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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We ordered 2 rings for our wedding on 8/9 and i received only one my husbands. I have called and several times to only be put on hold for hour then hung up on! No one cares how this will affect my big day! I am getting no where and no response! This is horrible!Business response
08/06/2024
Hi There,
Please note that the customer has been contacted and issue has been resolved for complaint **********Initial Complaint
07/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Found a Belk gift card. No expiration listed on the back. Store wont honor. Says it's too old.Business response
08/06/2024
Hello,
We have attempted to reach customer by phone and will follow up via email. If response is not provided within 5 business days we will close this case.Initial Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Belk location in *********, ** refuses to honor posted clearance prices. Business uses a color system to identify what discount clearance items are to be sold. 2 shirts rang up at 30% off although color label on price tag was advertised on sign as 70% off. Associate who assisted me verified color was the 70% off as listed on sign but stated that management will not honor the amount and clearance just rings up what it rings up. The shirts were made by *****.Business response
08/06/2024
Hi There,
We are receipt of Complaint ID: ********.
A member of our team is reviewing this experience and someone will contact the customer within 5-7 business days.
Thank You.Initial Complaint
07/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On April 19, 2019, I sent an email to Belk **** requesting my address be removed from their mailing lists. I received a reply on April 22, 2019, stating that my request had been received and to allow 6-8 weeks for the removal to take full effect. Since that request was made I have been receiving mailings at my address with the name ************************* - this person has never lived at this address as I am the original owner of the home. I've repeatedly contacted Belk **** asking them to remove the name and address from their mailing system. This time the customer service ********************** opened case #******** but the result of the case was to refer me to Synchrony at ************** for assistance. I contacted Synchrony and they had no record of ************************* and said there was nothing they could do. I called the Belk **** Customer Care again and was told to contact the marketing department. I contacted the marketing department but have not received a response. All I want is for mail addressed to *************************, ********************************************************************************* to cease. That should not be a difficult ask. Hopefully, with this complaint, the issue will be resolved.Business response
08/06/2024
Hi There,
Please note that the customer has been contacted and issue has been resolved for complaint ID ********Customer response
08/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me as long as I no longer receive mailings. Should I in the future receive another mailing I will reopen this complaint.
Thank you.Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Made an order on line July 6th. Funds removed from my bank account. Have not received the items ordered. Have contacted customer service 3 different times. They tell me they cant find the order. I can pull it up. It shows processing. 2nd contact a case number was given to me, stating I would hear from them within 3 business days. 4th day I called again and this time cant find anything. Ive been on hold for 45mins waiting to speak to someone and nothing.Business response
07/30/2024
Hello,
We have attempted to reach customer by phone and will follow up via email. If response is not provided within 5 business days we will close this case.Initial Complaint
07/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On July 6, at 9:30am, I ordered two pairs of sandals for an upcoming wedding. Later that same day, I received another email, "Time to get excited" that my order had shipped. It is now 7pm on July 16, and my purchase is still "Awaiting Carrier Pickup". I have called customer service twice and received little explanation. I understand shipment delays, but then why the pretense that the package has shipped? I am trapped, unable to shop for alternative shoes (at the last minute) because my purchase might be shipping any day. Belk has charged my credit card (the charge went through immediately on July 6) and all of the inconvenience is placed on me as the customer to continue to track the package and eventually to seek a refund. No one on Belk's side offers to follow up and figure out what has happened to my purchase.Business response
07/30/2024
Hello,
We have attempted to reach customer by phone and will follow up via email. If response is not provided within 5 business days we will close this case.Customer response
07/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory. A refund offered 24 days after a purchase is not best case scenario, but I did receive a refund.
Thank you.Initial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a comforter and when I washed it it came apart at the seems on both ends. When I went to the store to try and reason and get a replacement I was told they never heard of a Waverly comforter doing that. Well it did and they wouldnt do anything. I respect them not doing returns after thirty days but this was a $203 comforter someone should have helped especially after reading the reviews on the product and that all say pretty much the same that this comforter comes apart when washing.Business response
07/29/2024
Hello,
We have attempted to reach customer by phone and will follow up via email. If response is not provided within 5 business days we will close this case.Initial Complaint
07/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 3/26/24, I placed and paid for order #**********. I received both items but needed to exchange the "English Factory" dress due to it being too large. I returned it and received a medium size but needed to return that also. When I called Belk I was told that since the medium is no longer in stock they cannot take it back and for me to "donate it to charity" but that I would still receive my refund of $82.50. Despite having 3 active cases with Belk and speaking to numerous agents of theirs, I have not received my refund. Case numbers are: ********, ******** and ********. I would like my refund of $88.50 plus a refund of my coupon for $27.50 since it has been over two months that I have been waiting.Business response
07/29/2024
Hello,
We have attempted to reach customer by phone and will follow up via email. If response is not provided within 5 business days we will close this case.Initial Complaint
07/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of online purchase was 5/19/24. Payment was via PayPal. When attempting to return items at local store was told that you now have a 30-day return policy which I did not know about. I'm a travel nurse and that was the delay in returning items. I was disappointed that no member of management offered to be of assistance. They were attempting to give me a discounted amount. I offered to take a gift card in the full amount of purchased items. I would love to receive my full refund either in the return of PayPal payment or gift card. This would be a great courtesy to me. I can provide any other information that you need.Business response
07/12/2024
Hello,
We have attempted to reach customer by phone and will follow up via email. If response is not provided within 5 business days we will close this case.Customer response
07/15/2024
I am rejecting this response because: I require further communication. Thank you for your response. I'm sorry you were unable to communicate with me. For some reason my phone was detecting your number as spam. I would love to communicate with you via email or phone as soon as possible. Thanks again.Business response
07/29/2024
Hello,
Hello,
We have attempted to reach customer again. If response is not provided within 5 business days we will close this case.Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased 10 items on 4/4/2024 from Belk online. The order number was **********. The first issue was that the return shipping label sent to me by Belk included only 5 of the 6 items for a total refund of $132.15. Instead of the $158.70 it should have been. It was their mistake, they omitted UPC 0196389324780.But from there, the problem continued to grow.I returned 6 items with a prepaid shipping label and Belk acknowledged receipt of my return on 5/8/2024.Belk credited my Belk Reward Mastercard+ for only 2 of the items for a total of $*****. The total refund should have been $158.70. They did not process 4 pieces of the return for a total of $******. (****** + *****= 158.70)I spoke with Belk representatives 3 times and the first time on 5/12/2024, I was told that the initial returns had been processed, and that the remainder would be processed in a few days. On 5/21/2024, The 2nd employee I spoke to told me that the 1st one had processed the refund incorrectly. The rep told me it would be 3-7 business days. I called again on 5/24/2024 as I had not received an email that I should have from the 2nd contact. The rep on the third try told me that I just needed to wait 3-7 business days and it would be processed. On 5/29/2024, I opened a dispute with Belk Rewards Mastercard+ (Synchrony) I sent them the receipt, the return confirmation from Belk, a picture of the shipping label and tracking info, emails I had from Belk concerning the return, and the 2 emails showing the 2 items they did refund. The dispute was dismissed because they said I had categorized it incorrectly. The 2nd dispute was filed through live chat on 6/27/2024. I checked into it today, 7/1/2024, and the live agent had not included the correct information. With such aggravation and after 2 months of back and forth over $******, I canceled the dispute, paid the bill, and closed my Belk Mastercard account.Business response
07/12/2024
Hello,
We have attempted to reach customer by phone and will follow up via email. If response is not provided within 5 business days we will close this case.Customer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. The business offered a refund of $123.22 payable to the credit card used for the purchase or a gift card that would be sent to me. Though I have yet to receive the refund, I trust that Belk will follow through on their end in the time period that they stated.
Thank you.
Dorothy
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Customer Complaints Summary
396 total complaints in the last 3 years.
130 complaints closed in the last 12 months.