And the new structure was 67% of the annual payments going towards interest. How is it humanly possible that we can double pay and someone still think it's ok to hit you with 2/3 of your new rate being pure interest? Funny enough, every other bank we called about moving this loan started out at a better rate than the "Great customer" rate at First Horizon. Watch out for Mike F***** and First Horizon. I'd gladly detail the other issues, but there's only so much words allowed in this review section.

• Review fromColleen M

  Date: 11/19/2022

  1 star
  I had a credit card with a cash backing of $500. I paid the account off September 30, 2022. Two months latermy funds have not been released back to me. When I call, I am told it will take 10 days. I have called 3 times in 2 months and still my funds are not available to me as I have been told they would after 10 days

• Review fromShawnta N.

  Date: 09/26/2022

  1 star
  I’m noticing when reconciling my bank balance is always short. I keep an excel spreadsheet with all my income and expenses and it’s never correct. I also notice these $10.00 in and out charges. I do not trust this bank at all. The only reason we are with them is cause they bought out Iberia bank. Getting all my direct deposits in order and bill withdrawals to switch to Chase.