Complaints

This profile includes complaints for Hendrick Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hendrick Automotive Group

  6000 Monroe Rd Charlotte, NC 28212-6119

  
• 

  Dale Earnhardt Jr. Buick GMC Cadillac

  1850 Capital Cir NE Tallahassee, FL 32308

  
• 

  Gwinnett Place Honda

  3325 Satellite Blvd Duluth, GA 30096

  
• 

  Rick Hendrick Chevrolet Atlanta

  3277 Satellite Blvd Duluth, GA 30096

  
• 

  Hendrick Collision at Mall of Georgia

  4641 Harrison Run Ct Buford, GA 30518

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filled out all the necessary paperwork to purchase a new car. The dealer ordered it but when it came in sold it to someone else after a month of waiting.

  

  Business Response

  Date: 04/22/2025

  Hi *******,
  
  Good afternoon! Could you please confirm which dealership this complaint is regarding? Also, did you place a deposit on the vehicle in question?
  
  Thank you,

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership has continually called me even though I moved out of ******* 9 months ago. I told them to remove me at 3:20 PM CDT on April 21, and they claim they cannot remove me from the system. This is harassment and I expect it to stop.

  

  Business Response

  Date: 04/22/2025

  In an effort to help resolve this issue, can you please let us know which Hendrick dealership this complaint is in reference to. 

  Thanks,

  Customer Answer

  Date: 04/22/2025

  Honda of Newnan

  **************************

  ******, GA 30265

  ************

  

  Business Response

  Date: 04/22/2025

  Customer called in yesterday and one of my advisors answered the call. He demanded we remove all his information from our computer system and was cursing at our advisor. He was screaming at the advisor on the phone and she remained calm the whole time. She handled it properly and we have already put him on the do not contact list. There is also a note in ******** to not contact this customer for any reason. We feel that this issue is resolved and we will not be contacting our engaging with this customer going forward. 

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2024 ****** 4Runner on 12/9/2024. Business agreed to provide repairs to driver door handle that had a large scratch, and also repair rock chips on the front of the hood of the vehicle. This was written down on paperwork that was provided to me. Since purchasing the vehicle, despite me trying multiple times, no effort has been made on the part of Hendrick ****** to fix these two issues I was promised would be fixed.

  

  Business Response

  Date: 04/21/2025

  We apologize for the oversight and lack of communication. We will be reaching out to the customer to get this handled. 

  Thanks,

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I am accepting this resolution pending the creation of a vehicle service appointment. I was called by the business and told an appointment will be created. I have yet to hear about when the appointment to be. I do not wish to reject the business reply as effort has been made to resolve the issue. I hope the appointment is created and communicated to me soon. 

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 *** K900 from Hendrick Southpoint on 07/24/******* the time I purchased a Hendrick mechanical repair service contract for 24 months/24,000 miles for $1,390.00 which has, section 6. "Thermal Systems - All pumps, hoses, fans to maintain a proper operating temperature range of the ************************* power electronics, and other components." The car has not even reached it's first oil change and has developed a substantial coolant leak and is at Hendrick *** ***** Perhaps unsurprisingly Hendrick has denied this $1,600 repair of a coolant T-pipe and a hose is not their responsibility, nor covered and that the ***************** section of the contract should include the word hybrid...even though it doesn't. Contra proferentem - "all other components" would apply to all clauses before.

  

  Business Response

  Date: 04/17/2025

  I spoke with our Claims Manager and and he has approved the claim. The customer will be responsible for paying the deductible which is stated in the contract.  

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1, 2025, my son and I purchased a 2018 ****** Altima 2.5 S VIN: ***************** from ***** Cars of McKinney (****************************************************). The vehicle was sold with a Hendrick ****************** Warranty (Contract #: HAFJ0718929), which covers key powertrain components including the transmission. Within one week of purchase, the vehicle began experiencing issues. It would not respond when stepping on the gas pedal and revving at ***** RPM while idling. We scheduled an appointment, but the earliest available date was March 19. On March 19, we brought the car in that had to sit as it was not working correctly between then. After a few days, they claimed they couldnt replicate the issue and charged us $201.60. When we picked the car up, the odometer showed it had only been driven 9 miles, while the paperwork claimed 30 miles, an inaccurate statement. After contacting them, they had us bring it back immediately for additional testing.They kept the vehicle until March 29 and again stated they could not replicate the issue. On April 1, we brought the car back because it was once again revving at ***** RPM while idling. A technician finally acknowledged that the transmission was the problem. On April 7, I received a call saying that replacing the transmission would be too costly and was advised to trade the vehicle in for something newer with lower mileage or we could not get financed.The transmission is covered under the Hendrick ****************** Warranty, which lists all internal lubricated parts, solenoids, clutches, gear sets, and more. We are within the 3-month/3,000-mile coverage limit. We are wanting the transmission to be repaired or replaced within the warranty terms. We have been cooperative and patient, but this situation feels mishandled.

  

  Business Response

  Date: 04/17/2025

  We have spoken with the customer and we are replacing her transmission with a new one. 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Certified Pre-Owned 2022 *********, Traverse in February 2025 from **** Hendrick ********* (RHC) for $38, 000. I left the Traverse with them for an extra 10 days after my purchase date so they could ensure all fluids and mechanical issues were fixed.While my wife and kids were in the Traverse driving back from a travel volleyball trip (Which was about 2 hours from my home) and she received a message in the truck stating there was an issue with battery and the car would stop working. Fortunately, she was able to get the truck home with no issues. - I took the Traverse to a nearby Auto Zone and that did a diagnostics check on the battery which came back as The battery is GOOD but the alternator is BAD. - I brought the Traverse to the *** ******************* - I went back to *** to pick up my Traverse up because the alternator had been fix and it was covered under warranty. I also had to have my fluids change that cost me $512, because it was not done prior to RHC turning the truck over to me. As I was driving the truck away ANOTHER Driver Assist malfunction warning sign came on, so I took it back to *** service department and they ran another diagnostics check. - I spoke to my service attendant and let him know I would be bringing my truck to the shop on April 14, 2025 to have the issues worked on and fixed. He let me know that *** would set me up with another rental while my truck was being fixed.- I dropped my truck off to get ***aired and the service *** told me they would not give me a rental car until they knew what was wrong with the truck and it would be known the next day. I told them I needed a car in order to get to work. They told me there was no way to get me a car for the day. So I left and did not have the car checked because I could not be without a vehicle. This is so frustration what they have done to me and my family since we bought the Traverse.

  

  Business Response

  Date: 04/17/2025

  We apologize for the inconvenience. The customer is going to drop his vehicle off and be provided with a loaner. He also has a direct point of contact with our service manager

  Customer Answer

  Date: 04/21/2025

   
  I am rejecting this response because:
  The work has not been started yet, BUT we have agreed that the truck will be worked on, and I will be bringing it in on April 24. I will be getting a loaner vehicle as well full reimbursement of the money previously spent on work already completed and paid for out of pocket.

  I just want to keep this open until everything is complete.

  Sincerely,

  **** Jak

  

  Business Response

  Date: 04/21/2025

  As we previously stated, we have contacted the customer and we have given our commitment to resolve this issue. This response is from our **************** and the dealership is aware of our expectations. 

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hendrick ***** pompano beach sold me a car on 1/19/2025 first they where giving me a hard time about repairs now they are not communicating with me concerning my title and tags. I have reached out to the ** and the finance manager on my case i was told last week that paperwork would come overnight i needed to sign the paperwork never came . Now im 4 days over on the second paper tag provided. This whole buying process and situation has been a hot mess. If i cant have a tag in 24 hours i would like a full refund this has to stop its confusing and disturbing my peace.

  

  Business Response

  Date: 04/09/2025

  We reached out to Mr. ****** and sent him the following.

  Good morning. I just spoke with our accounting office,who had the *** on the phone. The ** that was traded in here in **, was gifted from mom to son. There is 1 additional *** form that is needed from the mom, as we only have the *** for the son. We have spoken with that customer this morning and I am sending a driver at 2pm today up to *************** to get her to sign the *** needed. That form will be ******* to ********* and they will take it to the *** to complete the title work. They should have your tag in hand by late tomorrow afternoon. 

   

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunday 4/6/2025 @3:46p I went ahead and was going to purchase a 2025 Jeep Wrangler Rubicon X (VIN: *****************) from Hendricks. I submitted my trade in and financing applications. Today (4/7) they called saying it is ridiculous that I think they would think theyd honor this price and was completely arrogant about it all. The sales manager told me they wouldnt honor not honor anything and that Id get it for the full price. Im sorry, I filled everything out and that was the price shown, they should have to honor it.

  

  Business Response

  Date: 04/08/2025

  Were excited for the opportunity to earn your business. However, the vehicle purchase price that was referenced is incorrect.
  At the bottom of our website, we clearly state the following:
  

  All advertised vehicle prices exclude options offered by the dealer and displayed on the vehicles window sticker addendum and, as applicable, Alabama Seller Administrative Charge; California Dealer Document Processing Charge; Kansas Dealer Administrative Charge; Missouri Administrative Fee; North Carolina Dealer Administrative Fee; Tennessee Dealer Processing Fee; ***** Documentary Fee; and ******** Dealer Processing Fee. All advertised vehicle prices include, as applicable, *************************** Charge; ***************************** Charge; and ************** Closing Fee. All prices exclude all taxes, tag, title, registration fees, and government fees. Out-of-state buyers are responsible for all taxes and government fees, and title/registration fees in the state where the vehicle will be registered. All prices include all manufacturer-to-dealer incentives, which the dealer retains unless otherwise specifically provided. Dealer not responsible for errors and omissions; all offers are subject to change without notice; please confirm listings with dealer. Vehicles may be available for transfer upon request. Transportation charges may apply. Please contact the dealership for more specific information. All vehicles are subject to prior sale.

  We do our best to ensure transparency and accuracy, and we appreciate your understanding.

  
  

  Customer Answer

  Date: 04/08/2025

   
  I am rejecting this response because: The business clearly has an option on their webpage for Get Todays Pricing and while going through all that information, it showed that the business has the Jeep listed for under $3000. Now that they are being called out that the vehicle is listed for $3000, they want to back pedal and say that its errors and omissions, of which they never say what errors it can be. Basically this gives the business to do a bait and switch on pricing any day that they want to. They can say $5000 right now and then afterwards they take it back. 
  

  It is 100% false advertising.  I would understand if this company had the correct price when I filled out the financing option for it. But when I submit all documents, including my license, insurance and registration, and the amount does not populate to what they want it to, it is clearly false advertising and a bait and switch.  They can say any amount after that instance which is illegal. By saying all offers are subject to change without notice or it is errors, they will never be held accountable. If I fill out the information fully, they should have to honor that.    

  
  

  

  Business Response

  Date: 04/10/2025

  As a dealership in the business of selling vehicles, we acknowledge that, on occasion, keying errors can occur. We sincerely apologize for the mistake reflected online. However, the vehicle in question has a market value of nearly $70,000, and we would not intentionally list it with a $3,000$5,000 discrepancy. This is precisely why we have a website addendum in placeto account for potential human error.
  We want to emphasize that there was no intent to mislead, nor was this a case of bait and switch. That said, we are willing to honor a sale price of $69,801.40 for the vehicle.
  If that offer does not meet your expectations, we sincerely apologize for the confusion. Should you wish to pursue this matter further, you are welcome to have your legal representative contact our attorneys directly at **************.
  

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had a *** warranty since we purchased the car in spring of 2017. We renewed the warranty and all together we paid over 7K for the warranty in a timeline of seven years. We take care of our *** and have all documentation to include receipts, reports, and videos and feedback that we maintain our car. Not once did they suggest any actionable services on behalf of *** Murrieta besides that traditional oil changes therefore, preventive maintenance was not actioned. A few months ago, our warranty expired and as you all know, *** does not extend beyond seven years, and I see why now as a concerned consumer whose vehicles service was pointed out but never actioned until the warranty is void. The service department is misleading and untrustworthy. This is very wrong and ethically unacceptable.

  

  Business Response

  Date: 04/07/2025

  Well be splitting the charges with him, and hes agreed to move forward with the work. Hes currently scheduled for service this Saturday and expressed his appreciation for the support.

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** Hendrick ********* of Duluth is a pitiful establishment with robots as sales rep. **** are unmotivated and lack basic communication skills. I was sold me a lemon on February 25 of 2025. I purchased a 2017 *** I drove the car less than 48 hours and returned the car to the dealership. I was told that they were going to take the *** to the Sister location (******) and that I would be given a loaner. I agreed and had a loaner for approximately 32 days during this 32 day time I received zero initial phone calls from **** Hendrick *********. All communication came from my end. I was only told to enjoy my trip and that my vehicle Was undergoing repairs during the waiting. Period I was also told that due to recent tariffs that we were waiting on parts I was basically given the runaround the entire duration of the ************************************************************************ when the ***** track I was given as a loaner was now being sold. **** asked me if I could return the vehicle and I would get another loaner. I advise my sales representative **** ******* that I had to get off of work and come after work, he understood I was under the expectations that I would have a loaner vehicle waiting for me when I got to the dealership there was no loaner vehicle and no one knew exactly I was talking about. I received a phone call the next day. **** delivered another loaner vehicle to my home and picked up their vehicle that they sold. I was then told them my vehicle was ready when I got to the dealership the car that I left ******************************************************************************************** a vehicle that had engine failure lights.

  

  Business Response

  Date: 04/09/2025

  The dealership is in the process of selling the customer a different vehicle. The customer has expressed that she is satisfied with this resolution and intends to close out this BBB complaint.