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Find a Location

Leith AutoPark of Cary has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.
    • Leith AutoPark of Cary

      600 Auto Park Blvd Cary, NC 27511-6022

    • Leith AutoPark of Cary

      5500 Capital Blvd Raleigh, NC 27616-2930

    Business ProfileforLeith AutoPark of Cary

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Leith AutoPark of Cary has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Leith AutoPark of Cary

        600 Auto Park Blvd Cary, NC 27511-6022

      • Leith AutoPark of Cary

        5500 Capital Blvd Raleigh, NC 27616-2930

      Location of This Business
      600 Auto Park Blvd, Cary, NC 27511-6022
      BBB File Opened:
      1/1/1972
      Years in Business:
      90
      Business Started:
      7/1/1934
      Date of New Ownership:
      1/1/2000
      Business Management
      • Mr. Wes Smith, General Manager
      • Mr. Terry Murdoch, Service Manager
      Contact Information

      Principal

      • Mr. Terry Murdoch, Service Manager

      Customer Contact

      • Mr. Wes Smith, General Manager
      • Mr. Terry Murdoch, Service Manager
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/11/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      On April 14, 2023 I contacted the business (Leith), based on a referral from several friends who recommended this dealership, and specifically this salesperson, ******* *******, to arrange for the purchase of an automobile. Part of the decision for choosing this location was the opportunity to purchase a vehicle with no money down. I submitted application on April 15, 2023 after being assured that financing could be arranged with no money down as many others have done. I even offered to make some sort of down payment anyway (up to $1500) because I thought that would make for a better deal. By April 17, 2023 I received a text from ****************** indicating that "the banks are not in a good mood " and he proceeded to tell me that I would either need a cosigner, or at least $2,500 down. I informed ****************** that this is not an option. I did reconsider and asked him what kind of deal could be made on the car of my choice for $2,500 down, and I was informed that the *only* thing they would finance for me was an 7 year old Jeep Compass - a 2016 model. Out of more than 100 cars available I found that very hard to believe. ****************** proceeded to then tell me that the down payment increased to $3,000. This is bait and switch. When I took time to consider my options, I received a text in ALL CAPS from ****************** from a different telephone number ************ that stated "HEY..JUST CHECKING TO SEE YOU WERE ABLE TO COME UP WITH YOUR DOWN PAYMENT SO WE CAN GET YOU TO RIDING". The message was laced with typos and bad grammar, and never addressed why the down payment amount had changed. He responded by chiding me about my credit. I informed him I would make the State Attorney General aware of these practices, and then he had his managers call me every day to harass me. To date, no one has really addressed the issue, and I still cannot purchase a vehicle.
      Read More

      Customer Reviews

      3 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Pat W

      1 star

      01/20/2024

      I brought my vehicle in for a calibration of the electronics in the dash. I had a quote for the calibration and I had asked if it was just the calibration or if it was anything else that was included in the quote. "No, sir. *** quote is just for the calibration and nothing more, though there will be taxes and shop fees on the final invoice." Fine. No big deal. Everyone charges taxes/shop fees.Unfortunately, I came back to a vehicle that hadn't been calibrated and I had the joy of being told I had to pay for an unnecessary wheel alignment for my vehicle because the electronics being configured needed it. I normally work with another garage in the area and they had told me ahead of time that they would want me to pay for an alignment, but that it was completely unnecessary. I told them I didn't want the alignment done and they told me that they had already performed it and I had to pay for it, even though the calibration failed and I had been told that it there was nothing else in the quote but the calibration. Conveniently, there was no manager to talk to at any point in the day.After I paid the ****** note/invoice to get my Audi out of their hands, I went to air up my tires after leaving because my wheels were making a bit of chirp when I turned the steering wheel to one end or the other. Turns out, not a single tire had pressure even close to the correct PSI according to the door placard. So not only did I get jobbed, but they couldn't even bother to air up my tires before providing me an alignment I didn't want, didn't need, and was told I wouldn't have.No way I'll ever go back for any reason.

      Leith AutoPark of Cary Response

      01/22/2024

      I am sorry to here about your experience. It sounds like the advisor may have not been clear about the car needing an alignment. The alignment is a requirement from Audi to perform the calibration. Unfortunately with aftermarket wheels and suspension we couldn't perform the calibration, in the time we had with the car. As for the tire pressures the door placard states the recommended pressure for full weight [5 passengers+luggage]. Which also can change if the tire size has been changed from the factory size.

      Local BBB

      BBB of Eastern Carolinas

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