Reviews

Review Details

• Review fromRyan H

  Date: 04/12/2024

  1 star
  HIRE AT YOUR OWN RISK I do NOT recommend hiring L&G for any concrete work. We had site visit with the supervisor to look at the slab to be poured and work to be done. A price had been agreed upon and a contract signed. Before the crew arrived for footers and set up they requested payment to start, but the contract states payment is due upon arrival. They arrived on site for footers without proper equipment so I had to rent the equipment that day for them to proceed. They destroyed my driveway with the gravel truck so now I have to get that fixed. When it came time to pour the concrete, the day of the pour they demanded extra money because they realized the concrete truck could not be driven down my driveway, and said that I should have disclosed this information, even though they did a site visit weeks before and none of this was discussed. This is common knowledge that you don't drive a cement truck on a residential driveway, but it was MY fault that I didn't bring it up to them. The pour got delayed from that day due to weather, allegedly, and the fact that I would not pay them before they arrived even though the contract stated payment due upon arrival. They even went as far as to threaten me, in a text message, that if I did not pay days before the job that it would delay the project. They only accept credit card payment, or wire transfers. This is extortion, and an absolute poor business plan. I highly recommend avoiding this company at all cost. Get quotes from an actual concrete company because you get what you pay for. There is a reason they are not an accredited BBB company, avoid them, because their customer service from the office is horrible. The kindness stops with the salesperson that sets up the job.

• Review fromKristin O

  Date: 01/06/2024

  5 stars
  Beautiful job and wonderful to do business with! Hard-working that is so rare nowadays. Very impressed and pleased. A job well done!

• Review fromclaudia p

  Date: 09/11/2023

  1 star

  claudia p

  Date: 09/11/2023

  Absolutely the WORST company I have worked with. The supervisor was atrocious and rude! Because I would not comply with his bs excuse for his crew leaving all the scrap metal trash AND all of their personal trash, including saw blades on the ground, he hung up on me. I own a working farm and my animals were getting into all the trash left behind. The job took much longer than promised and it was simply on a sand rock base. The crew stated they'd be at my house starting the job at 6am and as I sat outside waiting it wasn't until over 2 hours later they showed up, same for the second day. A job they said could be done in one day took 3. I communicated multiple times I needed it done by a certain day. They rescheduled on me twice and it wasn't until I called that they told me. I'm positive it would have been a no show otherwise. Crew not only showed up later than expected they took over 2 hour lunch breaks and sat around talked while on the job. The building was paid in full in January!!!! I was done last week. They then tried to say I had a balance and they had no proof of payment. They are doing nothing to remove their trash and the supervisor tried very hard to make it MY fault it was left here. DO NOT RECOMMEND this company!

  L & G Building and Concrete LLC

  Date: 10/19/2023

  I'm sorry to hear about your negative experience with the company. It's essential to address such concerns professionally and clearly. Dear ******* ******, I hope this message finds you well. We have recently received your feedback regarding your experience with our company, and I would like to extend my sincerest apologies for the inconvenience and frustration you have experienced. Your feedback is of utmost importance to us, and I would like to address your concerns one by one: Supervisor Behavior: We are deeply concerned about the unprofessional behaviour of our supervisor and his attitude towards you. This is not representative of our company's values or the level of service we aim to provide. We take this matter seriously, and we will be addressing it promptly. Job Delays: We understand that the project took longer than initially promised, and we genuinely regret the inconvenience this may have caused you. We are committed to providing efficient services, and we will be conducting a thorough review of the timeline to ensure future projects adhere to the agreed-upon schedule. Communication: We acknowledge the communication breakdown and rescheduling issues that occurred. This should not have happened, and we are determined to improve our communication processes to prevent such issues in the future. Cleanup and Payment: The disposal of scrap material and personal trash is our responsibility, and we deeply regret any inconvenience this has caused on your farm. Rest assured, we will take immediate steps to address this issue and ensure that the cleanup is completed promptly. Regarding the payment issue, we will investigate your payment records thoroughly to rectify any discrepancies. We appreciate your patience as we resolve this matter. Your feedback is vital to our ongoing efforts to improve our services, and we thank you for bringing these issues to our attention. We will use your comments to implement changes and ensure a better experience for our customers in the future.

• Review fromJennifer F.

  Date: 06/20/2023

  1 star

  Jennifer F.

  Date: 06/20/2023

  I have so many regrets in choosing this company for my husband's 30ftx80ft dream garage/shop. There are so many mistakes that were made with the concrete that we are considering having the whole building disassembled, the pad rebuilt and the concrete foundation re-poured. It is that bad. Not to mention the fact that because the foundation was poured on dirt after the crew pushed all of the rock base off the pad, and not long enough so that the building could fit on it. There were gaps at the top and bottom that water runs down the side of the building from the top and under the bottom rail, running into the building everytime it rains. After giving them a punch list of building and concrete repairs needed, the only thing they did was replace 2 windows that were not what was on the contract, with the correct size windows. In total, we have paid all but the remaining "final" payment of the contract. They have attempted to schedule repairs but what they stated they were willing to do is a resurfacing of the concrete. That will do nothing to correct the structural problems, just the finish. The finish was supposed to be smooth. It was not smooth at all and has imperfections throughout, as well as the shoe prints of the workers too. I could write a multiple page report of all of the problems with their workmanship, unprofessional communication, and the fact that we signed the contract in November 2022, and it is now June 2023 and the building is not complete. We have discussed "repairing" with L and G, but have decided that we want nothing to do with the company any further. This was supposed to be turn key, but we have already spent so much money and time with them that there is no trust in them repairing anything correctly and yet they still expect us to pay them 5k for the remaining balance. Considering that we will have to find someone else to finish the project, I think they should reimburse us for at least the 19k we spent on the concrete slab.

  L & G Building and Concrete LLC

  Date: 07/18/2023

  Good Afternoon, We have tried to reach out multiple times to both Mrs and Mr. ********** via phone calls, text, and email. They have even blocked one of the manager's number. Mrs. ********** expressed her concerns on the building and the crew was sent out to address everything she had stated, she signed off on the repair form stating everything on the form was completed. After the crew left she then called stating there were several other concerns she had. We told her that we needed a punch list of items to be able to get everything addressed in 1 trip. We tried various times to reach out to schedule a date and finish everything on her list and never received a response. We hired an engineer to test the concrete to confirm that the concrete had no structural issues.The report was emailed over. The last call that Mr. ********** answered he told us that he had been in a motorcycle accident and needed some time and also was tight on funds to pay the final amount owed. We were understanding and told him to call us back once he got better so we could schedule a date and since then no calls have been answered, this is the first time we hear from them since May. As far as communication, since the beginning Mrs. ********** never answered any phone calls and we always had a hard time scheduling due to no response on our calls/emails. We are willing to schedule a repair and address all concerns but we do require some communication from the customer in order to get this scheduled.

• Review fromCorey G

  Date: 01/19/2023

  1 star

  Corey G

  Date: 01/19/2023

  The worst experience I have ever had. Just shy of a year to have my building installed. Have been ignored and told every excuse in the book since I’ve had this started. The building crew that came out was probably the only positive part about this. They were hired as a sub and did awesome work. I hope this business will stop doing business and ripping people off. They do not need to be in business. I’m a not the only one who has had this issue.

  L & G Building and Concrete LLC

  Date: 10/19/2023

  Sorry to hear about your frustrating experience. I want to express my sincere apologies for the negative experience you have had with our company. Your feedback is invaluable to us, and I would like to address your concerns as follows: Lengthy Installation Time: I understand your frustration regarding the extended timeline for your building installation. Waiting for nearly a year is far from the level of service we strive to provide, and we deeply regret any inconvenience this has caused. We take full responsibility for this delay, and we are committed to investigating the reasons behind it to prevent such issues in the future. Communication and Excuses: We are truly sorry for any communication lapses or excuses you may have received. Open and transparent communication is a fundamental aspect of our commitment to our customers, and we regret any instances where this may not have been the case. We will work to improve our communication processes to ensure that our customers are kept informed throughout their projects. Building Crew: We are pleased to hear that the building crew, hired as a subcontractor, provided positive and quality work during the installation. We value the contributions of our subcontractors and appreciate your positive feedback in this regard. We take your feedback seriously and understand your frustration. We are committed to addressing these issues and improving our services moving forward. Please rest assured that we are actively working to ensure that you and other customers do not encounter similar problems in the future.

• Review fromMichael Z

  Date: 10/19/2022

  1 star

  Michael Z

  Date: 10/19/2022

  When I first set up the date to get my garage built they were nice and communicated very well. Then dates started changing and crews not showing up. I didn’t get any communication about anything. I then started having my concrete crack away from the relieve area and I called 17 times and emailed over 27 times to get it fixed under the warranty. They kept pushing me off and saying give me a week to let you know, the. It went to give me a couple weeks, then it went to may take a month or two. It has been over 10 months since I was told give me a couple days. They don’t communicate and they don’t care about past customers. Don’t waste your time with this company. P.s this isn’t the only thing they have done. They also messed up my garage and I had to threaten to sue them to get it fixed before they got someone out here to fix it.

  L & G Building and Concrete LLC

  Date: 10/19/2023

  Dear ******* ******, I want to sincerely apologise for the numerous inconveniences and difficulties you've faced with our services. Your feedback is essential to us, and I deeply regret that you had such a negative experience with our company. Please allow me to address your concerns and outline the steps we will take to rectify the situation. First and foremost, I would like to acknowledge the issues you've raised: Communication: We understand that the lack of timely and effective communication has been a significant frustration for you. We sincerely apologize for the inconvenience caused by the changing dates and the lack of updates. This is not the level of service we aim to provide. Warranty Claim: It is regrettable that you've been experiencing issues with your concrete and that your warranty claim has not been addressed promptly. Your persistence in reaching out to us should not have been necessary, and I apologize for any delays and miscommunication. Garage Issues: We deeply regret any issues with your garage construction and the fact that it took a threat of legal action to initiate repairs.

  Michael Z

  Date: 10/19/2023

  Thanks for the apology but nothing is going to get fixed that way. Way to much money for this kind of service.

• Review fromFelicia H

  Date: 07/28/2022

  2 stars

  Felicia H

  Date: 07/28/2022

  Would not recommend this company as there was no communication, the process was dragged out, and unprofessional. I also should have looked them up on BBB, as they are no longer accredited due to so many complaints similar to ours. We contacted David in May for a quote on concrete for a building we thankfully purchased elsewhere. L & Gs concrete was cheaper but you know the saying you get what you pay for. They came out to do some grading first, which was done way past the spot we specified so now we have to reseed the area along with having it flattened back out as they just left mounds of the dirt piled up. We had footers dug and our inspector came out and failed it due to inconsistent measurments and also informed us they needed to redo it if we specified we wanted a 5 inch slab which we had done but they made it for a 4in . We paid the 1st half as agreed and then to get them back out to correct area along with pouring concrete was the most aggravating part. Kept getting forwarded to voicemail, never returned calls, when we did here back we were told the "schedular" would contact us the next day, it took over a week to finally get a schedule and they wanted payment up front, now mind you we paid cash, had no poblems with paying and were easy to deal with, but here it was July 2 mths after initial start time, and we had been shrugged off multiple times. David tried to say it was the weather but no that was **. A whole month of bad weather? We wanted them to start the last bit before we paid in order to ensure we weren't getting screwed, we were told we could go elsewhere if we had a problem. We basically had no choice after already paying over $3k for footers, and they still needed to fix their mistake. Needless to say we were glad when they were done, however they left trash in the yard and my children found pieces of rebar and a saw used to cut it in the yard and were playing with it!

  L & G Building and Concrete LLC

  Date: 10/19/2023

  Dear ******* ***** , I am deeply sorry to hear about the negative experience you've had with our company. Your feedback is both valuable and concerning to us, and I would like to address your concerns promptly and professionally. I want to acknowledge the issues you've raised, as they are of utmost importance to us: Communication: We deeply regret any lack of communication or unprofessionalism you experienced throughout the process. This is not the level of service we aspire to provide. Quality of Work: The issues you mentioned regarding grading, incorrect measurements, and concrete slab thickness are unacceptable. We take full responsibility for these mistakes. Timeliness: We apologize for any delays in your project. While weather conditions can sometimes impact construction schedules, we understand that you were not provided with adequate updates or transparency. Cleanliness and Safety: It's entirely unacceptable that your children found potentially hazardous materials in your yard. Safety is a priority for us, and we failed in this regard.

• Review fromJenna M

  Date: 07/19/2022

  1 star

  Jenna M

  Date: 07/19/2022

  We paid our deposit September 2021. There was many phone calls and emails for dates and excuses about weather. We finally got our building July 2022. That’s 10 months of waiting. I highly recommend going with someone else.

  L & G Building and Concrete LLC

  Date: 10/19/2023

  Dear ***** *********, I'm truly sorry to hear about the extended wait you experienced for your building, and I understand your frustration. The delay you described is far from the level of service we aim to provide, and I sincerely apologize for the inconvenience this has caused you.