ComplaintsforTake 5 Oil Change
Auto Lube
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
7/10/2024 Went to get an oil change at the Take 5 (store #***), they told me at first the my oil was dripping out of the oil pan close to the plug and they didn't know how to fix it. Then they said it started to pour out and I wasn't able to drive it. I had to spend $90 to tow my car 2 minutes down the road to a mechanic and get it checked out. The moment the mechanic lifted my car we both noticed that the guys at the Take 5 location cracked my oil pan. They told me is was very small pin holes and that's why it was leaking. You can see clearly the puncture and crack where my plug goes. I've called multiple times for them to pay to get it fixed, because I should NOT be having to pay for this! No one from that store answers or calls me back. **************** doesn't answer either, after many voicemails I've left. I'm infuriated because this is my only source of transportation. I have a daughter I have to pick up and I also have work I need to get to. THIS NEEDS TO BE RESOLVED NOW!!!!!Business response
07/10/2024
******************,
We're sorry to hear about the recent issues with your visit. At Take 5 Oil Change, we strive for fast, friendly, simple oil changes and we apologize that this visit wasn't up to our standards! I understand that there likely isn't one from this service, but if we were the last company to change your oil, do you have a copy of a Take 5 invoice so that I can investigate your situation further?
Thank you for your patience and your feedback!Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
A couple weeks ago my wife took her **** Escape to get an oil change. Often I change the oil on her vehicle but I was working at the time. After the oil change the vehicle stopped running so we towed it to the dealership. Per the dealership the oil drain plug only took one turn to take off. Hence the oil drained out due to the bolt not being tightened properly if at all. My wifes vehicle needs a new engine now. Financially this has set us back as my wifes vehicle was fully paid for. I understand mistakes happen but it is my expectation that this situation be adequately resolved. We were referred to a 3rd party for compensation. Said third party has very low reviews. As of today the third party service has not received the claim. It has been weeks since we reported this incident.Business response
07/10/2024
**************,
We're sorry to hear about the recent issues with your visit. At Take 5 Oil Change, we strive for fast, friendly, simple oil changes and we apologize that this visit wasn't up to our standards! We use Fleet Response, a 3rd party claims processing company, to handle any claim-related issues. Do you have a copy of your Take 5 invoice so that I can investigate your situation further?
Thank you for your patience and your feedback!Customer response
07/10/2024
The rejection of the response is due to the complaint not yet being resolved but this is a good first step. The invoice number is: *****. The take five claim number is T5C-002125. Fleet response has indicated they havent received the claim.Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
May 18th 2024. ******************* Tulsa ok ***** Splash guard came loose and tore on the turnpike. Contacted the manager of the location. He was very helpful!He put in a ticket to help resolve the issue. Have called several times through a couple months and kept getting promised they would contact me with an answer. Call never came. They claimed to contact me but I never received a call or a voicemail. Tried contacting again today and kept getting sent to voicemail. Got ahold of a different department after waiting on hold for 20 minutes. They kept trying to transfer me to the department that wouldnt answer the phone. Its just a 50 dollar part. But its the principalBusiness response
07/10/2024
********************,
We're sorry to hear about the recent issues with your visit. At Take 5 Oil Change, we strive for fast, friendly, simple oil changes and we apologize that this visit wasn't up to our standards! This claim is being processed by Fleet Response, our 3rd party claims processing company. For reference if needed, this is Fleet Response Claim #*******. You should be in contact with a claims representative from Fleet Response, but you can call ************** and provide that claim number for updates regarding your case if needed.
Thank you for your patience and your feedback!Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Worst Experience! I took my car to Take 5 for an oil change. The wait is long but understandable. After that I drove my vehicle back home and the next morning there is a puddle of oil on my garage floor. I peaked under the car. My oil filter and bolt was not properly tightened and the bottom of my car have large oil stain! This could've ended very badly. I have to come back to see if they can fix the problem. Avoid at all cost!Business response
07/10/2024
*************************,
We're sorry to hear about the recent issues with your visit. At Take 5 Oil Change, we strive for fast, friendly, simple oil changes and we apologize that this visit wasn't up to our standards! Do you have a copy of your Take 5 invoice so that I can investigate your situation further?
Thank you for your patience and your feedback!Customer response
07/11/2024
I am rejecting this response because: This business is requiring addition information. The invoice number is ******. Looking forward for your investigation and response! My vehicle is still leaking oil after return to the shop. Nothing changes.Business response
07/11/2024
************,
You mentioned returning to the shop. Did they examine the leak? And can you confirm that the personal information on the invoice you attached is correct?
From the point, our normal process is to file your information with Fleet Response, a 3rd party claims processing company. They will coordinate with you to get the vehicle examined and diagnosed so that we can determine fault. If its concluded that the leak is the result of our services, we would cover the repairs via Fleet Response. After you answer the questions above, I will file the information and reply back on here with the Fleet Response case number and a contact number you can reach them at for updates.
Thank you for your patience,Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I just went to get a routine oil change. The 3 person crew did rock paper scissors to decide who was going down in the pit. One of the women was elected. I kept hearing her scream I cant find it. I have no idea where it is. I dont see it anywhere, and the other two of us trying to direct her. The one woman standing next to my car, ask me to sign some paperwork, and I asked her if she had checked my filter. She had it, so they proceeded to try to remove the filter with great difficulty. They used hammers and screwdrivers and electric tools, until they finally got it off. When they put it back on, I couldnt start my car. I just purchased a brand new battery less than a month ago. They then pushed my car out of the bin and told me to pump my clutch and it started. I said no why and they said dont turn it off because you wont be able to start it again. Fortunately, there was an auto repair next door. They said that they knocked the starter wire off when removing my filter. They were not able to repair it today because it was closing time so I had to leave it and contact an uberBusiness response
07/10/2024
****************,
We're sorry to hear about the recent issues with your visit. At Take 5 Oil Change, we strive for fast, friendly, simple oil changes and we apologize that this visit wasn't up to our standards! This is one of our franchise locations, so you'll need to contact the phone number listed on your invoice and request to speak with the shop manager or district manager regarding your claim. I've also passed along your information internally to the franchise owner as well so that we can get this issue resolved for you.
Thank you for your patience and your feedback!Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to the take 5 on ********************* to get my truck an oil change on 05/01/2024 No recommendations for anything.Service check list completed Paper work shows no issues I go to them on Father's *** 2024 s weeks ago Sunday evening they said in between service they offer the top off service and they preform the service The next morning my truck engine blows And I'm stuck on the side of the road at 4:30am going to work.I told take five what happened they filed a complaint or claim had my truck towed to their preferred shop in their Network the network performed the diagnostics the diagnostics confirmed that there was something wrong take five deny responsibility take five says no we didn't do anything wrong your truck is in 1999 and it's old and your engine just came out the shop owner for explain to me there were no indications that that was the diagnostics as far as what they provided my engine hoses were attacked my engine wasn't tired they were nothing saying that always an old truck that's why something happened I own my own garden company here in the city without my truck and I run my business I have been driving back from faith in every day for the last 4 years he's the truck is currently in a meineke shop the meineke general manager is working with me trying to work with the third party service that take by the users to determine liability to repair my vehicle as of right now fine without a vehicle and I really need help.Business response
07/10/2024
******************,
We're sorry to hear about the recent issues with your vehicle. This claim is being processed by Fleet Response, our 3rd party claims processing company. For reference if needed,this is Fleet Response Claim #*******. You should be in contact with a claims representative from Fleet Response, but you can call ************** and provide that claim number for updates regarding your case if needed.
Best Regards,Customer response
07/11/2024
I am rejecting this response because:
I have been in contact for several weeks and no answer never can talk to claim adjusterNever get anything
The shop sent the claim adjuster the quote for damages they wanted to fix my truck with a used motor I have the paperwork from the shop
The shop explained to me take5 was wanting to put a used engine in my truck for ***** and I have the paperwork to show.
They decided not to fix my truck said the take5 was not responsible they my truck was old and that's it.
So no I'm not satisfied I need to get my truck fixed
Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
- waited over 1 hour to get in - did not have air filter - **** was not secured twice leading to it slamming towards the car once and the 2nd time slammed shut -did not reset oil reminderBusiness response
07/10/2024
******************,
We're sorry to hear about the recent issues with your visit. At Take 5 Oil Change, we strive for fast, friendly, simple oil changes and we apologize that this visit wasn't up to our standards! Do you have a copy of your Take 5 invoice so that I can investigate your situation further?
Thank you for your patience and your feedback!Initial Complaint
07/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Take5 oil change didnt tighten the oil plug in my car and all my leaked out of my car and caused my engine to go into reduced engine power mode, and had to be taken to my mechanic to be repaired, the manager was very rude and disrespectful and refused to give me his corporate numberInitial Complaint
07/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My 2003 ***** Pilot was fine all but needed an oil change, and now it has went all to c*** it needs so much fixed now that had the oil changedBusiness response
07/10/2024
******************,
We're sorry to hear about the recent issues with your vehicle. Do you have a copy of your Take 5 invoice so that I can investigate your situation further?
Thank you for your patience and your feedback!Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I got an oil change from this place on June 29th, 2024 While at the shop the person underneath I heard say thats not the oil plug. I now realize it was the transmission fluid he drained at first instead of the oil. On way home the car sputtered and didnt drive right. Ive never had this problem. The next day drove less then mile and it stopped driving. Had towed to Dealership and they said it was low on transmission fluid and there was no leaked in tank or plug. Stated fast services oil change places have been known to mistake this plug. Car was inspected just a few months before and transmission fluid is a lifetime fluid in this vehicle. Over $1000 later in service fee and tow bills the company will not return phone calls to make this right. The manager let me know the guy that did it has been fired for basically doing the same thing to another customer.Business response
07/10/2024
******************,
We're sorry to hear about the recent issues with your visit. At Take 5 Oil Change, we strive for fast, friendly, simple oil changes and we apologize that this visit wasn't up to our standards! Do you have a copy of your Take 5 invoice so that I can investigate your situation further?
Thank you for your patience and your feedback!Customer response
07/11/2024
Here is a copy of your invoice for Take 5.
I also attached invoice from repair shop done from your technician draining transmission fluid. Plus the two tow bills.
This does not include loss wages and time in dealing with this problem or paying friend to borrow car.
Not sure why I cannot download picture to this websitethe ticket number is ***** from Take 5 Oil change #******** W Baring Trace in ****** on 5/29/25 at 1:30pm
i have $618 invoice for car to be fixed and $385 in tow bills plus payed friend to borrow car and missed worked.
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Customer Complaints Summary
766 total complaints in the last 3 years.
395 complaints closed in the last 12 months.