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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I called Bank of America to dispute a claim their ***resentative misfiled my dispute as fraud. As in he told me it was fraud after I told him what happened. When I believed it was not fraud but instead just a disputed claim he argued with me which I know is recorded. So they can go back and listen to the call. The claim was rejected because it was not fraud which I already knew. Then when I called back the woman on the phone told me she would fix it and I should get another temporary credit and she was asking a supervisor to expedite it. Well guess what I called back to follow up again and was told that the claim she filed was closed because it was a duplicate! This was the most aggravating thing I have ever experienced with banking. The shipping company did not do what was promised and they refused to give me a refund and I explained this so many times to several different customer service ***s. **** all agreed that the first ***resentative incorrectly filed the claim and didnt do his job! Bank of America now sent me a letter saying that the claim isnt valid after reviewing it again. I know what probably happened is now since they let this go on for so long that now they are unable to recuperate my money! I want answers and I want this resolved. I know Im just a small business but Im from a very large industry made up of many small businesses and its things like this that can break us. Bank of America made this difficult and stressful situation even worse and I am not a happy customer after years and years. I opened my first Bank of America account when I was like 19 and Im ********************************* want to be done with their bank not because I didn't get the resolution I wanted but more so because their customer service *** argued and didn't do his job correctly and now I'm suffering because of it. Then going forward the next *** didn't do their job correctly either since they should have reopened the same claim but they didn't! I sent all my proof!Business response
08/14/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.Initial Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Large withdrawal machine ripped the person off before me. Bank of America employee did not help her or me despite asking for assistance. First she rudely accused me of not having enough money in the bank to withdraw. Secondly she told me she didnt work for the machines. I did question her response because she was literally helping other people withdraw money from the ****** She said well I work for ***** Fargo but i do not work with the machines what kind of shady branch does this?Business response
08/13/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry. As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
*********************;Initial Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Trying to make a payment and it won't let me. Says I need to call. I first did live chat and they said it has to do with my account and something in ************************************** March of 2024. Live chat told me to call. I called and they said the issue was fixed, give it 4 days. It's now been 4 days and still doesn't work. Due date is coming up and I know dang well they'll charge me a late fee for their mistakes.Business response
08/08/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
***********************Initial Complaint
08/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 31, my direct deposit was sent to the wrong account for $5,302. I called Bank of America on July 31 and spoke to someone who told me that the direct deposit would be reversed within one business day. The same day I also contacted my companys payroll team Who submitted a stop payment request for the direct deposit. On August 2, my payroll team informed me that the direct deposit stop payment was unsuccessful. I called Bank of America on August 2 as well and was told that it would take 3 to 7 business days for the funds to return back through ***. My complaint is about the misinformation provided by Bank of America representatives. I have zero confidence that my money will actually be returned to me considering that Ive gotten multiple answers about what is next. I want my money located and rerouted to me.Business response
08/12/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As requested, we resolved this matter with the customer by way of a telephone conversation on August 5th, 2024.
*******************************Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 26th my paycheck was deposited into my Bank of America account - I tried to transfer $603 to cash app to pay all my bills. **** app rejected the transfer and said there wasn't money enough in my Bank of America account. Cash app told me to wait 3 business days - I called Bank of America they said wait 3 days. After 3 business days no money- cash app emailed me saying they never received the money. Bank of America says it was released from the account but can't tell me where the money is or where it went! It's still saying processing and I have not been refunded. Please help meBusiness response
08/09/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.***********************
Initial Complaint
08/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Stay away from ***! As a client who has used BOA for over 8 years- I decided to close all my accounts and move my money to a bank with better customer support.BOA's online system is messy-- I set up an autopay and failed--never been notified by their system. Then after I found it I paid all of my past due all in one time--I was being told by their staff nothing would impact my credit report.They still report me to the credit bureau and nothing can be changed. This impacted my credit score a lot-- I have been a so-called "Preferred Rewards Platinum Honors tier member " for many years--be smart and never trust them againBusiness response
08/08/2024
We are in receipt of the complaint for the above referenced Complainant. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the Complainants inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our Complainants confidentiality, we are unable to provide you with the details. For further details, please contact the Complainant directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
************************;Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They are holding my funds an Im 2 months behind mortgage my son an I havent ate a good meal in months Ive been living of ramen noodles they want proof that the check is mine if it wasnt mine why they decided to continue to cashing my check froze my account an dont wana do nothing but have me wait I need my money now this is crazy I lost my job because I couldnt afford gasBusiness response
08/10/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
**************************;Initial Complaint
07/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I've experienced consistent incompetence of Bank of America customer service agents I spent about three hours on the phone to accomplish an easy task of linking an external account to my account with the bank on 7/29/24, been lied to and transferred four times until a supervisor initiated the process. It took two hours and three agents to unsuccessfully attempt to complete the process today, 7/31/24. After first agent tried and couldn't get it done, she promised to transfer the call to a manager but transferred back to the hold line for another agent. The other one pretended unable to understand the reason for my call. After going in circles for a very long time, she transferred the call to a supervisor who contacted their digital department for information (!) on an extremely simple and routine customer request to only find out that BofA system is set with a three days waiting period.I'm scared to call for the third time tomorrow.Business response
08/15/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
***************************Customer response
08/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
07/31/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
My daughter passed away in Dec 21. Bank of America is allowing *********************** to take the money out of my daughters account. I have contacted Bank of America numerous times. They have her death certificate. They wont release the money for my daughters children. I hired an attorney and Bank of America will not respond to any means of communication.Business response
08/15/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
*******************************Initial Complaint
07/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have an inquiry on my credit that should be there. I didnt nor will I ever apply for credit through bank of America. ** tried to resolve this through letters and phone calls but I am getting no closer to taking care of this issue.Business response
08/16/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
*******************************
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Customer Complaints Summary
7,574 total complaints in the last 3 years.
2,655 complaints closed in the last 12 months.