ComplaintsforTake 5 Oil Change

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently "got" an oil change at a nearby Take 5, a few days later my check engine light turns on, and the car starts to misfire. It's undriveable at the moment, and when I took it to the mechanic he stated, "There's too much oil, and the oil has spilled over/into the engine." Now because of a bad oil change I have to replace spark plugs, engine coils, and clean the fuel line.I haven't been under the hood since, and I take it that many people are doing their jobs, but this "job" cost me more than oil change.

  Business response

  07/10/2024

  ***************, 
  
  We're sorry to hear about the recent issues with your vehicle. At Take 5 Oil Change, we strive for fast, friendly, simple oil changes and we apologize that this visit wasn't up to our standards! Do you have a copy of your Take 5 invoice so that I can investigate your situation further?
  
  Thank you for your patience and your feedback!

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got change at Take 5 located at ******************************************************************** on 6/24/2024. Later after leaving the shop, my battery and ABS lights came on my dash. I stopped to get my battery tested at a local auto parts store. I was told the battery was fine and it just needed to be charged. I charged the battery overnight. I left for work and noticed the battery, ABS, and traction lights came on. I left on lunch break noticing my AC wasnt working and every light came on the dash. I pulled over and turned the engine off. I tried starting my car and it would not turn over. I had someone jump start my car and after 3 attempts got it to start. I had someone tell me if oil gets in alternator, it will deteriorate rapidly. Take 5 told me they can have my car towed back to their shop to inspect and if they were responsible, they would pay for the tow to their location. I asked if they could repair it and they said no. I found a repair shop to look at it but had to rent a car to get to work the next day. ******** called the next day and confirmed the alternator was completely saturated in oil and there was a trail of oil. There was also a large amount of oil on the plate underneath the car that looked like the Take 5 tech had overfilled oil spilling down into the alternator. The mechanic took photos of the damage. I took the repair bill, photos, and car rental to Take 5. They said they already started a claim and to call their claims department. After contacting Fleet Response, I received a phone call denying my claim. The representative I spoke with said that he believed my claim and stated that the claim that was sent from this Take 5 location simply said deny. I am out $607 for alternator repair and $153 for car rental, not to mention the two hours of work missed because of this mess. I have no choice but to make a complaint here and take them to small claims court. It is terrible that a company can do damage like this and not take responsibility.

  Business response

  07/10/2024

  **************** , 
  
  We're sorry to hear about the recent issues with your vehicle. This claim is being processed by Fleet Response, our 3rd party claims processing company. For reference if needed,this is Fleet Response Claim #*******. Based on the claim evidence, it appears that the video was reviewed and there was no indication of overfilling or spillage. The location of the alternator is not near where the oil filter was removed and the oil was added to the engine via a jug with a bendable spout that went directly into the hole where your oil cap is. Residual oil on the skid plate could be from various sources, including leaks from the plug or pan (common issue on Kias) or from any of the various engine gaskets or seals (common on vehicles of this age and mileage). You should be in contact with a claims representative from Fleet Response, but you can call ************** and provide that claim number for updates regarding your case if needed.
  
  Best regards, 

  Customer response

  07/11/2024

   
  I am rejecting this response because:
  The mechanic that evaluated and repaired my damaged alternator stated there were no leaks with any gaskets or plugs on my engine. He also stated that the oil on the skid plate was fresh clean oil; therefore did not leak from anywhere on the engine and was clearly over filled during the oil service at Take 5. If there was a history of a leak, I believe Take 5 should have mentioned it and have it noted as I had been a loyal customer for over two years. 

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to get an oil change , after leaving about ********************************************************************************* its place

  Business response

  07/10/2024

  ******************,
  
  We're sorry to hear about the recent issues with your visit. At Take 5 Oil Change, we strive for fast, friendly, simple oil changes and we apologize that this visit wasn't up to our standards! Do you have a copy of your Take 5 invoice so that I can investigate your situation further?
  
  Thank you for your patience and your feedback!

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  June 29, 2024 I took my *** 330i xdrive in for an oil change. I paid $103.00 . I noticed that evening my car was leaking oil on the driveway. I took the car back in the morning and they saw that the oil pan was cracked. They admitted the tech tightened up the bolt too tight causing the crack. ****** took a video of the damage to pass on to corporate. I have a copy of the video, He put more oil in it and told me to drive it home and not drive it anymore after that. They admitted fault, the fact they told me to drive the car home with a cracked oil pan can damage my engine and cause a fire. Luckily I made it home safely but I have no car right now and I don't know when corporate will contact me to resolve this. I am calling the location daily. store #***, *****************************************. ************. The technician told me they do work on ***'s but this technician damaged my vehicle .

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car to take 5 for a oil change the *************** ****** st location 20 mins after the car slowed down smoke started coming out the hood and and the low oil pressure light came on never has my car done this Im now out of a car and my car is how I make money for me and my children to survive

  Business response

  07/11/2024

  ********************,
  
  Based on your location, this appears to beone of our franchise locations. You'll need to contact the phone number found on the receipt and request to speak to the shop or district manager. For legal and privacy reasons, I cannot provide their contact information to you, but I will pass your information along to the franchise owner and let them know of the issue and to contact you.
  
  Thank you for your patience and your feedback, 

  Customer response

  07/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Vehicle was never refilled with oil and my vans hood arm was kept by the mechanic and the motor was blown out costing me over 2000 dollars worth of damages I reached out to the store about this incident but thus far my complaint has not been a resolved nor responded to.

• Initial Complaint

  06/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to this location on June 7th I took my 2012 ************* E350 in for an oil change they upsold me windshield wiper blades and a cabin air filter I was going to purchase a air filter for the engine but they did not have one in my size. I had four different technicians put their hands on my vehicle all in the matter of 30 minutes they had trouble taking off the windshield wiper blades and when they did that they removed the Caps that cover the blade from my car and never put them back. They put on winter blades on my car. During this change they cracked the sprayer for the windshield wiper fluid for the windshield. I came back to the shop I filed my complaint with the shop manager he supposedly started a claim. There's much more to it but I can't fit it all in this box. I've been back twice since then to no results. And I found out when I opened up my engine to put in washer fluid that they never put the plastic cover back on my engine after the oil change I told the manager and he said oh well did it cause any damage he didn't really care. I've called the customer service number on my review nobody calls me back. I paid $260.41 for all of these things to be done to my car and then to have it damaged with no care from the shop manager. He gave me excuses of new hires being inexperienced. Then you don't put them on the ********* I am seeking a refund in the full amount.

• Initial Complaint

  06/29/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Crack my window

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I can provided date of transaction if this gains any traction-which I hope it will. Im filing this complaint after seeing news of another vehicle with issues. I had my oil changed before driving cross country to movie from ************ ** to **************** ********. I had my oil changed at take five oil change located at **************************************. After 3 days of driving and a few days of my car sitting I took off to get supplies and my oil plug fell out running my engine and causing over $15,000 in damages. What is Interesting is while having my oil changed the mechanic comes out from under my car and says I have no idea what the f*** Im doing another mechanics finished the job. After the incident I contact take five who would take no responsibility for the issue when they had conducted an oil change just days prior. The cooperated office said theyre all franchise shops and could do nothing. My vehicle needed a new engine due to the negligence and ignorance of the shop. I had to pay for repairs and then deployed two/three weeks later. Additionally I had bolts/fasteners missing from my skid plate following the service.If any further document or informations is needed please reach out.If something can be done, and I know there has been quite a bit of time that has passed since the incident, please contact me.-****

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Yes I took my car to Take 5 for oil Top off and they replace a s**** and then told me to give it gas, and then my car cut off check engine light came on, car wouldnt start back up and it started smoking, had to get it towed, ended up I need a starter because they got oil on my starter and the oil leaked on my engine as well, now Im having to get a new engine, just one big mess, a lot of pain and suffering.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩