Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Truist Bank has 2295 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Truist Bank

              214 N Tryon St Charlotte, NC 28202-1078

              BBB Accredited Business

            • Truist Bank

              5130 Parkway Plaza Blvd Charlotte, NC 28217-1964

              BBB Accredited Business

            • BB&T Bank

              1401 S Salisbury Blvd Salisbury, MD 21801-7126

            • Truist Bank

              1145 Main St Wheeling, WV 26003-2703

            • Truist Bank

              1901 Harper Rd Beckley, WV 25801-2611

            Business ProfileTruist Bank

            Bank
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            214 N Tryon St

            Charlotte, NC 28202-1078

            Get Directions
            Visit Website
            (800) 226-5228

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.09/5

            Average of 2,388 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3,710 complaints closed in last 3 years

            412 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/1/1986

            Years in Business: 152

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Truist Bank has 2295 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Truist Bank

                214 N Tryon St Charlotte, NC 28202-1078

                BBB Accredited Business

              • Truist Bank

                5130 Parkway Plaza Blvd Charlotte, NC 28217-1964

                BBB Accredited Business

              • BB&T Bank

                1401 S Salisbury Blvd Salisbury, MD 21801-7126

              • Truist Bank

                1145 Main St Wheeling, WV 26003-2703

              • Truist Bank

                1901 Harper Rd Beckley, WV 25801-2611

              Headquarters
              214 N Tryon St, Charlotte, NC 28202-1078
              BBB File Opened:
              9/1/1986
              Years in Business:
              152
              Business Started:
              1/1/1872
              Business Started Locally:
              12/6/2019
              Business Incorporated:
              9/24/1968
              Accredited Since:
              10/1/1986
              Licensing Information:
              • On February 23, 2021, BB&T Equipment Finance LLC entered into a Consent Order with the California Commissioner of Financial Protection and Innovation to desist and refrain from lending in California until or unless properly licensed under the CFL and to pay an administrative penalty of $75,000.00 for engaging in the business of a finance lender in California without first obtaining a finance lender license.

                For more details, go to:
                https://dfpi.ca.gov/enf-b/bbt-equipment-finance-llc/
              Type of Entity:
              Corporation
              Number of Employees:
              50
              Alternate Business Name
              • Service Finance Company
              • BB&T Bank (Now Truist)
              • SunTrust Bank (Now Truist)
              • Truist Financial Corporation
              • BB&T Equipment Finance LLC
              • Regional Acceptance Corporation
              • Regional Acceptance
              • Sheffield Financial
              Business Management
              • Mr. Kelly King, Chairperson/CEO
              • Mr. Mike Smith, Manager of Client Relations
              • Mr. Heath Campbell, Regional President
              • Mr. Greg York, Executive Manager
              • Mr. Roman Hildebrandt
              • Mr. Thomas Farias, Executive Manager
              Contact Information

              Principal

              • Mr. Kelly King, Chairperson/CEO
              • Mr. Heath Campbell, Regional President

              Customer Contact

              • Mr. Mike Smith, Manager of Client Relations
              • Mr. Roman Hildebrandt
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              3,713 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/21/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              A fraudulant charge occured on my truist credit card on 11/29/2023 in the amount of $5.84 as well as a Foreign Transaction Fee of $.15 as a result. Both charges were reported and case numbers C-****** (.15) and C-****** (5.84) were assigned to the case. I was informed that these fraudulent charges would be reviewed and any additional charges that had resulted because of these charges would be removed from my account with in 90 days, however nothing has been resolved. Addtional charges (late fees) have accured on my credit card account resulting in negative effects on my credit. I have contacted Truist multiple times to recieve information or status on the claims, however no additional information has been provided and I been told that the fraud department is just looking deeper into the case, they are unsure of why it has not been resolved, and when asked, they stated they were unable to send me additional confirmation or documentation of the cases. The only additional information that I was able to obtain was new case numbers of SF-****** (.15) and SF-****** (5.84). I am desiring to close my accounts with ********************** as soon as possible due to continued communication issues, lack of transparency, and issues with service. Please feel free to contact me if any additional information is needed.
              Read More
              Read 3712 More Complaints

              Customer Reviews

              2,388 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Alejandra H

              06/14/2024

              Do not honor your bonuses. Will tell you they will honor it and that they are escalating it so I could receive it and they dont even want to cancel my account as there is always an excuse saying that I will receive it soon but need to maintain my account open and its been months and no bonus. Its all fake even after I did all the requirements and they obtained ALL of my direct deposits. Horrible bank - save yourself the headache and go to Chase or ***** Fargo.
              Read 2387 More Customer Reviews

              Local BBB

              BBB of Southern Piedmont and Western N.C.

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.