Business ProfileforBoardgameco.com

Board Game exchange is a monthly subscription service that lends out board games on a bi-monthly basis. I purchased a subscription in the middle of this year. Took a couple of weeks for them to respond and send me the games. The business model let's you select new games every two months, or after that if you want to keep your games longer. I emailed the company on September 24th, letting them know I was ready to return my games, and select new ones. The only way to return games is via email; They will email you in response and send the mailing slip. Followed up with them a week later on October 1st, requesting a response. I did not receive one, and will not likely do so, but I emailed them again on Oct. 6th letting them know that if I didn't hear a response I was liable to report the business. The main issue is. I am not getting the level of service I am paying for (I using this service in 2020, and the service was great) and the only way to terminate this service is to email them requesting to cancel the subscription. I am set to be charged on October 18th for games that I have and do not want. I would like to hear back from the company and to at least get another round of board games if they are willing to continue their service. if not then to cancel my subscription.