ComplaintsforLMS Parking Enforcement

Parking Lot Maintenance

Current Alerts For This Business

Pattern of Complaint:

BBB files indicate this business has a pattern of complaints concerning payment made for boot removal, but removal denied. Customers allege there are more than one boot placed on vehicle, causing property damage. Customers allege being charged different amounts for the same service. On May 19, 2022, BBB submitted a written request to the business asking them to address the pattern of complaints. As of June 15 2022, BBB has not received a response to the pattern or 17 unanswered complaints currently on file.

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Initial Complaint
07/21/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of transaction: 07-21-24 One the the employee in a previous boot incident charged me 180$ the incident that occurred on 07-21-24 the employee charged me 100 for the same thing , when I questioned him about it , he stated stated that the charge of 180 was not the correct price and I was over charged .
Business response
07/22/2024
Hello,
All fees are listed on the window slip left on the immobilized vehicle. For any other questions please contact your local LMS Parking office.
Respectfully,
LMS Parking Management
Initial Complaint
07/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Charged 11% extra for using a credit card after wrongfully booting car. These guys are criminals.
Business response
07/22/2024
Hello,
LMS Parking fees are clearly listed on window slips left on a wheel locked vehicle.
Respectfully,
LMS Parking Management
Initial Complaint
07/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 7/10/24 at 10am, I registered a rental car at my sons building, ************ in *********. This required scanning a QR code in the garage and filling out a form. However, there is NO cell service in the garage. Therefore, I took the elevator to the lobby to get a signal. When prompted to fill in the plate number, I accidentally transposed two of the numbers. (This would not have happened if I could have filled out the form in the garage). The next morning, well within the time left in my reservation, I discovered a boot on my car. The company, LMS, demanded $160 in cash or $180 in credit card to remove the boot. My car was the only black **** Expedition in the garage at the time. It was registered, but due to tiny print on the mobile app, the fact that it was a rental, my lack of reading glasses and the absence of any signal in the garage, I made a simple typo with the plate. This seems to be a predatory company who looks for vulnerable people. I paid via CC because I was helping my son to move and we were in a tight deadline. I tried to appeal to the dispatcher, but without success.
Business response
07/19/2024
Hello,
When registering a vehicle it is important the vehicle's information is entered in accurately. The registration form requires vehicle owners to type their vehicle license plate in twice to help avoid making a mistake. The form is accompanied with a large warning message that does state incorrectly entering in a vehicle license plate would result in the vehicle being wheel locked or towed at the vehicle owner's expense. A confirmation email is sent once that form is submitted to the vehicle owner with a receipt of the vehicle's information that was typed in along with the same warning message. LMS Parking does not control cellular service inside of parking decks.
Respectfully,
LMS Parking Management
Customer response
07/19/2024
I am rejecting this response because:

1. The form referenced in the response as being "in very large letters" makes no sense. Users are required to scan a QR code and fill out the form on their mobile devices. This makes the print extremely small and hard to read. Again, please keep in mind that the user is asked to use a system that REQUIRES a wifi signal, even though there is almost never a wifi signal in the parking garage of this building. A system set up to fail!
2. I did not get the confirmation email from the vendor for several hours. This was also read on my mobile device and unless I read the ENTIRE thing, I simply assumed the confirmation meant that I had done the process corrrectly.
3. There is NO room for human error in the vendor's system. I have seen online complaints from others like me who simply typed in one digit wrong. I was using a rental car and was in the middle of a giant moving project. Humans make mistakes and I typed a letter wrong. It should not cost me (or others) $180 for a mistake.
4. My car was the ONLY **** Expedition in the garage, and it was a large black SUV. I got the first four digits of the plate correct. You need to train your employees to use a little common sense and make adjustments if they suspect a typo.
Initial Complaint
06/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I live in an apartment complex called ****************** in *********, **. My complex utilities a parking company that requires online registration. My partner ****** in guest parking this evening and attempted to register their car and the website would not work to register their vehicle (screenshots and screen recordings attached). We tried on their mobile device, my mobile device, and a computer. All three devices would not populate the page required to register the vehicle. We kept trying the website for the next 2 hours, and it still has not loaded. In addition to this, we tried the company website for the parking company and the ******* isnt even listed. We also provided a paper parking pass (I am aware this is the old process but the current process wasnt working so we wrote on the pass the website was down). When we arrived back, there was a boot on the vehicle. We called the company and explained the website is not working and we additionally left a note. The operator on the phone said that there is nothing they can do because my partner has successfully registered their vehicle in the past. This is a system error and not a user error. The new ********************** process should not be implemented and enforced if its not working, hence I am very upset the company is unwilling to remove the charge and they should be responsible for paying the boot charge if you are using a parking enforcement company that is not fully functioning for its guests.
Business response
06/21/2024
Hello,
Thank you for providing that screenshot, we are able to see the device being used had low cellular/data reception. Visitors are required to be registered while parked within the community by either scanning the ** Code found on the Register2Park signs or by visiting the *** listed. More than 1100 visitors have been able to successfully register their vehicle within this community without issue.
Respectfully,
LMS Parking Management
Initial Complaint
06/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company put a boot on my vehicle, even though I paid for the parking service. I entered my plate, but they said I entered it wrong since it was a special plate. I will never park with them again.
Business response
06/21/2024
Hello,
License plate numbers are unique and specific to the vehicle that they are associated with. It is the utmost importance when registering your vehicle that the license plate is entered precisely and accurately.
Respectfully,
LMS Parking Management

Customer response
06/21/2024
I am rejecting this response because:

I paid for the parking, and still was fined. The person who works for LMS Parking Enforcement knows that the plate was entered to the best of anyones ability, and they still choose to ticket and boot it.

Customer response
06/21/2024
Hello,

You can see here i paid for parking, but it does not show the plate number. Even though it was entered correctly.
Initial Complaint
06/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was directed where to park by a parking attendant, I paid 25 to park, returned to my vehicle to find a lock on my wheel. When I spoke with the attendant he told me I had to pay because I parked in an electric charging parking space. I questioned the parking attendant about the space and I was told it was first come first serve. I paid the $160 to be able to go home and then the charge was for $180. One scam after the other got this company. The police were called, they came, and told me it was fraudulent but they could not do anything about the wheel lock.
Business response
06/21/2024
Hello,
Parking spaces can be reserved for specific vehicles such as ****************** or Handicap Accessible. Notations of which can be found via a sign in front of the space and/or marking on the space itself. Parking in violation to the parking lot's regulations will result in the vehicle being wheel locked or towed at the vehicle owner's expense.
Respectfully,
LMS Parking Management
Initial Complaint
06/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
May 31, 2024 **********, ** I used the ** code (in the parking space) to put in parking info, which I thought I did correctly. Come back to parking LMS had just put the boot on my vehicle. I didn't understand why. Found out my ** experience didn't go through. Tried to explain but LMS could care less. They were very busy booting other vehicles. We touched the boot and then it was an automatic additional ******. After I paid money and wanted a receipt, LMS tried to email me but it never went through and I have not received it yet. LMS said it was probably not a good signal in the parking garage. Same problem I had with originally paying for parking when I got to parking garage. It is okay for them to have an excuse but not me. Very very bad customer service. After we paid, a number of other people on the same side of the garage, booted had the same issue. Terrible company.
Business response
06/03/2024
Hello,
LMS Parking manages and enforces parking regulations set up by the management/ownership of the parking garage. Registration forms specifically state if a confirmation email is not received the vehicle owner will need to register again. LMS Parking has no control over a vehicle owner's cellular service. Tampering with a wheel lock immobilization device will result in higher fees.
Respectfully,
LMS Parking Management
Customer response
06/03/2024
I am rejecting this response because: Please advise where that is stated about getting notified. Not familiar using QR codes and I filled in all information. Did not see a submit button. I thought it was done correctly. You aren't responsible for cellular issues but I didn't know there was any issues to begin with. LMS takes my CASH MONEY and DEBIT CARD MONEY with no receipt because LMS couldn't get service on their phone. I have to submit 2 complaints to LMS to get 2 receipts 48 hours later? Somehow you should be held accountable for your actions also.
Initial Complaint
04/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
LMS illegally booted my guests vehicle. We were forced to pay $160. I live in the building and my guests vehicle was registered.
Customer response
04/28/2024
I am a resident of the property where my guests vehicle was booted. Again, I am a RESIDENT. I tried explaining this to the *** dispatch officer and they hung up in my face. I was then charged an exorbitant amount of $160 and heckled by an unprofessional employee who arrived late (after being told that hed arrive no less than 45 mins).
Customer response
04/28/2024
Ive shared clarification multiple times. Please let me know exactly what else you need me to share, and I will gladly comply.
Thank you,

Customer response
04/29/2024
Hi *******,

Here is the invoice I paid. They took the money in cash and drove off before issuing me a receipt, even though I requested one multiple times. Ive also included footage of the driver.

Please let me know the next steps.

Thank you,
Business response
05/02/2024
Hello,
Thank you for providing that information. We see you registered your vehicle, through the information you provided, on April 28th at 11:00 am until 9:00 pm. Unfortunately your vehicle was wheel locked on April 27th due to your vehicle not being registered to park within this parking lot at that time. All vehicles must be registered to park at all times while parked within this parking deck by scanning the ** code found on the Parking Boss signs throughout the parking area. For a receipt please contact your local LMS Parking office for a copy to be reprinted.
Respectfully,
LMS Parking Management
Customer response
05/02/2024
I am rejecting this response because:

1. I clarified that I was a resident when I spoke to LMS dispatch. The dispatcher was extremely rude and hung up twice.
2. The receipt should have been given upon request, the same day the transaction was finalized. I should not have to contact LMS for a receipt of my cash payment.
3. The employee that came out was late. I was given an exact time frame of 45 minutes or less. The employee did not arrive in 45 minutes or less.
4. North Carolina House Bill 871 outlines that fees should never exceed $100 for parking infractions. This business is extremely predatory and charge well over the $100 legal limit. I have a photo of their unethical practices and prices.
Initial Complaint
04/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Parked and registered my F150 truck in the visitor parking lot at ****************** 5 empty parking spaces on either side of my vehicle. LMS parking booted me due to my tires being on the white line of my parking space. I was told that it wasnt LMS responsibility to clearly post violations such as day limit, and tires touching a white line. Had a policeman meet me onsite with LMS parking attendant. The officer agreed no way my standard truck could physically fit completely inside the lines also agreed there was no signage for me to know I was in violation prior to my parking the vehicle. Fraudulent practices and collection of fees. According to LMS even though you would have no prior knowledge that you are in violation as a visitor, the only way to avoid a boot is to contact LMS before parking to inform them you have a large vehicle and tires are touching the white line. Before the officer departed we had to get verbal confirmation from the attendant he wouldnt boot me again. The parking spaces are not consistent in size. My vehicle is not oversized. LMS is collecting payment in exchange for complete parking violation instructions that should be posted clearly on lot signage. The only way to discover these unposted rules are to experience a boot and pay the fine. THIS COMPLETE SCAM.
Business response
04/27/2024
Hello,
LMS Parking manages and enforces parking regulations put in place by the private property's owner or management team. Parking space boundary lines are not suggestions. Vehicles do need to park within one parking space, that is a universal regulation not specific to LMS Parking Management.
Respectfully,
LMS Parking Management
Customer response
04/30/2024
I am rejecting this response because:

There is no signage communicating that tires touching a white line is a parking violation with fines ranging from $100-200 depending on what LMS deems appropriate. This is not a standard parking procedure and is a noncommunicated/nonposted rule violation. The only way a consumer would be aware of this rule is if they violate it. This system strips the power to choose to violate the unwritten rule away from the public.This is absolutely a predatory system.
Initial Complaint
02/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Feb 3, 2024 a boot was placed on my car. The worker ******* said my parking pass needed to be updated and the cost would be $200 cash or $220 card to remove the boot. I showed him the email saying the parking passes needed to be updated in the system by Feb 23, 2024. He then decided to reduce the price to $100 cash or $120 card since it wasnt my fault. Said he couldnt take the boot off for free but would provide a receipt so I could request a refund. Many of the cars at my apartment complex got boots that day. I am now afraid to park on the property at all because I dont have extra money to keep giving the company, I park else where and walk a long distance to my apartment which is not safe.
Business response
02/15/2024
Hello,
LMS Parking manages and enforces parking regulations put in place and as instructed by the community.
Respectfully,
LMS Parking Management

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