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Business Profile

Gastroenterologist

Carolina Digestive Health Associates, P.A.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gastroenterologist.

Complaints

This profile includes complaints for Carolina Digestive Health Associates, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Carolina Digestive Health Associates, P.A. has 9 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 1st I saw ******************* because I was having stomach pain. He scheduled a *** too see what was going on. After researching the cost of the **** I cancelled the appointment. ******************* also mentioned that it was time for my 5 yr. colonoscopy and asked if I would like to schedule this. I replied yes. ******************* asked if I had the *** done at the colonoscopy and I said no as it was to expensive. August 2nd. I have the colonoscopy performed and proceeded to get the bills and noticed that it was coded as diagnostic and not Preventative. I call the office to get this corrected starting on Oct 25th 2022 and have called 7 times to get help with this and I am getting no where. I left at least 3 messages with ************************ Clinical, *****, and she has not returned any of my phone calls. I see they have many claims for this very reason. I don't know who else to call to help me.

      Business Response

      Date: 12/27/2022

      Dear ************,

      It is my understanding that your claim has been reprocessed with your insurance company.  Please let us know if we may be of further assistance. 

      Best Regards, 

    Carolina Digestive Health Associates, P.A. is NOT a BBB Accredited Business.

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