Reviews

This profile includes reviews for Carowinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Carowinds

  14523 Carowinds Blvd Charlotte, NC 28273-6756

• 

  Carowinds

  PO Box 410289 Charlotte, NC 28241-0289

• 

  Carowinds

  300 Carowinds Blvd Charlotte, NC 28273

Review Details

• Review fromShanice M

  Date: 03/19/2025

  1 star
  I am leaving this review to formally express my deep concern regarding a troubling incident involving my daughter and her friend during their recent visit to Carowinds. What should have been a positive and enjoyable experience quickly turned distressing due to the actions of the parks security staff.During their visit, security personnel approached my daughters friend regarding her T-shirt, which was deemed inappropriate. While I fully understand the need to uphold a family-friendly environment, I am deeply troubled by how this situation escalated. The girls felt increasingly uncomfortable as they were followed around the park by security, creating an atmosphere of intimidation rather than resolution. This level of scrutiny was not only excessive but left them feeling unsafea wholly unacceptable outcome, particularly for minors.Most concerning is the fact that, in their distress, the girls felt compelled to leave the park by accepting a ride from a stranger. No parent should ever have to learn that their child made such a decision out of fear and discomfort while in what should be a secure environment. This raises significant concerns regarding Carowinds approach to guest safety and the training of its security personnel.I urge the park to conduct a thorough review of your security protocols and implement additional training focused on appropriate engagement with guests, particularly minors. A balance must be struck between enforcing park policies and ensuring that all visitors feel safe and respected.Additionally, as an annual season pass holder, I have always valued the experiences Carowinds offers, particularly during summer and seasonal events like Halloween and Christmas. However, this incident has led me to question whether my familys continued investment in the park is justified.

• Review fromAmber B

  Date: 09/28/2024

  1 star

  Amber B

  Date: 09/28/2024

  Today has been by far the worst Carowinds experience. Before leaving the park around 3:40pm, we asked the security guard and the guy at the gate what time we would have to be back for re-entry, both said by 6:30pm and after that we wouldn't be able to get in. We left to go check into our hotel since we drove hours to get to Carowinds that morning. We returned and got to the ticket gate at 6:01pm. The lady at the gate then informed us that we could no longer enter because it was after 6pm. I informed her of what happened and what we were told, and she pointed me to guest service to let them know. Got to guest services, and they were not customer service friendly, basically said it didn't matter what we were told by THEIR employees, but it's their policy no re-entry after 6 pm. I asked to speak with a supervisor and was told the supervisor said she was not coming out to talk to me and that I needed to go buy new tickets. That was extremely rude for a SUPERVISOR to say they are not coming to speak with a guest. I understand its the policy of no re-entry after a certain time but we were told incorrect information by THEIR employees and had we been told correctly then there wouldn't be an issue. My family was not the only one who was told to be back by 6:30. How were guest misinformed by THEIR workers if it's their policy. They need to learn how to accept accountability for THEIR employees mistakes and train them on providing CORRECT information. The guests should not be held accountable for misinformation. My kids are extremely disappointed that we got turned away after driving hours to get here. What a way to ruin a trip. HIGHLY DISAPPOINTED.

  Carowinds

  Date: 09/30/2024

  Thank you for your feedback on your recent visit to Carowinds. We do apologize on any mis-information your party may have received on the day of your visit. Information on our SCarowinds event can be found on our website ******************************. Our chaperon policy begins each day by 4pm and our no bag/no retry policy begins at 6pm for our SCarowinds event days. We would love to hear more about your experience, please reach out to us either online or via phone. ************************************************* Thank you!

• Review fromAkay K

  Date: 09/24/2024

  1 star

  Akay K

  Date: 09/24/2024

  AGE DISCRIMINATION FOR ELDERLY???HORRIBLE EXPERIENCE WITH SERVICES AND STAFF!!!! Senior Citizens or whoever just reaching that point please avoid if you do want to be TREATED with RESPECT AND DIGNITY. Our group of medical professionals went for weekend Scarowinds with family, and had horrible experience. We were standing in line including my MOM to get in tooth fairy arena and MY MOM had to sit down for a bit due to her chronic pain from arthritis and a staff person named ****..I think that was the name.., approached us stated she (my mom) cannot sit by side, so she got up, then he told that now she needs to go all the way back in line and is not his problem if she cannot STAND all the time, my friends who was with us refused (As I had to step out prior to all this Shenanigans from Carowind Staff started) and **** was told that what this doesn't make sense, she was not cutting in line, furthermore when we didn't agree he told that now the whole group need to go back in line. What the ***** Apparently, this is the way they TREAT!!! Then we spoke with supervisor ********..I think... that's the name...and she told that if we didn't get back in line she would ban us from Carowinds for 60 days...What the Hell? So, they don't care if someone needs to sit down due to arthritis or any medical condition, if you sit down than you would have to get back in line again. We were leaving that area to file a complaint but then one gentleman approached us and heard us out and he spoke with his sup. and got us back at our spot. So again I think they discriminate by age. If this is their policy that if you get tired and sit than you got to be back all the way behind than it is a joke. WOULD NEVER RENEW MY SEASON PASSES.

  Carowinds

  Date: 09/30/2024

  Thank you for your feedback on your recent visit to Carowinds. We do apologize for any inconveniences you may have experienced during the visit you had at our park. Please reach out to us via phone or online ************************************************* as we would love to discuss this situation further with you and ensure your future visits are much more enjoyable. Thank you

• Review fromAlasondro L

  Date: 07/21/2024

  3 stars
  on June 19 as a prestige pass member with the meal fast Lane All you can drink plan and I was there with my brothers triplets a friend and a family member who I treated as we planned this day a few months in advance. Carowinds, needs to be better at training their employees. This particular night after spotty rain throughout the day, we were leaving the park shortly after nine as many others were leaving in droves because it was raining again and one of the triplets had left her phone in the ********* so her brother opted to go and get her phone. I understand how rules can be with letting people back in, but as I said it was raining and people were leaving, and after My nephew having a problem just to get back in to get a phone on the third try I went with him back to get in and yes, I was a little upset because I thought it was a bit much, It was after nine and people were leaving in droves because it was raining again when I approached there was a Young lady Who obviously Who seemingly had a nasty attitude as though she was looking to fight, which, of course brought out the worst in me and there were a couple of other girls there to scan tickets and I questioned why when people are leaving and its raining why cant this kid go in and just retrieve a phone and she kept repeatedly as I was talking saying we need his ticket over and over We need his ticket so I gave them my pass, which I got them in as part of my annual bring a friend passes, and then she tells me I have to accompany him. I told the kid just go ahead and get the phone and I went to customer service and they werent much help at all and just said shes just doing her job. The attitude of this girl was nasty & unacceptable. I had a far worse incident a few weeks before that getting on fury when three of us African-Americans were Denied the same service as four white counterparts right after us. I boast about Carowinds, all the time to my family and friends. Better training is needed at Carowinds.

• Review fromKayleb D

  Date: 04/12/2024

  2 stars

  Kayleb D

  Date: 04/12/2024

  It was really fun but one thing ruined it for me, my favorite ride (********) has no storage areas for you to put your stuff at so you have to keep everything in your pockets on a ride that's 325 feet tall. Ruined it for me

  Carowinds

  Date: 08/27/2024

  ******,Thank you for your feedback on your visit to Carowinds! We strive to ensure we provide the best experience for our Guests visiting the park and with our Fury 325 and Copperhead Strike roller coasters, we do not permit loose articles in those stations or lines to reduce the time one has to stand in line to ride. With reducing the wait time for these attractions, our Guests are able to enjoy them quicker to be able to have more time to enjoy the rest of the park during their visit. Lockers are provided at each of these locations and of course if there is a non-riding member in your party, having them hold on to your items is an option as well.Thank you again for the feedback and hope to see you again soon!

• Review fromYuchan D

  Date: 12/30/2023

  1 star
  Hi,I am writing to express my dissatisfaction with my recent visit to Carowinds on December 28, 2023. While I appreciate the efforts of the staff and the overall experience, I would like to bring to your attention several issues that significantly impacted the enjoyment of our day at the park.Handling of Guest Non-Cooperation at ****************:During our visit, we encountered an unfortunate situation at the **************** ride. One of the fast lane guests refused to cooperate, causing a delay in the ride's operation. I understand that such situations are challenging to manage, but the response from the security staff was less than satisfactory. The entire queue was made to wait for over 30 minutes while the situation was resolved. This prolonged delay adversely affected our overall experience, and I believe there should be a more efficient and timely resolution process for such incidents.Inaccurate Waiting Time Estimates:Another concern I would like to address is the discrepancy between the estimated waiting times displayed for various rides and the actual waiting times we experienced. We found that the actual waiting times were consistently over 50% more than the estimates provided. This discrepancy created frustration among park visitors and impacted our ability to plan our day effectively. I suggest a review and adjustment of the waiting time estimation system to provide a more accurate representation for park guests.Accessibility of Park Maps:Lastly, I would like to bring attention to the accessibility of the park map. Both electronically and physically, the map was not easily visible or readily available. Clear signage and accessible electronic versions of the map could significantly enhance the visitor experience, aiding in navigation and helping guests make the most of their time in the park.

• Review fromBecky W

  Date: 12/16/2023

  1 star
  Dont walk away. RUN! We have bought season passes every year, for at least six years. We will NEVER go again. They keep half the rides closed. The employees and guards speak to you like youre trash. They are some of the most rudest people Ive ever encountered. Tonight we stood in line for at least thirty minutes to enter and upon entering the gate, the female employee told us this line was now closed and pulled the tape across. So yourself a favor and take yourself to ********* instead.

• Review fromSalena A

  Date: 10/29/2023

  1 star

  Salena A

  Date: 10/29/2023

  I want my money back cause aint no way I only got on only two f****** rides spending all that money on a **** ticket please Ill never do that s*** again. And they short on workers cause half the ride were close yall need to do better carowinds cause aint no way Im spending money for that **** s*** no more get more workers or sum cause I was in one line and then he said we short on staff and shutting it down I will definitely be calling you carowinds for my money back so be f****** ready cause tell me why I had a package for my season pass to get free drinks and it was working fix yall f****** app and get it together like ****. Dont go to carowinds and spend yall money for two rides its not worth it.

  Carowinds

  Date: 10/31/2024

  We apologize if we did not meet your expectations to your visit to Carowinds a couple years ago. We always strive to ensure all scheduled attractions are open though attraction availability is always subject to change due to weather, maintenance or other factors. We hope you have and/or will visit us again and that your experience is much more enjoyable.

• Review fromLINTRINA T.

  Date: 07/24/2023

  1 star

  LINTRINA T.

  Date: 07/24/2023

  My family visit Carowinds on Friday 7/21/23 and once we got there more than 4 adult rides weren't working. I feel they should have put this on there website before someone purchase tickets online. I called the suppose to be corporate office and the girl talking about they have over 50 something rides and the only reason a ride will be shut down if it thunders, excuse me but it was not thundering and they may have over 50 something rides but only have a few roller coasters and half of them wasn't working. I want and need half of my money back because the rides we really wanted to ride was down and that's not business like. I will not be going back and I want half of my money back.... And to make it so back the girl I spoke to was rude and seems not to care at all!!

  Carowinds

  Date: 10/23/2024

  We apologize if not all attractions were operating during your visit to Carowinds. We always strive to have open all scheduled attractions though ride availability is always subject to change due to maintenance, weather or other factors that may close an attraction. For any planned or extended closures, we do list those on our website for Guests to view at: **************************************************************. We are happy to always hear feedback from our Guests who visit Carowinds and feel free to give feedback by contacting us via online or phone: *************************************************

• Review fromL. C.

  Date: 07/12/2023

  1 star

  L. C.

  Date: 07/12/2023

  One of the worst customer experiences I have ever had! I spent a few hundred dollars on tickets alone to send my 18 year old's to Carowinds for a fun day. Well my son (visiting from oos) phone fell out his pocket on one of the rollercoasters. He was able to see where the phone fell and identified the location because it was within view and reach- just needed the ride to not be moving to access it. Well the ride attendant was nonchalant, had him complete a form and said we will look when the park close. Now if common sense serves you right, when the park close it will be dark and although you may have a flashlight it will still be pretty hard to find a phone in grass/dark. Well something told me to look at the website for the policies on this type of thing, the ride attendant never told my son he had to go online to complete a form as well, but since he didn't have any type of reference # , I did that too. When we went to Carowinds we spoke with a guy name *****, who stated he couldn't locate the phone even though the ride attendant assured my son he would get it when the park closed. I had my son explain to ***** where the phone was, per *****- "Oh the ride attendants wouldn't look there, but I will reach out to the Maintenance Manager because that's who goes down that part to see if they can get it for you and give you a call when I hear back". Well not only did I provide email and phone# but that was 4th July that I s/w *****. During this time I also submitted an email, that didn't get a response until a week later telling me they aren't responsible for lost/stolen items... how ironic, because that didn't answer my question. After I responded asking if a time could be scheduled for my son to retrieve his phone since he knew where it was, I received an email today, telling no - and to complete the lost item form on the website. My son is without a phone, because nobody in this company could ****************** and comprehend.tried to leave zero stars!

  Carowinds

  Date: 10/31/2024

  We are sorry to hear if our teams were not able to locate your lost phone. We always highly encourage our Guests to secure loose articles prior to enjoying our attractions as they can easily be lost, damaged and/or destroyed by moving parts on an attraction. If items are lost during our operation, we will not close a ride to retrieve the item as it will disrupt the experience of other Guests wanting to enjoy an attraction to experience a delay for us to power the attraction down to safely enter in danger zones. Guests should always complete our lost and found form on our website and if the item is found, they will be contacted with a time to pick back up. Guests are not permitted to enter any of our fenced areas or active ride areas. We hope you visit us again and that your next experience is much more enjoyable.

  L. C.

  Date: 11/02/2024

  This is horrible customer service. I sent this message almost a year ago if not more. We knew where the phone was, the staff wouldnt allow us to retrieve it and kept lying about it. You might as well not responded.