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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had two unautorized transactions occur on my account. I filed a police report and disputed the charges with my bank. **** denied dispute after about 48 hours saying my card was used and i never reported the card lost. Im upset like yes, my card was used, I dont know how and I had my card with me the whole time. I never claimed the card to be lost. The charges are over $800+ to a merchant I have never heard of. I cant even appeal and the reps are so nasty. Soon as I pay off my truist reserve, I am closing this account. I dont feel like a proper investigation was done. I could of been affected by skimming devices. Just before that, someone was trying to order plane tickets with my card, I had my card on me then too and they ended up sending a new card. IDIOTS !Business response
11/07/2023
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Fraud on their DDA. Please see attached blank authorization form.Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I understand that things happen but the way that this entire direct deposit issue from 11/3/23 has been handled or lack thereof is absolutely ridiculous and unacceptable. I have put in phone calls, online chats, physical visits to a local branch and I cannot get anyone to help me. I cannot complain about the Teller because she actually did help me but Truist as a whole is apparently comfortable with shady business practices, You could have been transparent and indicated on your ********* your company website, online bank etc that direct deposits had been sent back to be resubmitted. But no communication from you at all. That is NOT good business. "We're sorry for the inconvenience" does not pay my bills, it does not put fuel in my tank, it does not, put food on the table or a roof over my family's heads. I promise you that you have lost a customer for life. The sheer fact that you were completely content with not communicating with your customers is appalling. A simple statement on your website or a mass email or text explaining the situation and what steps your customers need to do would go a long way but you clearly do not care about your customers.Business response
11/06/2023
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about a deposit on their DDA. Please see attached blank authorization form.Customer response
11/08/2023
I am rejecting this response because:Contacting me within 15 days does NOTHING to correct the issue. I legally worked for my direct deposit yet you all are continuing to hold it hostage. I have contacted the payroll department for my employer and they have resubmitted the deposit which was done 11/6/23 which I was advised by one of your tellers who, apparently was "unaware" of the situation. So obviously not only are you not transparent with your customers you clearly do not communicate with your front line staff or you have advised them to play "dumb" when asked about this situation. There is ONLY ONE acceptable solution to this issue and that is release MY deposit to ME that i LEGALLY worked for!!!! Once you have done this then I will drop this entire complaint and move on. If you do not release MY funds to ME that I have legally worked for then I will have no other recourse than to take you all to court.
Business response
11/10/2023
We are in receipt of this rejection and will provide a response no later than 15 calendar days.Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There is an unauthorized credit card ending in **** in my name. I have called truist multiple times to report this and have spent long hold times, transferred to different departments, all to receive different answers from representatives with no resolution. There was a credit card I had with BB&T around 10 years ago. This credit card was fully closed out around this timeframe. Around a month ago I saw this card pop up on my account again. Representatives told me this is due to the BB&T/Truist merger, but this only appeared recently and was well past when this merger occurred. To me, this looks like unethical banking from Truist similar to the ***** Fargo cross-selling scam. All I have wanted to do is figure out why this is reporting and have it removed but Truist has been unable to do so after speaking with them multiple times.Business response
11/06/2023
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about an unauthorized Credit Card. Please see attached blank authorization form.Initial Complaint
11/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had a checking account with **********************. My account was low in funds so I attempted to use their atm to deposit cash 2x on 2 separate occasions. The atm had an error with it and didn't accept the cash. I attempted to contact the branch to get assistance. I was told by a representative they would look into it and get back to me. The bank never responded. Around 10 days later I called back and the same person I spoke to stated there was an error with the atm and said I should have taken off work in order to come into the branch to make a live deposit. I am a teacher for children with special needs. My work hours go beyond the time the branch is open. Regardless, the atm was broken for weeks and there was no sign posted, no apology when the branch was notified, no assistance was offered. The main issue I have with this is My credit card that I've had in good standing for the last 10+ years had an automatic payment attached to this account. Because the atm didn't take the funds, my account was noted as having insufficient funds, and credit card account closed. This caused my score to drop and I lost $600-$700 in rewards cash I had saved up. The bank then charged my account extra fees and sent my account to collection. A Truist representative via phone call listened to my situation, agreed this was unacceptable, and stayed on a 3-way phone conference with my credit card company in the hopes they could help get my account back. Unfortunately my account was never reopened and the money was lost!I spent hundreds on a credit repair company who was unable to help. All in all $1000 was lost due to an error with Truist. Please also note that I am someone who suffers from covid brain fog after contracting the virus. My memory isn't what it used to be unfortunately, so names and dates aren't readily available. However there is camera footage of me at he bank, as most atm have them and phone records.Not sure what can be done but any help is appreciated!Business response
11/06/2023
We are in receipt of this complaint and will contact the client/non client no later than 15 calendar days to address the concerns about a deposit to their DDA and additional concerns. Please see attached blank authorization form.Initial Complaint
11/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
cannot access my account on ********************** website. *********** c/service is not trained to handle these problems. branches don't answer the phone, **** the big boss won't return any messages, my local branch is helpless in this matter.WHAT TO DO? they have no customer retention **** or help of any kindBusiness response
11/06/2023
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about accessing their DDA online. Please see attached blank authorization form.Initial Complaint
11/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello, Truist bank closed my account a few months ago. I have yet to receive my funds back that were left in the account. My available balance at the time was $453.59. I was told I would receive a check in the mail for the remaining balance within 30 business days. Its been 4 months and I havent received anything yet. Different representatives are giving me different answers. My account number is *************. Please helpBusiness response
11/06/2023
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about closing their DDA. Please see attached blank authorization form.Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have the account, with ******************** and every Bi-weekly I do go the Truist branch in **************, to encash my cheque. The employee Purposefully took money from my pay cheque; however, I do know how much my cheque was owed more than what she was handing me over, (I do have the physical receipts for both transactions). and I did asked her to verify my cheque and she was surprised that my cheque was more than she was handing me over. So she was systematically handing over the lower cash amount, on the mutual trust on the Bank.I am wondering from June till now how much of My cash will be, stolen from my pay cheque. this is systematic stealing of the money. I highly condemn it. We work very hard and go to the bank to get the cash and on one part we trust them.Business response
11/06/2023
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about check cashing. Please see attached blank authorization form.Customer response
11/07/2023
I am rejecting this response because: I am not happy with the Resolution offered. They purposefully stole the money from the cheque. From every customer if they steal 30 dollars. Just imagine, from every customer they steal the money like this. I am bringing the awareness of the bank employee.Its's My hard earned money. Honestly I work 16 Hours and after that I go the bank and my money is being undermined. This mistake is not by chance but it is done purposefully. They want to escape from signing the Liability. Till Now, I have Deposited more than 12 to 15 cheques or even more. I wonder how much Money is being stolen from each cheque.
They can exchange the Informtion with Better business bureau, But they cannot escape from liability.
Business response
11/10/2023
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about check cashing.Initial Complaint
11/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress.Under 15 USC **** Section 602, I have the right to financial privacy, and I expect my information to remain confidential.Furthermore, 15 USC **** Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided.I have identified inaccuracies on my credit report from World Finance, impacting my financial well-being. I request these inaccuracies be corrected promptly.Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances.For reference, my account details are as follows:Account Number: ***************Account Number: ***************I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information.Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns.Thank you for your immediate attention to this matter.*********,*********************Business response
11/06/2023
We are in receipt of this complaint and will contact the client letter no later than 15 calendar days to address the concerns about Servicing on their Loan. Please see attached blank authorization form.Initial Complaint
11/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt to Truist Bank, they did not provide me the original application like I asked.Business response
11/03/2023
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about being liable for a debt. Please see attached blank authorization form.Initial Complaint
11/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
truist bank has held my remaining funds of ********* and will not give me my funds after i have provided them all of the necessary documents to release my money. they have closed my account and although my account was positive they are trying to keep my funds and place them in collections. i would like my funds release and mailed to me as a checkBusiness response
11/03/2023
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Account Closing on their DDA. Please see attached blank authorization form.
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Customer Complaints Summary
3,473 total complaints in the last 3 years.
171 complaints closed in the last 12 months.