60 Customer Reviews
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Review from Aza F
1 star08/28/2024
We were told we wouldn't be in a contract. About a year after having them I tried to cancel because the equipment is subpar, I was told we were in a 5 year contract. We are now selling our house and moving to an area they don't service. *** is unwilling to let us out of the contract and demanding we pay for the remaining 2 years of the contract. This company is deceitful and offers horrible customer service. Am seeking attorney to aid me further.Review from Maggie B
1 star08/27/2024
Awful company, awful service, argumentative phone support. Equipment continues to fail, techs install equipment badly so it doesn't work, upside down cameras, bad key pads, faulty sensors and now they want to charge me $59 every time equipment fails to come to my home to fix their bad installation and bad equipment. Over the past year I've had 20 visits by *** to fix problems. I have 6 key pads where the batteries continue to fail and CPI has a special tool to change battery. Also techs make appointments to come to my house, never show up and I waste half a day waiting for tech, taking time off work. I wish I had never contracted with *** a consumers worse nightmare.Review from Gilda M
1 star07/24/2024
Purchased the 2 cameras, doorbell, fire alarm, and panel The installation was FAULTY and the equipment very seldom works. It's so spotty and losses connectivity so regularly that it has NEVER captured any of the break-ins to my home or vehicles. The fire alarm was installed too close to the bathroom and goes off every time my children take a bath with turning on the bathroom exhaust fan or placing a fan under the alarm to prevent false activity. A senior field rep came out to investigate the faulty installation &employee theft & replaced missing items taken by an employee on installation. They sent a 2nd installer to try and repair the damage done on the install. The cameras do NOT work properly. The doorbell disconnects all the time and very rarely works without pressing on it to readjust it. I asked for me equipment 2yrs ago. They breached the contract by refusing to service the equipment &replacethe faulty equipment. I have since terminated the arrangement, willing to pay remaining balance if they will discontinue the phone harassment, illegal voyeurism, unblock the access to my cameras and stop threatening to trespass onto private property and threatening to damage property my illegally removing my permanently fixed equipment from my house and damaging my private property. Failure to cease and desist from threatening physical actions against me and my family could to procieved threat of harm which could lead to a phyical altercation and lethal injury to any stranger entering my home uninvited. Horrible company. Tired of them stalking me. Please have them cease and desist from this stalker activity.Review from NovusWay M
1 star07/22/2024
The organization I work for employed CPI services for a number years and our contract was coming up for renewal this past April. My superior begin trying to get in touch with them in February to let them know that we did not want to renew because we had opted to go with another security system. She called, left messages, emailed for TWO MONTHS up to the renewal date, trying to cancel our upcoming contract. No response from CPI and they continued drafting our account up until we had a stop-pay placed on our bank account for them. They called trying to get payment, we have spoken with countless people at CPI trying to get our account closed and backdated. One person will say it's closed and we will get confirmation emails, another person says they have no record of it. It is now the end of JULY and they are still billing us monthly charges which now are over $1000.00! The are literally REFUSING to cancel our contract!!! Now we have to report them to the Better Business Bureau, and next to the ************************* They are completely unscrupulous!!!
CPI Security Systems Response
07/23/2024
Thank you for your feedback. It is very important to us. Can you please provide a good contact number or address so we can have a representative follow up with you?Review from Joe H
1 star07/09/2024
I have been a customer since 2019. I had multiple problems over the years and they normally would come out and fix the issues with their products. Now I got sensor not working, I got the siren for the second making a beeping noise and now they want to charge $60 to come out?? Are you freaking kidding me! None of this is in the original contract! I would have never signed up if I knew this! Do not use CPI I don't care if it's been preinstalled use another company .CPI Security Systems Response
07/10/2024
Thank you for your feedback. It is very important to us. Our records indicate that we have attempted to reach out and resolve this matter. Please let us know if you have any further questions or concerns.Review from Janice H
1 star07/09/2024
On 03/28/2023 I was called upon for a upgrade. do not ever believe that,. .you can get a package deal at no charge that the up grade . in Touch System and Installation Subtotal $2,044.00 Your ******************* ($1,746.00) Subtotal $298.00 Sales tax $20.11 Equipment Payment Received $318.11 balance Due at Install $0.00.Then on 03/28/2023 Job# Equipment Package Cost $599.00 Pro Series 2 MP Dome camera $499.00 an my Discount Total $800.00 Tax $20.12 An Still $318.12. So now still taking out of my account monthly an I can not see the camerasCPI Security Systems Response
07/10/2024
Thank you for your feedback. It is very important to us. A member of our team will be reviewing your account and will reach out to you for further assistance.Review from Crystal B
1 star06/23/2024
They went up on our bill, which they told us in September 2023 they would not do. When I contacted them to cancel, since I was told we were not in a contract I could at any time, they told me it was going to be $2,534. We never agreed or signed anything saying we would be locked in! The sales pitch we fell for was NO CONTRACT! Do not use them!!CPI Security Systems Response
06/24/2024
Thank you for your review. We would like to discuss your concerns directly. A member of our team will be reaching out to you soon.Review from Richard T
1 star05/23/2024
This year they started to charge for service call $64.19 I talked to them and ask how they can start charging for a service call, I also asked if was anywhere in the contract between you and me. They said no. I said you know we paid for all the equipment and then pay a monthly charge. ***** start charging and extra service without changing the contract. How can you do that they stated we sent a letter to everyone. Well, they know we are stuck with them, for we paid hundreds of dollars in equipment, this letter does not change anything in the contract. If they have new customers, I can see it but not old customers.CPI Security Systems Response
06/24/2024
Thank you for your review. We would like to discuss your concerns directly. A member of our team will be reaching out to you soon.CPI Security Systems Response
06/24/2024
Thank you for your review. We would like to discuss your concerns directly. A member of our team will be reaching out to you soon.Review from Hope R
1 star04/29/2024
Horrible Company from the beginning till now.No accountability. We have been trying to set up payment with these people for our new security system and they still don't have the automated system correct we have been going through issues with CPI since December of 2023. The guy that sold us the system ****** lied to us and said that since we were still in a contract with ****** at the time of service that we could have our fee waved for a month before starting service and that was a lie. They have managed to give us some ****** But now we can't get the system to take our payment. And all they want to do is send us late notices when we want to pay our bill. This the worse company I e worked with God knows we don't want to be in a 4 year deal with these people. Please always read and know what you are signing. There **************** people don't know what they are doing and neither does the billing department. Will never recommend these people to noone.CPI Security Systems Response
05/02/2024
Thank you for your feedback. It is very important to us. We have been sending the payment to the bank. However, the bank is returning it to us. I do see that we have spoken with you since you have initated this feedback. Please let us know if we can further assist.Review from Michelle S
1 star04/18/2024
I am totally frustrated with CPI services. I have spoken with them on several occasions. While living in **************, we used CPI services for 31/2 years in 2 different homes. This past February, we decided to move back to ********. While I understand that we signed a contract, I feel that there should be some type of termination policy which includes a minimal cancellation fee. I didnt realize that if we moved out of their area of service that I would have to continue to pay for a service that I am not getting. Why would anyone want to pay for something that they arent getting . *** asked for contact information for the owner of the company and was refused since the call center told me that they dont know themselves how to reach him. I am willing to pay a minimal cancellation fee, however, not the entire contract as Im not getting their services .CPI Security Systems Response
04/19/2024
Thank you for taking time to provide feedback. It is very important to us. Our records indicate that in July 2022, a 39-month contract was executed. In the contract, it does state that if the contract is terminated for any reason, including moving, a termination fee is required. There is a past due balance on the account for $93.98, in addition to 18 months remaining. All of this would be due in order to satisfy the agreed terms unless the new homeowners took over the remaining time of the agreement. I apologize if this is not the resolution **************** was requesting. However, we have acted within the contractual agreement.
Customer Review Rating
1.18/5stars
Average of 60 Customer Reviews
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