Business ProfileforCPI Security Systems

CPI Security Systems persuaded me into purchasing their home security monitoring system in Jan. 19, 2024, since then there were numerous problems with the system showing it was compromised. I have window and door sensors as well as a surveillance door **** and lock bolt. The door lock bolt can only be opened by my *** phone app, entering the code or call the *** tech service. The system itself by all appearances seems very nice but I have not felt totally secure because the system has gone down on several occasions, to include the indoor camera. Additionally, I have had some things gone missing in my home. The last straw was *** locked me out of my house last week. I went to the store and when I returned the door lock would not open by the *** App, or entering the security code. Finally, *** phone tech was unable to unlock the door lock. I had to use a crowbar to my window to get into my house. Their system lacks security and tampering issues which is a security breach. The communication with the security lock and cameras fails and in of itself is a breach. Their contracts are unconscionable and fails to protect consumer.. The equipment is new and shouldnt fail or be interfered with. I have a damaged window due to their failure. A lock ***** could not get in my side door due a lock bolt called the Defender. The only way in was the front door in which CPI security system wouldnt open. They are negligent and take no responsibility with their unconscionable contracts. Their service is a breach to the paying customer.