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          Horne Heating & Air Conditioning, Inc. has 1 locations, listed below.

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            Business ProfileHorne Heating & Air Conditioning, Inc.

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            6805 Craig St

            Charlotte, NC 28214-1764

            Get Directions
            Visit Website
            (704) 321-4173

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            Customer Reviews

            4.73/5

            Average of 22 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/3/1997

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            6805 Craig St, Charlotte, NC 28214-1764
            BBB File Opened:
            7/15/1988
            Years in Business:
            40
            Business Started:
            8/1/1983
            Business Started Locally:
            8/15/1983
            Business Incorporated:
            8/30/1983
            Accredited Since:
            1/3/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            48
            Alternate Business Name
            • Horne Heating & Air Conditioning Co., Inc.
            Business Management
            • Mr. Jon Horne, President
            • Mr. Chris Horne, Vice President
            • Ms. Nia Danner, Planning Manager
            Contact Information

            Principal

            • Mr. Jon Horne, President

            Customer Contact

            • Mr. Jon Horne, President
            • Ms. Katie Horne, Bookkeeper
            Additional Contact Information

            Fax Numbers

            • (704) 393-1450
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/15/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a brand new Trane HVAC system through Horne Heating and Cooling on 6/30/2023 and during a QA appointment with their rep on 7/13/2023 I made them aware of a loud vibration and rattling noise coming from the unit. The associate attached zip ties to the lines running into my house which did not fix the issue. Since then I've had someone from their service team come out to my home for 3 different appointments to try to correct the problem which included more zip ties, spray foam, and a compressor blanket. None of these have fixed the problem. I've called the company twice to speak to a manager and have been told someone will call me back. I've received one call back from someone who told me they're looking into it but it's now been over a week with no follow up and they have not returned my latest request for a manager call. I am getting nowhere with this company and want the issue fixed.
            Read More

            Customer Reviews

            22 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rich F

            06/20/2024

            Horne has serviced our homes for over 20 years, going back to when they were known as Quality Comfort. They have always been courteous and performed good work. I recently had ******* and **** come in and install a new Heat pump/AC unit in our upstairs bonus room. They were very courteous, cleaned up after themselves, their work was neat and well done and never hesitated to answer a question.**** was also the technician when we had the downstairs Heat pump/AC replaced a few months ago. Again, very good and neat work. In addition, the staff at the main office is always polite. I know Horne may not be the least expensive HVAC service, but they are one of the best. You get what you pay for. We are in ************, **

            Horne Heating & Air Conditioning, Inc. Response

            06/24/2024

            Thank you for your loyal support over the past 20 years! We're delighted to hear that ************************, and our office staff have consistently provided you with courteous and high-quality service. We sincerely appreciate your business.
            Read 21 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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