23 Customer Reviews
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Review from Silvia W
1 star08/05/2024
Bad experience!!! Get all in writing if you decide to have them do the service. We agreed in one price and they increased that number, by a lot, at the "completion" of the job. On top of everything, I am having to pay someone else to fix the problem. Not recommend!!!
Horne Heating & Air Conditioning, Inc. Response
08/07/2024
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced.****** provided services on July 27th on a demand call and identified several issues during his visit. We understand that despite our efforts, you experienced a leak a week later. In ******* invoice, he noted that there were still some issues and the work we completed on July 27th was a fix to a bigger issue. To address your concerns, we would like to send a seasoned technician to your location at no charge to inspect your system.Your satisfaction is very important to us, and we are committed to making this right. Please contact us at your earliest convenience to schedule this follow-up visit.Thank you for your understanding and for giving us the opportunity to resolve this matter.Review from Rich F
5 stars06/20/2024
Horne has serviced our homes for over 20 years, going back to when they were known as Quality Comfort. They have always been courteous and performed good work. I recently had ******* and **** come in and install a new Heat pump/AC unit in our upstairs bonus room. They were very courteous, cleaned up after themselves, their work was neat and well done and never hesitated to answer a question.**** was also the technician when we had the downstairs Heat pump/AC replaced a few months ago. Again, very good and neat work. In addition, the staff at the main office is always polite. I know Horne may not be the least expensive HVAC service, but they are one of the best. You get what you pay for. We are in ************, **Horne Heating & Air Conditioning, Inc. Response
06/24/2024
Thank you for your loyal support over the past 20 years! We're delighted to hear that ************************, and our office staff have consistently provided you with courteous and high-quality service. We sincerely appreciate your business.Review from Kenneth P
5 stars04/29/2024
Had my twice yearly checkup done last week, and the tech sent out, *********************, was very thorough and took his time doing the wash and clean, and checking the systems.Excellent job !! I've been with Horne a long time, they are local, been in business a long time, and never fail to provide excellent service. Nice to have a local company you can trust and depend on.Horne Heating & Air Conditioning, Inc. Response
04/30/2024
Thank you for the kind words about Horne and our team member ****. We very much appreciate your continued business with us and look forward to keeping your home comfortable for many years to come!Horne Heating & Air Conditioning, Inc. Response
06/24/2024
Thank you for your kind words! We're delighted to hear that **** provided thorough and excellent service during your checkup, and we truly appreciate your long-standing trust in Horne Heating and Air Conditioning.Review from Gerald H
1 star12/08/2023
had a new system installed in July for $16,000.00 and had close to ten service calls since then. They finally had to replace the entire system like I requested from the beginning but only was done due to damaged parts. Since then we have had several more system problems. We feel that we have been taken advantage of due to our age and we have requested a meeting with the owner but he refuses to meet us. We want some consideration for the pain and suffering we have been through.Horne Heating & Air Conditioning, Inc. Response
12/12/2023
Our team has diligently addressed the issues during multiple visits to your home, and as a testament to our commitment to customer satisfaction, we replaced your HVAC system during a recent visit at no additional charge so you could have cooling the same day rather than waiting several days for parts to make a repair as our standard warranty protocol process normally is executed.We understand the importance of a comfortable and *************************, and your satisfaction is our top priority. Thank you for choosing Horne Heating and Air Conditioning.Review from Michael S
5 stars10/02/2023
Had new furnace and proper ductwork installed today by ****, ******* and ****. Great work, very professional. Have used Horne now a few times and being recent ********* citizens, its great to know of a reliable, dependable company for home systems service. Wish I could say the same for other vendors in the neighborhood.Review from Steve C
5 stars07/11/2023
The team at Horne who estimated, coordinated and replaced our HVAC systems were fantastic - ****, *****, ****, ********** and ****. Made the whole experience so easy.Review from Jacelyn P
5 stars06/04/2023
Horne Heating and Air recently installed a new HVAC system in our home. ************, ***** and ************ provided excellent service! They answered all our questions with courtesy and made sure they cleaned ** after every trip in and out of our home. They completed the job on time and in good order! In addition Destiny provides great service on our units every six months. She is a professional in every way and we are very pleased with our service! We have been a Horne customer for many years and are continually pleased with their attention to detail!Review from Lance B
5 stars06/01/2023
Great service and knowledgeable technicians. ******************* installed our new system and it works great. They were friendly and provided step by step instructions on how to run and care for the system. Thank you to all the folks at Horne *****************************************Review from Marian H
5 stars05/17/2023
I had a new HVAC system installed today. ************ did a great installation job! Both were very professional, very friendly. The entire area of the unit is nice and neat and clean. Also, want to give a shout out to ***** who has worked on my old unit over the past few years. I knew it was about time for a replacement and he helped me through the process of getting the new one. I highly recommend Horne for their helpfulness and professionalism.Review from George K
5 stars04/29/2023
Had new air conditioners installed yesterday by Horne Heating and Air Conditioning, **** ********** and his co-worker did a great job while dealing with nasty conditions given all the rain we had the past 2 days. The entire project went great from the estimate given by ****** through turning on cool air yesterday afternoon.
Customer Review Rating
4.57/5stars
Average of 23 Customer Reviews
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