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Complaint Details
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Initial Complaint
08/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I contacted Bank of America around 8/14 2024 To apply for Bank of America business credit card. The gentleman that took my application messed things up badly listed my business name incorrectly, as well as running the application through the *** rather than the sole proprietorship UBI and or under my Social Security number as he should have. The end result was the application was not approved because it was not filled out correctly. All the while I now have a hard pull on my credit they offered to let me resubmit the application a second time - and said they will have to do a hard pull on my credit once again, which is unacceptable.I am seeking for them to contact the credit bureau and have The hard pull taken off my rent credit report. They claim they cannot do that, but I have been told by many different people at *******. They actually do have the power to do that but the people Im dealing with simply refused to be compliant I have contacted four different departments and I get nothing but the runaround. I have excellent credit an 840 credit score. No hard pulls on my credit for two years. No consumer debt. This is uncalled for - my discrepancy is not getting the credit card. My issue is taking the hard pull off of my credit for a mistake. That was not my fault.Initial Complaint
08/14/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Applied for a credit transfer and ended up getting approved but only for half the amount. They then completed the transfer without my approval and refused to refund the transfer fee even though I no longer wanted the transfer AND paid it off immediately up receiving the card. Also impossible to get anyone on the phone and customer service **** were extremely rude and condescendingInitial Complaint
08/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a Bank of America **** Debit Reward Card (*******************) in the amount of $125 USD. I requested a check for this amount from Bank of America, in accordance with the terms of service, prior to the 2/2024 end date of the card. I never received a check for the card funds. I followed up with Bank of America customer service multiple times by phone since February 2024 and was told that they had no record of my request and that the $125 card funds were forfeited (i.e., they will be keeping my money). I am requesting that Bank of America reissue a card to me in the amount of $125.Business response
08/15/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
*********************Initial Complaint
08/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
To whom it may concern: my name is ****************, the reason why I'm writing this letter it is because bank of america have been charging people wrong.. it had come to my attention when a merchant charge my account without my knowledge, when I contacted them one charge was dropped but the other not... bank of america charge my account base on the fact someone use my address and it's so wrong . I never made that transaction and this it not the first time I have been a victim to bank of america. I never purchased anything nor received anything from Nordstrom.Business response
08/12/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
*******************************Customer response
08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. They have already contacted me in the matter..thank you
Thank you.Initial Complaint
08/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to urgently address the errors on my credit report due to the unauthorized disclosure of my personal information to credit bureaus, which has caused me considerable financial and emotional distress.According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be kept confidential.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not given.The errors associated with BK OF AMER have adversely impacted my financial situation and need immediate correction.Moreover, please ensure compliance with 15 USC 1666(b), which prevents creditors from marking credit card payments as late under certain conditions.For reference, my account details are:Account Number: ****************I request an immediate review of my account, prompt correction of the inaccuracies on my credit report, and strict adherence to federal laws regarding my information.Failure to address these concerns promptly may result in legal action. Thank you for your swift attention to this matter.Sincerely,*************************Business response
08/16/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However,in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
***************************Initial Complaint
08/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had placed two checks within my account on around July 3rd, As im a minor (17years old) I was unaware of fraudulent checks can be placed through mobile banking I was under the impression I was getting compensated for a picture and the Checks were my compensation I have proof such as me talking with the person and the checks I received in my email I realized it was a scam on the next day July 4th and it was a holiday so I couldn't get any help, I never have and never had any intentions of ever being a fraudulant criminal so I knew when the checks bounced the money wouldn't be spent from it and I could live normally but that wasn't the case because the scammer had access to my cash app which I never gotten any reports of my account being logged into but the scammer sent himself the $1,000 off my cash app now my proof that it couldn't be me because the cash app it was sent to was made in 2021 and I was 13 or ****************************************************************************************************************************************************************************** my life I placed a fraud claim on the two transactions and the one for $500 is placed on a "pending with a delayed decision" but it was reconsidered by the bank and I don't know what that means as im 17 years old but the one for $490 is also being reconsidered because I filled a wrong type of claim. My only problem is that my account was closed and I would've rather it stayed open I would pay off any negative fees that applies with no hesitation so I could continue banking but a bigger problem is that they revoked my eligibility to be a banker with them again and also different agents gave me different information various phone calls with one agent not being able to verify me (she started asking me for a drivers license id and said that there was on file and she needed it to verify who I was , I called so much to the point where they blocked me for a while with was OBSCURED.Business response
08/06/2024
Please close this case as Bank of America is addressing these concerns with a ****************** Thank you!Customer response
08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I tried to disput a transaction. They are trying to play the run around by acting like we live in the 1950s. They want me in 2024 to MAIL in a picture! They dont allow Emails cause that would be to easy for consumers.Initial Complaint
08/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On Jan ******* someone stole ******* off my BOA credit card The fraud **** will not do anything about it.I have Office ****** who has subpoenaed records. I have tried hiring an attorney Now *** is trying to put this on my credit as non-paymentBusiness response
08/19/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
Charisma MuwwakkilCustomer response
08/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Every since Covid this banking institution does not seem to be tracking how business is conducted inhouse or online. I d like to know why it takes three and four days for transactions to post. It's takes 3-4 days showing that my transactions are posting. It appears to me that anything goes. I've been given wrong informations several times over the last two years. Customers should not have to wait ***** minutes to speak with a representative. I am not to pleased with what's happening with ***. Also why are BOA institutions closing down all over the ***** What I'd like to see happen is more training,more people hired and less excuses.Business response
08/16/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
*******************************Initial Complaint
08/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of transaction: 1/4/2024 Money Lost: $3500.00 Bank of America denied claim twice.Nature of Dispute: I was scammed on the phone.Problem has not been resolved to my satisfaction. I dont know if it is acceptable to include all details of this complaint as attachments. In hopes that it is acceptable, I have attached quite a bit of documentation. I feel like my hands are tied at this point, but ** going to keep trying to get these funds back.Business response
08/13/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.Customer response
08/13/2024
I am rejecting this response because:
It is not my fault that I was scammed by someone portraying a Bank of America employee. Im being penalized for being scammed. In Bank of Americas letter, they stated, that I have possibly been scammed. No. I was scammed!!!! Whoever gained access to this account and took $10,000 is the same person who scammed me on the phone on the same day. I dont understand why Bank of America cant get with ********** and urge ********** to return this money. I was told by Bank of America that the scam occurred from a ********** location. Bank of America should be more responsible and proactive in getting information about scammers and warning signs out to customers to prevent this from happening. Maybe Bank of America should do more of that so people like me are more aware of when theyre being scammed. Im through with this entire thing. *** worked on it for seven months to no avail. I did file a police report. That was mentioned in Bank of Americas letter also. If someone from Bank of America reviewed all the files concerning this case, they wouldve known that I filed a police report. I spent many hours on this. Maybe they should research and implement more secure methods to keep this from happening to others. Theyre just as responsible if not more responsible than I am in the situation. This is my moms money. She is 90 years old. Bank of America puts blinders on and offers up the excuse that well, you authorizedthe transfer so theres nothing we can do about that. Bank of America looks at one way and one way only. Im disappointed, and Im tired of dealing with this entire situation. Its absolutely not a fair situation. Ive been penalized for not knowing that this was actually a scam. Thats a high price to pay. As soon as I can, I will break away from Bank of America. *************************
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Customer Complaints Summary
7,574 total complaints in the last 3 years.
2,655 complaints closed in the last 12 months.