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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have a continuing problem with ******** Eye that Bank of America has made worse by today treating me in an unfavorable manner which has prompted me to start closing my bank accounts and credit cards with BA. I had a complaint with ******** Eye, having had an appointment on 4/3/24 and ordered contacts which I did not receive in almost a month. I called ********* customer service and advised I had not received the contacts. She said she would check on it. When I had not heard back in two days I called BA and advised them to credit my card as I had not received the product I had paid for. BA credited my card for ******. I then called ******** customer service and told them to cancel the order and email the prescription so I could get contacts. I received the prescription and purchased the contacts at ******* for $526.83. ******** told me the contacts I ordered would be sent back or kept in stock. BA sent me a letter rejecting the credit. The charge ****** was put back on my card. The proof ******** sent was the patient log & copy of me signing the authorization. Here is the credit card receipt. She ordered contacts and authorized the charge. Statement from ********. I called the bank and they advised Id have to prove I didnt receive the product. I called ******** billing department who sent me a two page billing statement where contacts were canceled & and a billing credit of ******. This is minus $59 for exam which I thought ******** would bill me. The number BA gave me to fax this was ************. I called BA 7/8/24, after speaking with the representative who told me as he transferred me to a supervisor my problem would not be resolved today. After speaking with ******, I made the decision to terminate my accounts with BA. She was preaching to me in a fast speech, I told her to slow down. This fast speech was so I couldnt talk & it was rude. She gave me a new fax number. I faxed to ************ the billing showing cancel. Claim 240426G1A524.Business response
07/18/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
*******************************Customer response
07/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing urgently to address inaccuracies on my credit report due to the disclosure of my personal information to credit bureaus, which has caused significant financial and emotional distress.According to 15 USC 1681 Section 602, I am entitled to financial privacy and expect my information to be treated confidentially.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account details without my explicit consent, which I have not provided.The discrepancies associated with BANK OF AMERICA have negatively impacted my financial standing and need immediate correction.Moreover, compliance with 15 USC 1666(b) is crucial, as it prohibits creditors from treating credit card payments as late under specific conditions.For your reference, my account details are:Account Number: *********************I request a thorough review of my account, immediate correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. Your immediate attention to this matter is appreciated.Sincerely,***********************Business response
07/11/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
As you requested, we addressed this matter directly by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
*******************Initial Complaint
07/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Closing a credit card acct with BOA. Acct is fully paid off, yet they require closure by mail and due to unforseen delays, continue to chg me fees on the acct.Business response
07/15/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
*********************Customer response
07/15/2024
I am rejecting this response because: I have tried to reach *** numerous times. I've left msgs with this person 2x. I am unable to reach anyone by phone. Also, this is unacceptable because I was told in the one phone call I reached a live person, and it also confirms on the *** website, that credit card accts MAY ONLY BE CLOSED BY WRITTEN REQUEST. To be told now, after all this time, that I have to call is just unacceptable. They are still charging me fees while all this is going in and no mention made of reimbursing me!Initial Complaint
07/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am urgently writing to address errors on my credit report due to the disclosure of my personal information to credit bureaus, causing significant financial and emotional distress.According to 15 USC 1681 Section 602, I have a right to financial privacy and expect my information to be kept confidential.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account details without my explicit consent, which I have not given.The discrepancies related to BK OF AMER have negatively affected my financial standing and need immediate correction.Compliance with 15 USC 1666(b) is also essential, as it prohibits creditors from treating credit card payments as late under certain conditions.For your reference, here are my account details:Account Number: 02**I request a thorough review of my account, immediate correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*******************************Business response
07/12/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly.Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
*********************Initial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am a preferred platinum rewards client of Bank of America. I have been a client for about 19 years. Today, I reached out to customer service to speak to the Benefits Administrator for my Bank of America business advantage travel credit card. Several representatives that I spoke with provided an incorrect phone number for the benefits department, which was very inconvenient. After finally speaking to a competent representative in the small business ***** I was able to get the phone number. However, when I tried calling that phone number the call automatically gets disconnected, so I am not sure if that department is dropping calls. One representative from the small business department transferred me to the benefits department. However, when I finally reached a person in the benefits department, the representative sounded unpleasant and did not want to address my questions. She transferred back to the main menu where I was placed on hold or given the option of a call back. In the main menu, I pressed the option for a call back, but never received a call from the ******************** I recently purchased a TV on 7/2/24 from BJ's Wholesale in the amount of $170.14 which includes a 2 year manufacturer warranty plus 3 year protection plan (the protection plan was purchased separately from BJ). I would like to speak to the Benefits Administrator team for my business credit card to confirm if my TV purchase is eligible for the 1 year extended warranty. Unfortunately, I have not been able to get a hold of anyone at Bank of America or the benefits administrator that can answer this question. The service I have received was subpar, especially for a client who is a preferred platinum rewards member. The representatives that I interacted with failed to address my concerns and questions.Business response
07/15/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
*****************************Customer response
07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
07/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with bank of America, I don't have a contract with bank of america account # *************, they did not provide me with the original contract as I requested. I demand this account to be removed from my credit report.Business response
07/12/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent,it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
*********************************Initial Complaint
07/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Hello bank of america has a privacy policy that states if i have a data deletion request that i can fill their form out and they will help bank of america has an account open for ne that was used by the edd for unemployment payouts , they told me they cannot delete my account only edd can I understand that but edd tells me they cannot however my main concern isnt that MY MAIN CONCERN IS MY DATA BANK OF AMERICA COLLECTS DATA ANYTIME YOU LOGIN TO USE THEIR ONLINE SERVICES THIS DATA INCLUDES COOKIES ECT, I REQUESTED THEY DELETE MY DATA MULTIPLE TIMES AND THEY DONT DELETE MY DATA WHY DO THEY HAVE A DATA DELETION REQUEST IF THEY WONT DELETE MY DATA, IM BEING FORCED TO HAVE A BANK OF AMERICA ACCOUNT THAT I DONT EVEN USE THE LEAST THIS BUSINESS CAN DO IS DELETE DATA UPON REQUEST INSTEAD THEIR PRIVACY DEPARTMENT IGNORES ME AND DOESNT HELP , DATA IS VERY IMPORTANT ANYTIME YOU LOGIN TO A WEBSITE THEY COLLECT DATA AND THIS DATA IS USED I DONT WANT THIS DATA FOLLOWING NE AROUND COOKIES ECT SO THE LEAST THEY COULD DO IS DELETE MY DATA SINCE IM BEING FORCED TO HAVE AN ACCOUNT WITH ********************** I GRT MONTHLY STATEMENTS FROM THEM ECT WHEN INDONT EVEN USE THE ACCOUNT THEY NEED TO OFFER A WAY TO DELETE ACCOUNTS SOON , AND IF I FILLED OUT A DATA DELETION REQUEST THEN ***** MY DATA DELETION REQUESTBusiness response
07/12/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry. As you requested, we addressed this matter directly on July 12, 2024,by letter to the customer. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter. I thank you for taking the time and effort to bring this issue to our attention.
***********************Customer response
07/16/2024
I am rejecting this response because:
I was unable to get a hold of them please just delete my dataInitial Complaint
07/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Date: 7/1/2024 at ******************************** Dear Bank of America Customer Service,I am writing to express my dissatisfaction with the service I received at your branch recently. My visit was intended for a simple transaction, but it required the intervention of a manager. Unfortunately, the new manager, *****, made the experience extremely unpleasant.From the moment I entered the branch, there was no greeting or acknowledgment of my presence. Instead, I was immediately subjected to an unprofessional and discourteous attitude from *****. He spoke to me as if he were an FBI agent, demanding my documents in an abrasive and disrespectful manner. His behavior was not only rude but also entirely inappropriate for a customer service role.This encounter was far from the standard of service I expect from Bank of America. I hope that this issue will be addressed promptly to ensure that other customers do not have to endure similar treatment.Thank you for your attention to this matter.Sincerely,Business response
07/11/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
*******************Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ahve been a long time customer of bank of ameirca 15+ years with never a single issue until I was scammed by a company and have every screenshot of what transpired along with the $1000 transaction. I contacted *** and filed a claim and was told this would be resolved since I had all the proof. I was told within days someone would contact me for the proof to email to my claim and rest assured this would be solved. Not only did BOA not contact me for any of my proof , they closed the claim without even calling me. I am now out $1000 that is supposed to be protected and will be leaving BOA after 15 years they sure did me wrong. Horrible resolution to not even hear my side of things and review all my documentation and screenshots. I would like this money back to my account.Business response
07/10/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
***************************Initial Complaint
06/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Good evening,My name is ************************* and I am trying to communicate with any of you. A few months ago I tried to cancel my account, but there is no access to cancel the account and get a refund.My cellphone number is ************. I would like to request a refund.email: ************************ Best regards,*************************Business response
07/10/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.*********************
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Customer Complaints Summary
7,537 total complaints in the last 3 years.
2,680 complaints closed in the last 12 months.