Business ProfileforCarowinds

on June 19 as a prestige pass member with the meal fast Lane All you can drink plan and I was there with my brothers triplets a friend and a family member who I treated as we planned this day a few months in advance. Carowinds, needs to be better at training their employees. This particular night after spotty rain throughout the day, we were leaving the park shortly after nine as many others were leaving in droves because it was raining again and one of the triplets had left her phone in the ********* so her brother opted to go and get her phone. I understand how rules can be with letting people back in, but as I said it was raining and people were leaving, and after My nephew having a problem just to get back in to get a phone on the third try I went with him back to get in and yes, I was a little upset because I thought it was a bit much, It was after nine and people were leaving in droves because it was raining again when I approached there was a Young lady Who obviously Who seemingly had a nasty attitude as though she was looking to fight, which, of course brought out the worst in me and there were a couple of other girls there to scan tickets and I questioned why when people are leaving and its raining why cant this kid go in and just retrieve a phone and she kept repeatedly as I was talking saying we need his ticket over and over We need his ticket so I gave them my pass, which I got them in as part of my annual bring a friend passes, and then she tells me I have to accompany him. I told the kid just go ahead and get the phone and I went to customer service and they werent much help at all and just said shes just doing her job. The attitude of this girl was nasty & unacceptable. I had a far worse incident a few weeks before that getting on fury when three of us African-Americans were Denied the same service as four white counterparts right after us. I boast about Carowinds, all the time to my family and friends. Better training is needed at Carowinds.