Complaints

This profile includes complaints for AAA Car Care Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA Car Care Centers, LLC

  3426 Toringdon Way Ste 300 Charlotte, NC 28277-3497

• 

  AAA Car Care Centers, LLC

  178 Merrimon Ave Asheville, NC 28801-1826

• 

  AAA Car Care Centers, LLC

  9404 E Independence Blvd Matthews, NC 28105-4505

• 

  AAA Car Care Centers, LLC

  1936 Highway 160 W Tega Cay, SC 29708-8027

• 

  AAA Car Care Centers, LLC

  11338 N Community House Rd Charlotte, NC 28277-1978

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've recently(Feb. *****, 2025) repaired my 2011 *** 328i with ************ Center- Ballantyne (***********************************************).1) Handed over my *** to AAA on Feb 19. I've reported two issues 1) Engine Coolant Low 2) Heater Not Working. After the diagnosis ******* reached out to me saying we have completed the diagnosis and confirmed the Heater issue will be fixed on its own by fixing the engine coolant issue and suggested a repair quote of $1400+ . On Feb 20, ******* reached out and revised the Original estimate and the quote was increased to $1611.89. 6) Between Feb 20 to Feb 21 different third party/aftermarket radiators are being tried on my ***. ******* confirmed they tried to break the *** sensor from my old radiator and attach it to different radiators which are being experimented on my ***.7) By Feb 21 evening ******* and ******* made up a story saying they have ordered a *** original radiator sensor.9) The revised Second estimate was again increased Third time by around $300 saying *** Original sensor part cost a lot to get it from the *** dealer. So the final quote I paid is $1925.73.12) We took the car to the ** registration renewal inspection on March 31. The inspection failed saying Service Engine Soon light is on *** Dashboard.13) ******** *** completed the diagnosis and provided the inspection report confirming the issue with the *** sensor and radiator needs to be replaced. 14) On March 03 I reached out to *** and Service advisor ******* still continues his lie for next 30 minutes and confirms the *** sensor part is ordered from *** Dealer.15) I've connected ******** *** service advisor ***** on call with *******. At the end ******* accepted the ***** and revealed that the *** sensor is from another vendor and not purchased from ****Attached the mobile communication voice recording between ******* and *****. ***************************************************************************************************************

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  did not repair the problem after diagnosis but charged a partial amount with no fixed car operating at all.Also the battery was stolen out the car there.Hooked the car to some apparatus and brought it to our home.We deserve our money back.

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repair Order #******* - 08/24/2024 I had my car towed to this center to replace the starter. I indicated it had a bad starter and wanted it replaced. Unaware and not agreed to was a $150 diagnostic service. You can't charge me $150 without letting me know, it has to be agreed upon. I am asking to have the $150 refunded back to me because it was an unsolicited charge. I had already done starter continuity and checked the battery so I know what the problem was. There was no need for a diagnostic service which if I was aware of, I would have declined. I accept the $567.87 charge for the starter as it was agreed upon but not the hidden diagnostic service of $150. Please refund $150 back to my account, thanks. -*******

  Business Response

  Date: 09/13/2024

  We received the proper authorization for the diagnostic charge, but we have gone ahead and issued a refund in the amount of $150.00 for customer satisfaction. 

  Customer Answer

  Date: 09/13/2024

   
  I am rejecting this response because AAA CareCenter of Irmo, SC has made no attempts to contact me. 

  I am still seeking a refund of $150 for unsolicited diagnostic services that I did not want or approve. 

  Here is the contact information. 

  AAA Contact Person:  ****** - Mechanical Services 

  Address:  AAA of Irmo:  ******************************** 29063

  Phone: ************ 

  Car Service:  2009 Infinite G37 - starter replacement - agreed upon charge,   diagnostic charge $150 when I told them it was the starter- not agreed to 

  Member:  ******* *****.  AAA Member Id:  ***************

   

  
  

  Business Response

  Date: 09/17/2024

  Per customer request and the last update provided to the BBB, we have issued a refund in the amount of $150.00 for the diagnostic charge. 

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** (Powertrain Control Module) is the computer that controls most of the cars electrical and mechanical systems. It is programmed to the cars VIN and once programmed, is only functional in that car.On July 6, 2023 the car was brought to ************ Center on Highway 55 in ******, **. The air conditioning was not working.The tech performed diagnostics and a full A/C service. The charges were $373.82 However, he could not get the A/C working and diagnosed the problem as a faulty *** (Powertrain Control Module).In retrospect, the original *** was not faulty. But, the original *** was replaced by a new and defective ***. Subsequent charges of $2,825.36 were incurred trying to fix problems related to the new defective ***.The problems related to the defective *** replacement included:*a/c not working *check engine light on *airbag light on *traction control light on *service engine light on Later, on December 1, 2023, they replaced the new defective *** with the original *** and all issues were eliminated. As of today, the car air conditioning works properly and there are no *** related problems.The *** is an expensive component of the electrical system. The cost of the new defective ***, programming, shipping and installation labor was $1,450.99.***** The new defective *** is on a bookcase shelf in my home. *****There was nothing wrong with the original *** and the ** problem should have been resolved on July 6 at a cost of $373.82 rather than the $3,199.18 actually charged.The $2,825.36 charges related to the attempt to fix problems created by the new defective *** were excessive.Numerous attempts were made via telephone to resolve the problem. On July 6 I received a call and was offered $940. I indicated that number was insufficient, I would follow up with their corporate and if necessary, go to small claims court.

  Business Response

  Date: 08/26/2024

  Please see email correspondence from the Facility manager to ******************: 

  4/18/23 - valve cover gaskets, spark plugs, pcv valve replaced w/ oil change
  
  7/6/23 - Diag of the compressor not coming on
  
  1.After recharging ** system, we still had no compressor function. We then continued our electrical diagnosis of the system. We found after extensive testing on the ** compressor clutch circuits, that the *** is unable to ground the clutch relay to activate the compressor clutch. This is a common issue on these vehicles and is caused by prolonged usage of the air conditioning over the many years of the vehicle's life. At this time we recommend replacing and reprogramming the powertrain control module
  
  At this point you had gone and installed a bcm on your own - vehicle was then having hard shifts into reverse which we then did a diag of on our 8/31/23 invoice repairs.
  
  8/31/23 - Removed customers BCM and replaced our provided BCM and the ac evaporative temp sensor.
  
  
  11/8/23 - Came back in with multiple CAN codes/faults - airbag and traction control lights on as well.
  
  - Used BCM that we installed seem to have can issues
  
  A this point we installed the old *** back into the vehicle to test what happens and the can codes had gone away and ** was still functional.
  
  In regards to any overcharging, that was never our intentions, purley we were going through the process of diagnosing the vehicles concerns.
  
  We apprecite your business and we look forward to helping you with whatever other concerns you need addressing going forward.

  Customer Answer

  Date: 08/27/2024

   
  I am rejecting this response because: 

  The AAA response has some information that is correct.  However, in terms of the complaint it is very inaccurate. Note: *** and BCM refer to the same part the car computer.
  
  AAA never serviced my car when the *** was not the original *** that was in the car at manufacture.
  
  Any work they did was when the original manufacture *** was in the car or their rebuilt *** was in the car.
  
  On 08/31 they did remove my original ***replaced it with their defective ***. That is when the overcharging began.
  
  Remember, I still have their defective *** that was installed and worked on, resulting in the $2,825.36 in overcharges.  In addition, my original *** is still in the car and works properly.
  
  They say overcharging was not their intention.  But it happened. 
  

  
  

  Business Response

  Date: 08/30/2024

  Update received from ***********************, Facility manager: 

   

  I have reviewed the response from ******************, I still back my technician and ***** in how they handled the whole process of repairing **********************' vehicle.
  
  If **** would like to come speak to me or give me a call, I'd be happy to speak with him further.
  
  I left **** a voicemail back on August 27th, but no response at this time.
  Liked
  Comment
  
  
  

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I have been multi-year members and policy holders with AAA. Moving from CA to HI, we had a seamless transition of services. Moving from HI to ** however has proven to be too much for AAA to respect its members.selling our cars and traveling for a couple months, we shifted to a no need policy with aaa ******. we kept our aaa membership in hopes the transition to ** would again be seamless.our bound January policy came with a paid in full receipt, and we were assured our membership would also be upheld.then, in february, a series of emails were sent from an email address different from the agent to which we bound our policy. i sent two separate emails to our agent to inquire, making sure they were not spam, but heard nothing back. i then called customer service, discovering our policy was pending cancellation, requesting we conjure up driving records from ****** dmv. i asked to speak to a supervisor, none were available, i was told i would be contacted in 48 hrs and was not.instead, an unauthorized 4200 withdrawal was made from our card.that this happened, without human confirmation, even after reaching out myself to speak to a supervisor and not receiving the 48 hr response pledged by the support represenrative i connected with, prior to this monumental withdrawal, is egregious.the charge was taken 2.5 weeks ago. since then, we have connected with a polite but largely ineffective supervisor, who claims this charge was made because a secondary underwriting team audited our bound policy. additionally, our agent had taken an emergency medical leave.so we received automated emails, for an online portal we never created because we had paid in full, and these secondary underwriters, representing the national brand, to which both of us have been multi-year members with clean driving records, have assessed us at the maximum risk.that alone is all we need to know we are no longer welcome to continue a business relationship with aaa.

  Business Response

  Date: 04/03/2024

  Attached response as a file as character count exceeded 2000.

  Customer Answer

  Date: 04/05/2024

  thank you for the full recounting of this situation. i am happy to know that the $4267 is due to be credited, but this does not factor in the interest charge we are incurring for every day this unauthorized charge was drawn on 3/12.
  
  I have additional concerns:
  
  1-will our policy be reassessed for the new address once the final proof of residency doc has been furnished? (the doc is due to be received to our new address by 4/11).
  
  2-if our agent **** remains on medical leave, may we be transferred to a greater ********* agent? it appears our point person through this situation has limited availability. 
  
  3-checking on the situation with our aaa membership.
  when we first signed up with our ** agent, I mentioned we had paid for our aaa ****** membership before our move. we have the "5 year member" on the card. as with auto insurance, we had no trouble transferring from aaa california to aaa ******, but i do remember our ** agent saying the 5 year credit may be lost in order to transfer to aaa carolinas. Nevertheless, I left that conversation understanding a membership renewal was in the works. we have not received a renewed membership card, however. wondering what may have happened with that.

  thank you for your attention.

  
  

  Business Response

  Date: 04/15/2024

  An email with the same questions was sent to the manager working the customer complaint on 4/4. Below is the response from 4/8. We are still awaiting the receipt for the paid taxes/registration.

  "Hey XXXX, I'm sorry for not getting back to you sooner. I was on PTO Thursday and Friday for an out-of-town wedding. I hope you had a nice weekend.

  To answer your questions, your policy was reassessed with the change of address. This, however, did not result in a change of premiums. The premiums were adjusted for driving experience, and the refund check is set to be disbursed from accounting by 4/17/2024 and sent to your new address.
  
  As far as a transfer of agent goes, we can make that happen before the next renewal period, if **** is to remain on medical leave or not return to work. In the meantime, use AAA Insurance customer service should you need to make further changes to the policy ************.
  

  With your policy documents, I was able to get new docs for the updated address, and also with ********* name corrected. Please find those attached to this email. 
  
  Lastly, your membership still shows to be active under the previous club, and member number xxxxxxxxxxxxxx I see an expiration date of 12/30/2024. I have submitted for a transfer of the membership. This will allow you to maintain your years as a member. This will also allow the already paid membership to expire and continue with membership in the Carolinas. You can expect new cards and invoicing to come sometime around November 2024 from the Carolinas Club."

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't use this business! Our vehicle became unusable once dropped off for an oil change. I drove it in without any issues and when picked up, it was not drivable and we were told it needed a new engine! We had it towed and another mechanic replaced the timing guide/chain system, finding a multitude of shavings of metal/plastic in the oil pan. They asked if we drove it a while once it broke down. We told them we did not, that it was in another mechanics hands when the issue became known. They suggested we question "What the he** happened" on their watch? Investigations took us in circles as this center is allowed to investigate themselves!!!! Even the ** Consumer Protection Specialist sent our complaint to the *************** Center for an investigation. No corporate oversight...BEWARE!!!Other AA Services (towing, flat tire, lockout were fine).

  Business Response

  Date: 01/04/2024

  The vehicle was dropped off at our location in limp mode with internal engine noise. This was preexisting. We have documentation proving the condition of the vehicle prior to service. We have had conference calls with member services, we have sent reply letters to the ******* personal lawyer, we have responded to the ** consumer protection agency. 

   

  We have attached the letter send to the customer and consider this matter closed. 

  Customer Answer

  Date: 01/05/2024

   
  I am rejecting this response because:
  Our vehicle became unusable once dropped off for an oil change. I drove it in without any issues and when picked up, it was not drivable, and we were told it needed a new engine! We had it towed and another mechanic replaced the timing guide/chain system, finding a multitude of shavings of metal/plastic in the oil pan. They asked if we drove it a while once it broke down. We told them we did not, that it was in another mechanics hands when the issue became known. They suggested we question "What the he** happened" on their watch? Investigations took us in circles as this center is allowed to investigate themselves!!!! Even the ** Consumer Protection Specialist sent our complaint to the *************** Center for an investigation. No corporate oversight!!! What other business in this country is allowed to investigate themselves?
  

  Business Response

  Date: 01/10/2024

  This case was reviewed by the store management team with the oversight of the corporate office. In conclusion, our response remains the same and we will not accept responsibility. 

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One month ago (November 20, 2023), I reported the theft of the catalytic converter from my 2012 Kia ******** while it was housed overnight at the ************ Center, **** *************., **********, **** *****. On November 20, I called *********************, service writer at the ************* location, informing him of the theft and asking him to investigate the matter. At that time I also contacted ***********************, national AAA public relations manager, asking for his assistance. After more than a week had passed without any communication from ************** or **************, I notified the ******** ***************** (Claim # PA0020128194-01) and the ********** ***************** (Case # ***********), which initiated an investigation. On the attached page 2 I have included copies of my (November 30 and 20) email correspondence with Detective ********************************* and ***********************, which provides background details on this incident. As a result of the catalytic converter theft, a repair of $4,345.52 has been required (which includes my $500 deductible payment). My wife and I are both senior citizens on a fixed income and have been greatly inconvenienced by this situation. Further, we are extremely disappointed in the lack of concern and poor customer service by AAA, an organization that we have been members of for most of our adult lives.

  Business Response

  Date: 01/04/2024

  The customer brought his vehicle to us wanting an estimate on repairs. The shop determined that the rear differential was in need of replacement. The vehicle was kept inside overnight. The next day, the customer called and said he was going to have the vehicle towed out. The vehicle was then parked outside in AAA's lot, and the member came to pick up the keys. The member stated that a tow truck would arrive later in the day to remove the vehicle. Neither the vehicle nor the keys were in AAA's possession at that time. AAA cannot be held responsible for theft to a vehicle that is no longer in our care.

   

   

  Customer Answer

  Date: 01/04/2024

   
  I am rejecting this response because: AAA ******** Center stated in its reply to my complaint that: AAA cannot be held responsible for theft to a vehicle that is no longer in our care. This is a false statement because the theft of the catalytic converter from our 2012 Kia ******** occurred while the car was housed overnight at the ************. AAA is denying its responsibility for this incident, which is contrary to sound customer service and legitimate business practices. 
  

  Sincerely,

  **********************;

  4412 *************

  **********, ** 27407

  ************
  
  
  
  
  

  
  

  Business Response

  Date: 01/10/2024

  The vehicle was stored in the locked bay at the center overnight and when the center moved the vehicle outside for the customer the following day there was no noise indicating the part was missing. The customer was onsite at that time and given the keys for the tow truck to pick up the vehicle. We believe there was a delay in the tow truck coming to retrieve the vehicle as the customer ended up returning to the ********************** and driving the vehicle away that day. The customer did not contact the ********************** until a few days later stating the catalytic converter was missing. AAA will not accept responsibility for the missing part.  

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of this year I had my car towed to Triple AAA for a dead battery and an intermittent honking. After the business evaluated the car they informed me of a number of issues that I should have repaired on the car including an oil change and tire replacement. I authorized the repairs and asked them to please insure that everything that needed to be done was completed and that the car would pass inspection. When I first picked up the car I took it home and overnight all the oil leaked out of the car. I contacted the repair shop again and they requested that I bring the vehicle back. I took the vehicle back and then 3 days later the technician told me that I must have put too much oil in the car and that is way it leaked out. First I didnt put any oil in the car and if the leak was due to too much oil then there wouldnt be no oil in the car. They said they added oil and didnt see a leak so I went to pick the car up again and noticed that the tires were flat in the back and that the ************ light was on. I took the car back and they added air to the tires and fixed the ********** by pressing the gas pedal..During this time the technician kept apologizing. I took the car home and the next day drove it to pick up my daughter and it overheated. When we opened the hood and let the car cool there was no antifreeze in the car. I called the repair shop and they told me to tow it back. It is with them now and they are asking me to pay an additional amount to diagnose the cause of the overheating. I believe that if there is a leak in the engine it is due to the friction from overheating. At this point I have put almost $3k into a car that is not driveable. I just want them to provide some type of compensation so I can take the car to be fixed if possible.

  Business Response

  Date: 10/23/2023

  We were finally able to talk the customer Friday after numerous calls. The customer is now aware of the problem which is a leak of coolant under intake which we are evaluating now to figure what is happening. This has nothing to do with anything we did except a cooling flush. The car came in 6-21-and left **** came back **** member said leaking oil. We checked oil and it was full. Upon further investigation found coolant leaking from intake.

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car overheated so I did not want to drive it. I called *** and dropped my car off at there location. The *** car care on new hope road in *******. They called me and told me it needed coolant and belt was missing and gave me a estimate of $2000 then I called my sister who called and they told her it's a oil leak and emailed and estimate of $500 and some change, then called back again and said oh it needs valve cover and other things estimate went up to $798. Then on 09/18/2023 I went to go pick up the car and the manager tells me it needs a new engine. SMH how do you do a diagnostic on a car and change workup and estimate which u emailed 3times. That's like a doctor coming and telling you you have a cold and coming back and saying it's cancer after he already did all the test to see prior to even saying what it is, then another lady came in and had the same issue and was taking her car back due to the same issue. I was without a car for weeks and all they did was try to scam me and take advantage but my sister knows cars and knew it. They are scammers robbing people they feel they can take advantage of and the manager is the one doing it all

  Business Response

  Date: 09/22/2023

  We reviewed ****************** ******************* here at our location for an overheating issue as the customer stated. **** told her that we have to start with a diagnostic as we always do. ************** agreed to the diagnostic and as soon as we reviewed the vehicle the technician noticed there was no belt found on the vehicle and oil was everywhere. The tech advised her we needed to start with serpentine belt and a valve cover. ************** gave us permission to go with the work order at hand. The tech asked the Facility Manager to look over the vehicle and he noticed that the oil was also coming from the crank and the harmonic balancer was easily movable. At that point we called ************** to let her know that she needed a motor. The tech called and less than a few hours later another lady along with ************** came up to counter. She (the other woman) started complaining stating no one told her anything and that the lady who the tech initially spoke to was not the owner of the car and no one told her about anything. The manager listened and informed her that we always do a diagnostic and that it was obvious the belt was gone and that's why it over heated. She then stated that she is not dumb and repair shops always try to get over on women. The manager explained that we took pictures, and the tech was very informative. She then walked out of office and the original lady psid the diagnostic and walked out. The customer was informed from beginning to end of the diagnostic.

  We will not be issuing a refund and consider this matter closed. 

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE OF SERVICE JULY 18TH 2023 PAID $349.09 This was to diagnose my car and fix the issue of hot air blowing.I was PROMISED that my car issue had been fixed. They ran some test and saw no major leaks. They recharged my car and put Freon in it. I was told that should have fixed it. The next day the air was hot again. They did the same exact procedure. They actually found that a valve was not properly screwed on by them. I was told by ***** at the front desk that that should solve it and I shouldn't have to come back. They had full confidence that it was resolved. The following day it happened again. I called to let them know that it wasn't working again after they had promised it would. I was experiencing heat exhaustion. I went to my dealer days later and they found the issue. They themselves said that AAA did not do their work properly. My dealer asked me to ask them about what ***** was put.I asked AAA for a refund. They knew the issue was more serious without telling me. They had full confidence that they had fixed the issue. I received deflective emails, and questionable behavior from *********************. I have all these exchanges, including conversations with *** on record. He over stepped a professional boundary with his conversation to ***. This is not honest business. After reading many reviews on ****** and reviews on the BBB site, this seems to be typical behavior with him. I was given a promise that my vehicle fixed, but in reality, I spent nearly $400 for nothing. I was not even told that it was serious issue on either times I went back. They did not deliver as PROMISED. I was continuously reassure on both occasions that it was. I was met with dodging remarks.

  Business Response

  Date: 08/21/2023

  **************** has already disputed credit card charges for services rendered. Her invoice clearly states that upon arrival her AC system had no freon in it and we charged it to capacity and added UV dye to detect further leaks as the freon must've gone somewhere. The service performed is by no means a repair but a diagnostic service. Once the freon leaked out we even re-performed this service again at no charge while looking for leaks. Prior to touching ******************** vehicle, we recommended her take the vehicle do the dealer as it was likely under warranty, she insisted we look at it due to the fact that the dealer could not see her for a month. ***** called the ********* was being serviced at to see what the findings were to determine what we may have missed; it turns out she is having her evaporator core (a component inside the dashboard that cannot be seen at all) replaced free of charge under warranty. We have done nothing wrong here, and as I stated before she has already disputed CC Charge so I will not be issuing refund.
  
  We consider this matter resolved.