ComplaintsforBelk

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased 10 items on 4/4/2024 from Belk online. The order number was **********. The first issue was that the return shipping label sent to me by Belk included only 5 of the 6 items for a total refund of $132.15. Instead of the $158.70 it should have been. It was their mistake, they omitted UPC 0196389324780.But from there, the problem continued to grow.I returned 6 items with a prepaid shipping label and Belk acknowledged receipt of my return on 5/8/2024.Belk credited my Belk Reward Mastercard+ for only 2 of the items for a total of $*****. The total refund should have been $158.70. They did not process 4 pieces of the return for a total of $******. (****** + *****= 158.70)I spoke with Belk representatives 3 times and the first time on 5/12/2024, I was told that the initial returns had been processed, and that the remainder would be processed in a few days. On 5/21/2024, The 2nd employee I spoke to told me that the 1st one had processed the refund incorrectly. The rep told me it would be 3-7 business days. I called again on 5/24/2024 as I had not received an email that I should have from the 2nd contact. The rep on the third try told me that I just needed to wait 3-7 business days and it would be processed. On 5/29/2024, I opened a dispute with Belk Rewards Mastercard+ (Synchrony) I sent them the receipt, the return confirmation from Belk, a picture of the shipping label and tracking info, emails I had from Belk concerning the return, and the 2 emails showing the 2 items they did refund. The dispute was dismissed because they said I had categorized it incorrectly. The 2nd dispute was filed through live chat on 6/27/2024. I checked into it today, 7/1/2024, and the live agent had not included the correct information. With such aggravation and after 2 months of back and forth over $******, I canceled the dispute, paid the bill, and closed my Belk Mastercard account.

  Business response

  07/12/2024

  Hello,
  We have attempted to reach customer by phone and will follow up via email. If response is not provided within 5 business days we will close this case. 

  Customer response

  07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. The business offered a refund of $123.22 payable to the credit card used for the purchase or a gift card that would be sent to me. Though I have yet to receive the refund, I trust that Belk will follow through on their end in the time period that they stated.
  
  Thank you. 
  Dorothy 
  

• Initial Complaint

  06/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 6/26/24 I purchased a ******* ring in the jewelry ***** at the Belk ***********, ** store for $1641.28. After looking at it I decided it was too dressy for my life (retired) and I would not get much wear out of it. On 6/29/24 I went back to return it and they refused to refund my money. I have my receipt, and the tags, and the original box. They told me because I removed the tag they could not take it back even though printed on the receipt it says, "Return by 7/26/2024" I did not know you could not remove the tag. She showed me in tiny print on the tag where it states this. I never looked at the tag and the person who sold it to me never told me this either. Also, their website says you can return fine jewelry within 30 days with the receipt and tags which I have. This is not a $20 pair of earrings. This is an expensive item which I do not want. I have never been treated this way in a store. I said, "so I have to keep a ring which I just purchased because of something you can barely see printed on a tag even though the receipt says I have 30 days to return it." She said yes and turned away. I want to return it and get a refund.

  Business response

  07/09/2024

  We have attempted to reach customer by phone and will follow up via email. If response is not provided within 5 business days we will close this case. 

  Customer response

  07/11/2024

   
  I am rejecting this response because: I was contacted by *********************** from Belk.  She asked for a copy of my sales receipt which I sent via an email scan two days ago.  I have not heard anything else at this point.  So, no I do not consider the matter settled.
  
  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I ordered 3 items. I only received 2 items. I called about the 3rd item and customer service didn't help expedite sending the item I bought and it had been 2 weeks since purchase. I ended up returning the2 items and requesting a refund for the 3rd. They received my return but I have not received received a refund. It has been 3 weeks. I called customer service. He said that this would be expedited, no refund.

  Business response

  07/09/2024

  Hi There, 
  
  Please note that the customer has been contacted and issue has been resolved for complaint ID ********.

  Customer response

  07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Belk received returned merchandise from me that they acknowledged in writing they would refund in 7 business days. This acknowledgement was on 6/20/2023, therefore the refund was to have been issued by 6/30/23. I realize this was one year ago. However, I made numerous calls since then, ( I have notes of dates of calls placed), and every time was told by Belk they would issue the refund and that Covid caused a severe delay in refund processing. I called for the last time on 6/6/24 to inform Belk that I had been waiting too long and demand that they finally process the refund as promised. However, this time I was told to deal with my credit card as Belk claimed they couldn't view my order history in their system even though I have an account with them and I can see all of my orders online. It is too late for a credit card dispute now thanks to Belk stringing me along the whole time. After being told this, I proceeded to email **************** and attach all of the documents from Belk stating they received the merchandise and that they were going to issue a refund. Their only response again was that my order can't be viewed in their system and told me to deal with my credit card company. I am requesting that Belk do what they promised in writing and issue the refund for the (2) items of which they never refunded me. I have attached: 1) copy of Return Authorization allowing me to return the merchandise with the 2 items checked, 2) copy of email from Belk stating the the items have been returned to them, and most importantly, 3) copy of email from Belk stating that they had received the returned items and would issue a credit in 7 business days. The 2 items are: 1) Belk Silverworks heart tag necklace and 2) Belk Silverworks heart paperclip necklace. These items are listed on both emails as being returned and received. Any assistance that the BBB can give in facilitating the issuance of the refund as promised would be greatly appreciated.

  Business response

  07/09/2024

  Hello, 

  We have attempted to reach customer by phone and will follow up via email. If response is not provided within 5 business days we will close this case. 

  Customer response

  07/10/2024

   
  I am rejecting this response because:
  

  Belk did not provide a refund or store credit for the 2 necklaces in my complaint, nor could they show that they have ever provided me a refund for those necklaces.  *********************** of Belk emailed me on 7/9/24, only stating that Belk had provided credit for returned items.  This does not address the problem that I am still waiting for credit for the 2 necklaces that I made the complaint about.  The credit that ************** speaks of does not include any credit at all for the 2 necklaces that are in the complaint.  The total of those necklaces, which is $52.65, is what Belk still owes me. 

  I responded back to **************' email on 7/9/24, informing her of the credits that I received and explaining the amount still owed.  I also copied ******************************* of the Better Business Bureau.  I explained that Belk issued a total credit of $168.17 on 7/12/24 for the order in question (Order #**********), but it can clearly be seen on the return confirmation that I was due a total of $220.82.  This is a difference of $52.65 which is the amount due to me for the necklaces. 
  

  I have provided all information needed as well as a copy of the email direct from Belk stating they received the merchandise and would issue a refund.  They are not even doing what they stated in writing they would do.  I have never dealt with a business that has acted so unjustly.  Belk has not only received the merchandise back that I paid for, but they also provided no refund for it.  No customer should be treated like this - it is time for Belk to act fairly and provide the refund or store credit for the necklaces. 

  Thank you.
  

• Initial Complaint

  06/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I order and received a totally different product than I ordered. Belk stated the order was fulfilled by another company and refused to give me a refund or return. Belk is the company that charged my credit card and will not give me the information to contact the other company.

  Business response

  07/09/2024

  Hi There, 
  
  Please note that the customer has been contacted and issue is being resolved for complaint ID ********

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was harassed for the second time in less than two years by Belk Manager named ***** for using the public bathroom inside of the Belk Store. I am a patron at the mall, I am a job seeker, I regularly commute and need access to the water fountain, and the Belk water fountain is possibly one of the only water fountains in the mall that actually operate. I reported her in 2023 to the general manager of Paddock Mall and he bought me a $50 gift card to ********** I did not expect this to happen again, but today she was more rude than the first time this type of incident occured. I calmly told her at the entrance to the men's restroom that she cannot tell me what bathroom I can or can't use. I informed her that I reported her the first time she was abusive and discriminatory towards me, and I stated that I would report her again. She ignored me and walked away while using her PDA. I immediately tried to contact ************************ and no one was available. I decided I would file a formal complaint with the Better Business Bureau because I do not want this problem to occur again. It caused me anxiety and doubt and insecurity. I have not contacted Belk, but I would like to make sure she is counseled and possibly terminated from her position as manager because she has behaved rudely and discriminatory towards me repeated times.

  Business response

  06/28/2024

  Hi There, 
  We are receipt of Complaint ID: ********. 
  A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
  Thank You.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  They authorized the return verbally and I waited two days for the label. It never came. After I went to post a review I read every single review claimed the SAME problem. You must stop this fraudulent company! I ordered three pairs of sneakers, one in two sizes. none fit. All advertised at wide, all were too tight. I am leaving to go volunteer in ******* and need a resolution. I got a pair of sneakers from Amazon. *********************

  Business response

  06/25/2024

  Hi There, 

  Please note that the customer has been contacted and issue has been resolved for complaint ID ********

  Customer response

  06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 

   

  They offered label and processed return yesterday .

   ********************;

  
  
  

   

   

  
  

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made an online purchase totaling $105.67. I returned the entire order to Belk through ****** which they have received. I was refunded only $85.07. I've inquired several times about what constitutes the $20.60 difference between what I spent originally and what I was refunded. I've been told several different things, the latest of which is that there was a $9.95 return shipping charge. Well, of course, that doesn't account for the entire $20.60 difference, and nobody at Belk can seem to tell me what the other $10.65 was deducted for. Simple theft if you ask me. If I don't get that $10.65 I will never purchase another thing from Belk and I will tell everybody I know not to, and that will cost Belk a lot more in the long run than $10.65, but I guess that's why this company isn't doing so well. They don't know how to do simple math, they don't know how to honestly refund a person's money when they return merchandise, and they don't think ahead about the consequences of their terrible customer service.

  Business response

  06/28/2024

  Hi There, 
  We are receipt of Complaint ID: ********. 
  A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
  Thank You.

  Customer response

  07/01/2024

   
  I am rejecting this response because:
    I have not been contacted by Belk and they said they would do in 5-7 days. . 

  Business response

  07/08/2024

  Hi There, 

   

  Please note that we have contacted the customer and the issue has been resolved for complaint ID ********.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Being overcharged for purchasing.

  Business response

  06/28/2024

  Hi There, 
  We are receipt of Complaint ID: ********. 
  A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days. 
  Thank You.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Received a pair of sandals. Wore them twice. They started coming apart. Contacted Belk online customer service thru email. Was getting canned responses that I could return new with tags. I explained in 5 emails that they had been worn twice and they were falling apart. And they responded I could return unworn, new shoes. Nothing has been resolved and I have a $65+ pair of sandals that are trash.

  Business response

  06/25/2024

  Hi there, 

   

  Please note that the customer has been contacted with a resolve for complaint ID ********.

  Thank you, 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩