We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Entertainment

Epic Games, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Reviews

Customer Review Ratings

1.16

Average of 83 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Matteo K

    Date: 03/28/2025

    Bonjour je me suis fais pirater mon compte Epic Games j'ai envoyer des Email au support Epic Games mais que des reponse negatives pouvez vous m'aider s'il vous plait

     

    Hello, my Epic Games account has been hacked. I have sent emails to Epic Games support but only received negative responses. Can you help me please?

  • September T

    Date: 02/27/2025

    I recently got hacked on my epic games account and they fail to get back with me. I have spend thousands of dollars on the account and they have denied my recovery request and its very upsetting. I have provided everything that is needed and even more and i feel like the hacker even broke through my 2fa i would love to get my money back or for them to reimburse me in some way cause i have spent so much on this game. I might go to w police about fraud not sure yet but id love if they would just give my account back. Not gonna stop submitting requests till i get an acception.

  • Bryan H

    Date: 02/25/2025

    Very Disappointed in the customer service department. My ********************** account was hacked. I have had this account since 2017 and I have spent hundreds of dollars on ********. I received three emails this morning saying my email was changed and my XBOX live and Twitch were disconnected. I went to epic games support to try and recover my account. I sent them multiple emails showing the original account creation and many receipts showing proof of purchases from 2017 through 2024. Not a peep back. I had 2FA on the account as well. The fact someone was able to access my account, change my email, delink all of my accounts and basically "take" my account from me is unacceptable. I want my account back. I will update if I ever heard back from support.

  • David R

    Date: 01/31/2025

    I'm extremely frustrated with Epic Games' customer service! My account was hacked, and my email was changed, including my email to a similar but foreign address. I've been trying to contact them for two weeks, but only receive automated responses. I have all necessary proofs (emails, invoices, Xbox screenshots, IP addresses etc.) and still can't get help.T his is unacceptable! Epic Games needs to improve customer service and better protect user accounts!

  • Sharen L

    Date: 01/05/2025

    These guys are horrible Ive been trying to recover my sons account account for 2 months with no luck I wish I could just speak to a human over getting sent automated messages..

  • Samuel G

    Date: 01/04/2025

    I made a request to epic games 5 days ago to be able to recover my account that someone stole from me!! I provided all the information possible to recover my account but to no avail they don't want to give me my account back!! after spending thousands on this game I find it sad that a recovery service only gives bad news!! I find it disappointing to have put so much into the game so that in the end I lose everything!!

  • sean h

    Date: 12/15/2024

    (Deactivated account) once the account is deactivated you cannot reach them through the deactivate account. I use another account i had and they said they couldn't help me due to security reasons nor told me the correct path to take to get the account reactivated. So all the purchases I made were not refunded nor was the account activated. I was telling them if they activated it I would sign in and there wouldn't be a security issue since I'm the only one who knows my information. No questions were asked to verify account information or nothing. As of now I'm just out of pocket on that account. I did make a comment in the chat to post our conversation and the chat got deleted really quick. I did get screen shot before I said anything.

  • Benji W

    Date: 12/08/2024

    Absolutely pitiful customer service. No matter the issue, they respond solely with emails (no contact via phone) with generic solutions posted on their website, no matter the difference in individual matters. Needed help linking an account to a second console, but their customer service couldnt find their way out of a cardboard box. The absolute worst customer service Ive dealt with from any company. Glad to take your money through their games, 100% useless when it comes to providing help with said games when a problem arises. 0/10, stay far away from doing any business with this company!

  • Epic Games L

    Date: 12/04/2024

    Low life *** losers cant even answer a phone so why have it up. If yall want a court order im fine with sending it to the headquarters just wanted a heads up of where to sent it lmao. ill enjoy the few million for you doing a bit of network tampering on my router. any game its 40ms latency. suddenly after 20 games in rocket league its boosted all game to *******. Hilarious. Do a speed test right after, 40ms. Care to explain? Or i can just have a lawyer look all of the footage over and let me know whats going on.

  • Chad R

    Date: 11/30/2024

    Epic Games has failed to recover my son's account despite completing account recovery multiple times. Somebody with account name "****** ******" swapped his account with a brand new one. My son' s account had thousands of dollars in purchases he had made for skins/emotes etc. that are no longer on the account he currently has access to. The same day his account was hacked, my email was also hacked which is where the security code was being sent. I have tried numerous times to talk to someone over the phone or chat but all responses from them indicate this is not possible despite noting in the same email that there was suspicious activity on the account during the time period he got hacked. We plan to file a police report since such a large amount of money has been stolen and file a claim in small claims court for reimbursement of every dollar paid to epic games.

Epic Games, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.