Reviews

This profile includes reviews for Surf or Sound Realty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Surf or Sound Realty

  PO Box 100 Avon, NC 27915-0100

  
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  Surf or Sound Realty

  26204 Rampart St Salvo, NC 27972

  
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  Surf or Sound Realty

  PO Box 270 Rodanthe, NC 27968-0270

  
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  Surf or Sound Realty

  40974 NC Hwy 12 Avon, NC 27915

  

Review Details

• Review fromErin M

  Date: 12/08/2022

  5 stars
  I rented from Surf or Sound Realty in 2021 and 2022 and had great experiences! They were very responsive and addressed any questions I had promptly. Their customer service is unmatched on Hatteras Island.

• Review fromWendy H

  Date: 12/02/2022

  5 stars
  Surf or Sound Realty is an excellent realty company. I would not trust anyone else to book my vacation. The rental homes are clean and the location is fabulous. Highly recommend.

• Review fromJosiah W.

  Date: 09/21/2022

  1 star

  Josiah W.

  Date: 09/21/2022

  Surf or Sound is soliciting reservations a year in advance on properties that they are acquiring from Midgett Realty. We arrived to Russell's Landing, Avon to find a host of issues. Filthy, broken doors and fixtures, popcorn ceilings coming down in chunks. Icing on the cake was when we investigated the filthy rusty HVAC vents to find caked with RAT FECES. We contacted Surf or Sound to cancel future reservations. Typical crap of refusing to return deposits. We're out hundreds of dollars to have a reservation to a literally uninhabitable property next year. It does not matter if you have a no refund policy. Federal laws provide for reasonably clean habitable housing. This company not only fell short of this mark, but they have absolutely zero customer service skills in dealing with legitimate issues. AVOID!

  Surf or Sound Realty

  Date: 09/23/2022

  Respectfully, Mr. ************ objections to the home are, by his own account, based on a stay in this property some time ago while under different management and possibly prior ownership. If and when Mr. ********* arrives here in the fall of 2023, he can rest assured that all homes in our program are immaculately clean and extremely well-maintained by our professional teams. This is further validated by Surf or Sound Realty earning 13 times more 5-star Google reviews than our closest competitor in 2022. Mr. ********* has also been made aware that he is able to have his deposit transferred to a different home that week or even a different week. This policy is extremely flexible for guests while protecting the interests of the owners of our homes. While we are always eager to provide the very best experience for every guest, we took pause when Mr. ********* resorted to threatening poor reviews in an effort to get his way. This is a form of extortion.

• Review fromJanie P

  Date: 09/20/2022

  1 star

  Janie P

  Date: 09/20/2022

  Surf or Sound Realty needs to change its reservation policy. My family has rented from S-or-S happily for six years. Next year, Year 7, we may not be able to do so. S-or-S has a ***** non-refundable reservation fee. We asked for next year's reservation fee back over a year in advance but despite early notification, we were told our only option was to apply the reservation fee to another property, another week, or both. I would like to stay a S-or-S customer but the company's unwillingness to refund a deposit: (a) over a year in advance and (b) on a property that will be rented by someone else is just greedy. At the very least, their policy could say that a reservation fee will be held until the property has been rented to another customer. We won't be using Surf or Sound Realty for our next OBX visit.

  Surf or Sound Realty

  Date: 09/23/2022

  We appreciate that Janie has been a long-time guest of Surf or Sound Realty. We only want the best for all of our guests, especially families like Janie's, who have trusted us with their treasured vacations for many years. Please know that this is a pre-reservation for the fall of 2023, made in January of 2022 with a full understanding that the reservation fee is non-refundable, keeping it off the market for over eight months. We do offer flexible options should a need arise, with the ability to apply this deposit to another home for another week. This allows families to secure extremely popular homes and weeks far in advance and protects the interests of the owners of these homes.

• Review fromKatelyn B

  Date: 08/05/2022

  1 star

  Katelyn B

  Date: 08/05/2022

  1000% would NOT recommend using Surf or Sound for a beach house rental!!! Our group (3 separate families) used Surf or Sound for our vacation rental 2 weeks ago and every morning someone in the house started waking up with bites here and there which we thought at first were mosquito bites but as the week went on we started to have suspicions of bed bugs. To be safe we bagged all our things coming home and started drying all of our belongings in hopes to kill any bed bugs (if there were any). After drying a few bags of clothing I DID IN FACT FIND DEAD BED BUGS IN MY LINT TRAP. Everyone in our house was bit. We had to throw away 3 suitcases, an air mattress, a baby car seat as well as a few more baby items. We complained to the staff at Surf or Sound and they really gave us the run around. They were slow to communicate. The company said they had the house inspected for bed bugs but didn't find any. I'm wondering how well they inspected because none of us had any problems with bed bugs before staying at that house.

  Surf or Sound Realty

  Date: 08/09/2022

  Please know that our teams are always eager to learn about any indications of an issue as soon as they are noticed. This kind of thing is a known (though extremely rare) concern in all hospitality businesses, and we always take reports of this nature very seriously. This home was investigated by professional expert contractors once it was brought to our attention, and no evidence of any kind was returned, nor have subsequent guests had any issues. On behalf of everyone here, we sympathize with the plight this guest described upon returning home, however, in this case, we feel fortunate the source of their trouble originated elsewhere. It is our sincere hope that Ms. ******* recognizes this and amends or deletes this 1-star review.

• Review fromMelva N.

  Date: 08/02/2022

  2 stars
  We have been going to the Outer Banks for twenty years. We have rented beach houses from Surf or Sound Realty repeatedly. Generally speaking it has been an uneventful process. However, this year it did not go well.hat aside we rented a house and paid almost ****** for the privilege. When I arrived on the island at 3:30 I called the office to see when the house would be ready, check-in is from 4-6. I had never had to wait until 6. I was told the house was not ready but would be soon. I asked if it would be around 4:00 and was told yes. So we went to the grocery store and bought our supplies. We went to the house around 4:30 and the cleaner was still there. My son asked her how long she would be, she said another half hour. She later told me that she had been called late to do the job. She did finish around 5:15 and allowed us access to the house, but we did not go in awaiting word from the office. It did not come. I went to the office. I explained to the white, middle aged man at the counter that I had never had to wait so long in 20 years. HIs response? " Well I guess your luck ran out today." Insulting. When we did get into the house there was a broken shower and the latch on the gate to the pool was broken, we had small children with us and needed the pool to be secure. . When I tried to call to report the need for repairs they had blocked my number because of my earlier call expressing my dismay over the rudeness of their male employee. They did eventually unblock my number and send a repairman. I am still trying to process why that person would be so rude to a tenant and the blocking of my number is truly amazing, if not illegal. I did not curse or use abusive language or anything of the sort. I do doubt whether, since we had a lease contract, it was even legal. I strongly suggest not using this company unless you have a high tolerance for incompetence and rudeness. Sad how it has gone down.